[MGritts22]

Hello GeeksToGo, and thanks for your great and always appreciated help in advance.

I am trying to install McAfee Internet Security 8 because my subscription had recently run out. I bought and downloaded the package for this installation, but have had many troubles trying to get it to work.

We have spend over 10 hours trying to deal with McAfee help, but realized since we were getting nowhere, it would probably be best to ask you.

First, when we tried to open the installer, it gave us a script error that read:


we talked to McAfee about this and they suggested several things. First, we were to try to fix it with a tool that was called "ieregfix.bat" This didn't do the trick, it actually made this worse. It gave us a different script error. Also, in this script error, it wouldn't even let us open McAfee SecurityCenter, from our previous subscription. We did a system restore to get rid of this newest script error, but were still stuck with the Line 210 one.

Next, we were informed we had to uninstall our previous subscription, which we did with the add/remove programs. This didn't work. We also tried manually uninstalling the rest of the components. The installer still gave us this error.

We were then told it could be an outdated version of Microsoft Script engine. We upgraded to 5.6 like they suggested, but it didn't fix anything. We continued to try different things.

We cleaned out all the temp folders, this didn't work. Left us with the Line 210 script error, yet again.

The last thing we tried was a command in both command prompt and also run. We typed in "sfc /scannow". It told us to insert the Windows XP SP2 CD, which we did. It ran for about a half hour, and closed. We restarted and we yet still recieved the script error.

It seems we've tried everything, and I'm hoping that's not the case! Please help!

Thanks in advance,

Mike

Edited by MGritts22, 03 April 2006 - 12:06 PM.

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Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[Retired Tech]

Click start then run, type prefetch then press enter, click edit then select all, right click any file then click delete, confirm delete

Click start, all programmes, accessories, system tools to run disc clean up, then from system tools, run disc defragmenter.

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter then reboot.

Windows will appear to load normally then either the monitor will show progress or the screen will go blank, do not disturb this. This will take an hour or so before it gets to the desktop.

Download and install Tune Up 2006 Trial

Run Tune Up Disc Clean Up

Run Tune Up Registry Clean Up

Click Optimize and Improve to run Reg Defrag, which will take a few minutes and need a reboot. You should disable the antivirus programme to run this and check it is running after the reboot

After the reboot, click optimize then system optimizer to optimize the computer, select computer with an internet connection from the drop down menu, this also requires a reboot

After the reboot, click optimize then system optimizer to accelerate downloads, select the speed just above your actual connection speed, this requires a reboot

After the reboot, click optimize then system optimizer to run system advisor

[MGritts22]

I followed every instruction to the fullest extent, and I am still getting the error.

Thanks.

[Retired Tech]

Uninstall McAfee, run tune up registry clean up

You can use this guide to repair XP

Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

You will need the product key to complete this

XP Repair Install

Windows XP repair feature won't delete your data, installed programs, personal information, or settings. It just repairs the operating system

Install McAfee before doing any updates

After running XP Repair you will need to install all Windows Updates

Microsoft Update

[MGritts22]

QUOTE:
Possibly, you will need to boot the PC and keep tapping the delete key until the PC enters set up. Change the boot order to CD ROM Drive then hard drive, press F10 then press enter, load the XP CD then type Y then press enter, as it reboots, look for press any key to load from CD, press enter

I'm afraid that doesn't work, and my computer will not boot from the CD either. I tap delete through the "Dell" screen, and also through the "Windows XP" screen, and I get a few beeps from each, and then it boots into Windows normally.

[Retired Tech]

Boot the PC and look at the first screen for press ?? to enter set up

Some use F1 or F2

[MGritts22]

Thank you so much! It worked! For future reference, what exatcly caused it to mess up in the first place?

Thanks again! My family and I are singing your praises!

[Retired Tech]

It seems to be an annoying development with some programmes, where they jump on easily then won't go away. Glad you managed to fix this

Thank You for letting me know