[Billy729]

my company uses a snap server 4500 to back up one of our shared drives. we recently moved to a new area and joined a new network. unfortunately the ip on the snap was not changed before it got sent out here and now we cannot access it via snap server manager or with the web browser. i have no idea how to get into it and change the settings or access the data. please help me. thanks
Billy

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Welcome to G2G

I am not an expert on these particular servers but I think I may have found the information you require on Adaptecs website for you!

To invoke Mode 1 maintenance (which clears the IP address stored on the network, resets server to use DHCP & resets speed to auto-negotiate), do the following:

remove front bezel from server & press white button (left of the black power switch). The system will reboot itself after about a minute during which time the DHCP config, Server name, speed settings etc are reset. The administrators password will be also be reset to 'admin'.
The server then does a full boot.

There is also a fix given for when the network does not have a DHCP server & the snap servers IP address is unknown :
Install snap server manager onto client workstation on the same subnet as the snap server. You can then use the utility to discover all snap servers on that segment & assign static IPs if needed.


Hope one of these two fixes helps.

[Samm]

Welcome to G2G

I am not an expert on these particular servers but I think I may have found the information you require on Adaptecs website for you!

To invoke Mode 1 maintenance (which clears the IP address stored on the network, resets server to use DHCP & resets speed to auto-negotiate), do the following:

remove front bezel from server & press white button (left of the black power switch). The system will reboot itself after about a minute during which time the DHCP config, Server name, speed settings etc are reset. The administrators password will be also be reset to 'admin'.
The server then does a full boot.

There is also a fix given for when the network does not have a DHCP server & the snap servers IP address is unknown :
Install snap server manager onto client workstation on the same subnet as the snap server. You can then use the utility to discover all snap servers on that segment & assign static IPs if needed.


Hope one of these two fixes helps.

[Billy729]

That did the trick Samm. Thanks alot!
Billy

[Samm]

You're very welcome