[Jimmy2012]

Hello drpepper23,

DESPITE THIS, MY MCAFEE STILL REMAINS DISABLED WHEN WINDOWS FIRST STARTS UP.

Does Mcafee start up when windows starts? And, is your subscription still good for it?

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no it does not. and yes its still good.

once windows starts, i am able to enable it again and do updates or whatever else i need to do and scan if i need to.

[drpepper23]

no it does not. and yes its still good.

once windows starts, i am able to enable it again and do updates or whatever else i need to do and scan if i need to.

[Jimmy2012]

Hello drpepper23,

When did this start, after you seen that you were infected?

[drpepper23]

yes.

[Jimmy2012]

Hello drpepper23,

Would you be able to try to uninstall it and then reinstall it?

[drpepper23]

no. is there a way for me to make sure that the virus didn't disable it on start up?

[Jimmy2012]

Hello drpepper23,

Please click Start>Run, in the box that opens please type this in msconfig. In the new window that opens please click the Startup tab and look thur the list and make sure there is nothing unchecked, if there is anything unchecked please let me know. And do the same for the Services tab.

[drpepper23]

every item has a check next to it. i try to run a min amount of apps, so under start up all i have listed is:

shstat
updaterUI
winpatrol
jusched
ctfmon
adobe reader speed launch

[Jimmy2012]

Hello drpepper23,

I am not sure why it would not start up. You don't have the CD or anything to reinstall it?

[drpepper23]

no.

[Jimmy2012]

Hello drpepper23,

Have you checked all of the settings in Mcafee and make sure everything is set to run when windows starts?

[drpepper23]

I have done everything I know how to do.

[Jimmy2012]

Hello drpepper23,

Other then the Mcafee problem, are you having any other problems with your computer?

[drpepper23]

no. just the mcafee problem.

i appreciate the time you have put in but i am getting the feeling that you don't know how to handle this issue. would it be best for me to consult someone else?

[Jimmy2012]

Hello drpepper23,

but i am getting the feeling that you don't know how to handle this issue. would it be best for me to consult someone else?

I am not sure why Mcafee is doing this, but I would like you to do this scan and see what it finds. If it does not show anything else then you will need to post over in another part of the forum where someone else should have some ideas.




Please download Runscanner to your desktop and run it.

• When the first page comes up select Beginner Mode
• On the next page select Save a binary .Run file (Recommended) then click Start full scan at the top.
• At this time Runscanner.exe may request access to the Internet through your firewall please allow it to do so, it will then run for two or three minutes.
• On completion it will ask for a location to save the file and a name. It will do this for both the .run file and the log file
• Call the .run file "Select a name" and save it to your desktop. You will see the .run file on your desktop. Upload that file here.