[phatjo911]

I just bought a new netbook, the Aspire One from Acer, and when I turn the computer on, I get a message with the heading "eRAgent" and in the message box, it says "dwRet = 5"

Even after I click O.K., it comes back after ~ 4 seconds.

I have a feeling this program is connected to the Acer factory program, but why is it doing this? And could this be a virus? Anyone had this before?



Thanks all!

[Advertisements]

Since the computer must be under guarantee your best option would be to call the technical support of ACER.

[The Skeptic]

Since the computer must be under guarantee your best option would be to call the technical support of ACER.

[usasma]

Here's a link to information about the eRAgent program: http://www.bleepingc....exe-17135.html
If you've already made the backup/recovery disks for the computer, you can turn this off and not experience any ill effects.

To turn it off, you can either enter the program and locate the setting that stops it from starting with Windows - or you can use this free program to disable (don't delete it) it from starting: http://www.microsoft...s/Autoruns.mspx
Then just scroll down the Image Name column and disable the Acer eRecovery stuff by removing the checkmark next to it. Reboot to check and see if you've fixed it.

Edited by usasma, 04 April 2009 - 03:13 PM.

[phatjo911]

O.K. Thanks!