[sarahs]

Hi. Ive recently had a new hard drive in my computer, ive been trying to get everything back on it and installed and working again but ive run in2 a problem with the webcam, ive installed it correctly and tried different usb ports , ive downloaded the drivers from the website instead of from the disc but no luck, its all installing ok but when i click on preview or AMcap i get the error message 'sorry, You Have No Video Capture Hardware?'. Ive looked on google but cant find an answer. The webcam definatly works as ive tried it on another pc and its fine also ive tried installing an old webcam and that has the same problem. Anyone got an ideas? Help? Thanx in advance

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Most of the time, problems like these occur when you connect the hardware before you install the drivers. When you install the drivers first, the system gets set up for the hardware to be connected.

Try the following:

Remove the device via uninstall:
Right click on My Computer and click Manage. Then click Device Manager. Find the name of your webcam, and right click on it to click Uninstall - then confirm. Unplug the device.

Remove the drivers via uninstall:
Control Panel > Add/Remove Programs.
Find name of program and click Change/Remove and follow prompts.

--

Then Reboot. Install the drivers first, then connect the device after setup finishes. The system should recognize your webcam.

Did this work? Please give feedback or ask questions.

[DragonMaster Jay]

Most of the time, problems like these occur when you connect the hardware before you install the drivers. When you install the drivers first, the system gets set up for the hardware to be connected.

Try the following:

Remove the device via uninstall:
Right click on My Computer and click Manage. Then click Device Manager. Find the name of your webcam, and right click on it to click Uninstall - then confirm. Unplug the device.

Remove the drivers via uninstall:
Control Panel > Add/Remove Programs.
Find name of program and click Change/Remove and follow prompts.

--

Then Reboot. Install the drivers first, then connect the device after setup finishes. The system should recognize your webcam.

Did this work? Please give feedback or ask questions.

[l0stb0y760]

I'm thinking driver issue but sounds like you have already uninstalled/reinstalled directly from the site. Does the computer see the hardware when you plug in the camera? Or when you plug it in, nothing happens? Perhaps verify your USB ports are enabled in the BIOS. Did you search for a fix on the site directly btw? That'd be the best place to look.

~l0st

[sarahs]

I did everything u said , the drivers install and i see a webcam icon on the taskbar with a cross on it and it says dissconected, and then i plug the cam in and when i plug the cam in a new found hardware wizard box appears but doesnt find it? it says the hardware was not installed because the wizard cannot find the software. And in AMcap i still get the error message 'sorry, You Have No Video Capture Hardware. ive tried several times . Ive looked on the website and there is no fix just drivers.

While i was in device manager i noticed SM Bus Controller is not installed and has a yellow ? next to it, i tried 2 install it but it said it cannot find the software as with the webcam, im not sure what this is but could this be anything to do with it?

[l0stb0y760]

Sounds like when its trying to find the drivers you are having it automatically find drivers or whatever. Try selecting the other option ''install from a specific location'' and then select the CD containing the drivers.

[sarahs]

Its not letting me, its still saying the hardware was not installed because the wizard cannot find the software

[l0stb0y760]

Try disconnecting the Camera from the computer, then go to Start> Control Panel> Add Hardware then let the wizard walk you through adding/installing the new Hardware/Drivers. You should get an option to select ''install frm a specific specific Location'' at some point and then navigate to your CD. And when you say its not letting you. Do you mean that ''install from a specific location'' is not avail or do you mean its not seeing your CD?

Edited by l0stb0y760, 11 June 2009 - 03:58 PM.

[DragonMaster Jay]

Sounds like a hidden permissions layer is denying you. Mostly, when a new user account is created, security settings are very strong, and hardly allow any change to the computer.

The only way to attempt a fix on this is the security settings reset tool.

http://support.microsoft.com/kb/313222
Download the fix and save it to your desktop, and install it. After a while, it will complete. The system will need restarted. Retry my post above (Post #2) and then reply back with results.

[sarahs]

to l0stb0y760 - when i click install from a specific location it says its already installed and working properly from the disc, then when i click on the usb cam in there it says The drivers for this device are not installed. (Code 28) ?

to DragonMaster Jay - Thank you, ive downloaded it and run it, rebooted and done as you said but still no luck its just the same

Its really bugging me now as to what it could be

[123Runner]

Hi Sarahs,

While i was in device manager i noticed SM Bus Controller is not installed and has a yellow ? next to it

.
This means that the mainboard drivers are not installed.

Did you, or someone else install the new hard drive?
When the operating system was installed, was a recovery CD used or a OS cd used?

You need to install the mother board drivers.

What type of computer is it? Make and model? and we can look for them for you.
You might also have a CD that has the drivers on it.

123runner

[sarahs]

hi, i dont know the make and model as its just in a blank case, is there a way of finding out?
A friend of mine put the new hard drive in and installed windows etc for me and im not sure what was used , i think it was an OS CD. It says hfoxconn on startup if that means anything?

Edited by sarahs, 12 June 2009 - 07:43 AM.

[rshaffer61]

Download and install EVEREST
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[sarahs]

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer SARAH-UXDV5WVLU (sarahs computer)
Generator xp
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-06-12
Time 14:50


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name SARAH-UXDV5WVLU (sarahs computer)
User Name xp

Motherboard:
CPU Type DualCore Intel Pentium D 820, 2933 MHz (14 x 210)
Motherboard Name Unknown
Motherboard Chipset Intel Lakeport-G i945G
System Memory 512 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Award (12/28/05)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)

Display:
Video Adapter ATI Radeon X300/X550/X1050 Series Secondary (256 MB)
Video Adapter ATI Radeon X300/X550/X1050 Series (256 MB)
3D Accelerator ATI Radeon X300 (RV370)
Monitor Plug and Play Monitor [NoDB] (LAU0C0414000)

Multimedia:
Audio Adapter Intel 82801GB ICH7 - High Definition Audio Controller [A-1]

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller ITE IT8212 ATA RAID Controller
Floppy Drive Floppy disk drive
Disk Drive WDC WD3200AVJS-63B6A0 (298 GB, IDE)
Disk Drive Genesys SM USB Reader USB Device
Disk Drive Genesys SD USB Reader USB Device
Disk Drive Genesys MS USB Reader USB Device
Disk Drive Genesys CF USB Reader USB Device
Optical Drive HL-DT-ST DVDRAM GSA-4167B (DVD+R9:8x, DVD-R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-RAM:5x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 305234 MB (288147 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse PS/2 Compatible Mouse

Network:
Network Adapter Broadcom NetLink ™ Gigabit Ethernet (62.30.137.182)
Modem PCI SoftV92 Modem

Peripherals:
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB2 Controller Intel 82801GB ICH7 - Enhanced USB2 Controller [A-1]
USB Device Generic USB Hub
USB Device USB Mass Storage Device
USB Device USB20 Camera

[123Runner]

Also go to start.....run...and type in devmgmt.msc and click on ok.
When device manager opens up, please report any ! or ? that you see.

[sarahs]

ive got

? other devices
? SM bus controller
? USB20 camera

everything else appears fine