[seaspiritnw]

I had removed it but I just downloaded it again... it tells me the file can't be found when I do start / run.

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Ah OK!
The streams are gone so no need to run it.
Just remove the file as you did before.

Hey there, seaspiritnw!

OK! Well done, your log is clean again!

Time for some housekeeping.

Step 1.
Clean up:

We need to do is to remove all the tools that you have used. This is so that should you ever be re-infected, you will download updated versions. It will also remove the quarantined Malware from your computer.

First:

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the X and the /u, it needs to be there.
  

Second:

Double-click OTListIt2.exe to start it.
Click the Clean up button
Click Yes to the reboot.

Now delete any tools/logs that is left over after you ran OTListIt2 Clean Up.


Step 2.
Prevention:

OK, lets carry out a few preventative steps to make sure you reduce the risk of further infections.

First:
Your Adobe Acrobat Reader is out of date. Older versions are vunerable to attack.

Please go to the link below to download an update.

http://www.adobe.com.../readstep2.html

Remove the older versions and install the latest,


Second:
One of the essentials is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vunerable. It is best if you have these set to download automatically.

Automatic Updates for Windows

• Click Start.
• Select Settings and then Control Panel.
• Select Automatic Updates.
• Click Automatic (recommended)
• Choose a day and a time when you know the computer will be on and connected to the internet.
• Click Apply then OK.

Third:
Now lets download some preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running each at least once a month.

Anti Spyware

• SpywareBlaster to help prevent spyware from installing in the first place. A tutorial can be found here.
• SpywareGuard to catch and block spyware before it can execute. A tutorial can be found here.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email. A tutorial can be found here

.
Note: If you find your system slows down after installing any of these, just uninstall it, or disable it from running at startup.


Fourth:
Nearly done! If you like to use chat, MSN and Yahoo have vunerabilities that can leave you open to infections. There are however a couple of very good, Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN):

Instant Messengers

• Trillian or,
• Miranda-IM

Lastly:
It is a good idea to clear out all your temp files every now and again with ATF Cleaner. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.


To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein.


I will keep this log open for the next couple of days, so if you have any further problems post another reply here.

OK, all the best, and stay safe!

[heir]

Ah OK!
The streams are gone so no need to run it.
Just remove the file as you did before.

Hey there, seaspiritnw!

OK! Well done, your log is clean again!

Time for some housekeeping.

Step 1.
Clean up:

We need to do is to remove all the tools that you have used. This is so that should you ever be re-infected, you will download updated versions. It will also remove the quarantined Malware from your computer.

First:

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the X and the /u, it needs to be there.
  

Second:

Double-click OTListIt2.exe to start it.
Click the Clean up button
Click Yes to the reboot.

Now delete any tools/logs that is left over after you ran OTListIt2 Clean Up.


Step 2.
Prevention:

OK, lets carry out a few preventative steps to make sure you reduce the risk of further infections.

First:
Your Adobe Acrobat Reader is out of date. Older versions are vunerable to attack.

Please go to the link below to download an update.

http://www.adobe.com.../readstep2.html

Remove the older versions and install the latest,


Second:
One of the essentials is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vunerable. It is best if you have these set to download automatically.

Automatic Updates for Windows

• Click Start.
• Select Settings and then Control Panel.
• Select Automatic Updates.
• Click Automatic (recommended)
• Choose a day and a time when you know the computer will be on and connected to the internet.
• Click Apply then OK.

Third:
Now lets download some preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running each at least once a month.

Anti Spyware

• SpywareBlaster to help prevent spyware from installing in the first place. A tutorial can be found here.
• SpywareGuard to catch and block spyware before it can execute. A tutorial can be found here.
• IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email. A tutorial can be found here

.
Note: If you find your system slows down after installing any of these, just uninstall it, or disable it from running at startup.


Fourth:
Nearly done! If you like to use chat, MSN and Yahoo have vunerabilities that can leave you open to infections. There are however a couple of very good, Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN):

Instant Messengers

• Trillian or,
• Miranda-IM

Lastly:
It is a good idea to clear out all your temp files every now and again with ATF Cleaner. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.


To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein.


I will keep this log open for the next couple of days, so if you have any further problems post another reply here.

OK, all the best, and stay safe!

[seaspiritnw]

I have a big problem now... went to update adobe and it will not install the new version. I get this message.. Error 1335 The cabinet file "Data1.cab" is corrupt and cannot be used. It has already uninstalled the old version I had.. what do I do?

I am now getting Error 2350 FDI Server Error also...

Edited by seaspiritnw, 03 April 2009 - 04:23 PM.

[heir]

Try deleting the installer and download it again.

[seaspiritnw]

Will try that now.. it worked! Thank you for all you help on this. Is there any way we could troubleshooot the CD burning problem or do I need to put that in another place?

Alos I have superspyware and spybot on my machine. Will they be good or should I download one of those other ones?

Edited by seaspiritnw, 03 April 2009 - 04:57 PM.

[heir]

Alos I have superspyware and spybot on my machine. Will they be good or should I download one of those other ones?

The tools I listed complement each other. Read the tutorials and you'll get the picture.
A long with those I would use:
Superantispyware in combination with Malwarebytes Antimalware would be my choice. One configured for real-time protection.

Will try that now.. it worked! Thank you for all you help on this. Is there any way we could troubleshooot the CD burning problem or do I need to put that in another place?

You only need to switch to the hardware section at this board and start a new topic there. Cause here you only get help from me and ther you can get help from everybody on the board.

When you start that topic there post a link to this topic letting the ones who help you there know you've been here.

regards
heir

[seaspiritnw]

I have malwarebytes also.. it is superanitspyware that I have... I left out the anti part..lol..I will use two of the ones you suggested along with what I have now. Thank you so much for everything you did to help me. I truly appreciate it..

[heir]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.