First clean out all Temp files:
Download TFC by OldTimer to your desktop
- Double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
- It will close all programs when run, so make sure you have saved all your work before you begin.
- Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
- Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.
After the reboot, download the following to your Desktop:
SUPERAntiSpyware
Run SUPERAntiSpyware:
- Double click on the SUPERAntiSpyware.exe file on your Desktop to install the program
- When done, start the program using the desktop icon.
- When asked to update the program definitions, click Yes.
- Under Configuration and Preferences, click the Preferences button.
- Click the Scanning Control tab.
- Under Scanner Options make sure just the following are checked:
- Close browsers before scanning
- Scan for tracking cookies
- Terminate memory threats before quarantining.
- Click the Close button to leave the control center screen.
- On the main screen, under Scan for Harmful Software click Scan your computer.
- On the left check C:\Fixed Drive.
- On the right, under Complete Scan, choose Perform Complete Scan.
- Click Next to start the scan. Please be patient while it scans your computer.
- After the scan is complete a summary box will appear. Click OK.
- Make sure everything in the white box has a check next to it, then click Next.
- It will quarantine what it found and when asked to reboot, click Yes.
- To retrieve the removal information for me please do the following:
- After reboot, double-click the SUPERAntispyware icon on your desktop.
- Click Preferences. Click the Statistics/Logs tab.
- Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
- Choose the current dated log & click View Log
- It will open in your default text editor (such as Notepad/Wordpad).
- Save the log file as C:\SAS.txt
- Please highlight everything in the notepad, then right-click and choose copy.
- Click close and close again to exit the program.
- Paste this text into your next reply