[peterm]

Yes Ca is trustworthy They are recommened by microsoft and I use them.
Use Internet explorer and not firefox for this

Edited by peterm, 28 March 2006 - 12:02 AM.

[Advertisements]

Thank you PeterM,

I did the scan and it showed no viruses. Do you want me to post another HJT log?

Thanks again, Barb

[Barb_near_Chicago]

Thank you PeterM,

I did the scan and it showed no viruses. Do you want me to post another HJT log?

Thanks again, Barb

[peterm]

Let me ask a few questions 1st.
But I think it may be a repair job

Edited by peterm, 29 March 2006 - 05:10 AM.

[Barb_near_Chicago]

Thank you PeterM, I appreciate your help and will await your instructions, Barb

[peterm]

Hi Barb
The malware experts give this advice
Run HijackThis.
On the first menu, click Open the Misc Tools Section
Click Open Uninstall Manager
Click Save List - Save it anywhere.
A notepad will pop-up after it's saved, please copy everything in that Notepad and paste it here.

[Barb_near_Chicago]

Thank you PeterM, I will do this when I get home from work this evening. Best regards, Barb

[Barb_near_Chicago]

Hi PeterM,

Here is the uninstall list from the HijackThis program:

Active Disk
Ad-Aware SE Personal
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Download Manager 1.2 (Remove Only)
Adobe Photoshop Album 2.0 Starter Edition
Adobe Reader 6.0
Bob the Builder - Bob Builds a Park
Conexant SmartHSFi V92 56K DF PCI Modem
Dell ResourceCD
Dell Solution Center
Digital Line Detect
DVD Complete
DVDSentry
Easy CD Creator 5 Basic
Eudora
ewido anti-malware
Graph MTool v.2
HijackThis 1.99.1
HP DeskScan II
HP Memories Disc
HP Photo and Imaging 2.0 - Photosmart Cameras
HP PhotoSmart Photo Finishing Software
ICS Viewer 6.0
ImageJ 1.32j
Intel ® Pro Alerting Agent
Intel® PRO Network Adapters and Drivers
Intel® PROSet
IomegaWare 4.0.3
Java 2 Runtime Environment, SE v1.4.2
LapLink Gold
LiveUpdate 1.80 (Symantec Corporation)
Maisy's Playhouse
Microsoft Data Access Components KB870669
Microsoft Office 2000 Professional
Microsoft Windows XP Video Decoder Checkup Utility
Modem Helper
Mozilla Firefox (1.5)
MTool
NetWaiting
NVIDIA Windows 2000/XP Display Drivers
OMCI
Panda ActiveScan
PowerDVD
QuickTime
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Shockwave
Spy Sweeper
Spybot - Search & Destroy 1.4
Symantec AntiVirus Client
TONKA Search & Rescue 2
TrojanHunter 4.2
TuneUp Utilities 2006
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB910437)
Viewpoint Manager (Remove Only)
Windows Defender
Windows Defender Signatures
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinZip
Yahoo! Photos Easy Upload Tool 1v6
ZoneAlarm

Thank you, Barb

[Michelle]

Hello Barb

Other than the programs I see in the last list you posted, have you installed any Codecs?

[Barb_near_Chicago]

Hi Michelle,

Yes, I have installed some codecs. I installed something when I thought the problem with the MPG's was related to Windows Media Player. Can you tell me where I might find them so I can tell you which ones they are (if that is important)? (FYI, my problems with Windows Explorer and MPG's preceeded my installation of the codecs).

Thank you for your asistance, Barb

[Michelle]

Was it a bundle of codecs that you installed or do you remember? It would really help to know the name of what you installed.

Do you use both of these programs?

DVD Complete
PowerDVD

How long ago did you install this?

Microsoft Windows XP Video Decoder Checkup Utility

[Barb_near_Chicago]

Hi Michelle,

Concerning codecs, I only installed those that came automatically with Windows Media Player version 10, and anything that I downloaded came from the Microsoft web site. I did not go to any sites outside of Microsoft for codecs because I knew I didn't know enough to keep out of trouble. I am sorry I do not know the names of codecs or bundle that might have been added with WMP10.

I installed Microsoft Windows XP Video Decoder Checkup Utility approximately January 12, 2006. I ran it and it said that I have Ligos MPEG Video Decoder and Cyberlink Video/SP Decoder for Dell, neither of which is compatible with synchronization feature of WMP10. It said I could update the CyberLink codec but I did not do that, mostly because I was reading that codecs can cause problems, and also I don't use WMP10 for playing MPEG's anyway, and they were playing just fine with my Power DVD program.

In theory I use both Power DVD and DVD Complete. I use Power DVD all the time to play DVD's and I use it to view my MPEG's. I have DVD Complete for making my home videos into DVD's although I haven't actually burned a DVD yet. I have good intentions but have not taken the time to use it yet.

I hope this information in helpful. Thank you, Barb

[Michelle]

Hello Barb,
The error you receive I assume has to do with Dr Watson Postmortem Debugger or is it a different error?

The reason I'm asking about your codecs is because these are what generally causes this problem with Windows Explorer. The Dr Watson error would only start to happen when Service pack 2 was installed because Service Pack 1 is not capable of causing that error.

You said you had Ligos MPEG Video Decoder and Cyberlink Video/SP Decoder both which are incompatible with Windows Media Player and they could very well both be incompatible with Service Pack 2. Even if you are not using the codecs that you installed for Media Player they can infact cause problems just from being installed.

I do believe this is a compatibility issue with Service Pack 2/other codecs and one or more of the video applications you are using.

[Barb_near_Chicago]

Hi Michelle,

It doesn't seem to be the Dr. Watson Postmortem Debugger; I have seen that on my work computer but not associated with this problem on my home computer. The error I receive says "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." Then it says I can send a report to Microsoft. When I open the report is has this header information:

Error signature

AppName:explorer.exe AppVer:6.0.2900.2180 ModName:ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00018494

Then there is a list of 126 modules with much data presented, many are names of .dll.

Then I need to go to Windows Task Manager to End Task for Windows Explorer, and I get another message saying "You have chosen to end an nonresponsive program." And says I can send a report to Microsoft again. I used to send these reports but there in nothing Micorsoft has offered as a solution so I stopped.

If this is an incompatability issue with SP2, how should I proceed?

Thank you for all your assistance, Barb

[Michelle]

Hello Barb

Now that I've seen the exact error let's try this first:

Go to Start > Run, type: inetcpl.cpl
Click OK.
Click the Advanced tab.
Under Browsing, uncheck the "Enable third-party browser extensions (requires restart)" check box.
Click OK.
Reboot your computer and see if that made a difference.

I know that it seems odd that changing a setting in Internet Explorer would impact explorer.exe, but I've seen this work on a similar error/problem before (why I have no clue..) and it won't hurt to try. I've seen weirder things happen

Let me know how that goes.

[Barb_near_Chicago]

Hi Michelle,

I tried: Go to Start > Run, type: inetcpl.cpl, etc, and rebooted, then tried Windows Explorer. For a moment I thought it had worked; when I clicked on an MPEG file, it started to play automatically in Power DVD, but then I got the same error message and Explorer closed. I hadn't had Explorer actually close before, it usually hangs and I need to close it in Task Manager.

Then I tried it again, to edit the file name of an MPEG, but I got the usual error message and this time the program hung so I had to close in Task Manager. I tried this several times and the same thing: error message, hung program, ended in Task Manager.

I am sorry it didn't work, Barb