[andy75]

Hi
I really hope someone can help me here,
My girlfriend has aquired a toshiba netbook from her sons school,
When we try and get online with it even if its just to a site like google it just returns the page saying that 'netintelligence' can not verify the page, it also blocks IM sites too, it dosen't come up in 'add/remove' or in 'revo uninstaller' but after rooting around I found the uninstaller in the recycle bin so sent it back to the original location then ran the uninstaller but when I do it asks for a password, then says if you haven't got one then go to the 'control centre' when I click for the 'control centre' it does nothing at all,i'm sorry if i'm not explaining myself properly but basically what i'm saying is that there MUST be a way to get rid of this program, the way it acts it seems like a virus in itself the way it dosen't want to be rid of and its certainly spyware as it monitors web usage from a server, could anybody help me find a way to get rid of it please or any suggestions where to go from here as the netbook as basically useless as it is now, its just a windows xp sp3 netbook if that makes any difference,

Any help much appreciated

Mark (Andy75)

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Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Click Options, then Hide Microsoft Entries.
Click File, then Refresh.
Go File>Save, and save AutoRuns.txt file to know location.
Attach AutoRuns.txt file to your next reply.

[Broni]

Download Autoruns for Windows: http://technet.micro...s/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Click Options, then Hide Microsoft Entries.
Click File, then Refresh.
Go File>Save, and save AutoRuns.txt file to know location.
Attach AutoRuns.txt file to your next reply.

[andy75]

Hi
Thanks again for the help, hope i'm doing this right but heres the .txt file

 AutoRuns.txt   24.25KB   4832 downloads

[Broni]

Re-run Autoruns, scroll down to this section:
"HKLM\System\CurrentControlSet\Services\WinSock2\Parameters\Protocol_Catalog9\Catalog_Entries"
and UN-check following entries:
+ "000000000001" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000002" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000003" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000009" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"

Restart computer.

[andy75]

Hi
I've just tried that but when attempting the first one I got a pop up "Winsock Protocol Providers cannot be disabled (only deletion is supported)"

[Broni]

Download, and run LSP-Fix: http://www.cexx.org/lspfix.htm
Next, double-click on LSPFix.exe to start the application. Place a check in the box for "I know what I am doing", then highlight the file:
nihlsp.dll
Move that file from "Keep" to "Remove" box using the >> arrow. Click the finish button, then OK to close.

Restart computer, and see, if you can uncheck those entries now.

[andy75]

Hi
After using LSPfix the four items are no longer showing on autoruns

[Broni]

Very good. How is the issue?

[andy75]

Hi again
Sorry for the delay there, having to use the same internet connection between both computers
I've just been online (google) and all seems fine now, is there anything else I need to do? Is it fully uninstalled or will it come back to haunt me lol? And finally could I delete the folder with the program in it?

Really got to say thanks again really appreciate this

[Broni]

You shouldn't have any issues anymore.
You can safely delete the folder.

[andy75]

Thank you SO much again

[Broni]

You're very welcome

[lowrider69]

hi can i jump on this thread please as i have same problem with same software

i,ve followed the intrutions on this thread and removed the nihlsp.dll with LSPfix but it still wont let me uncheck the files named

+ "000000000001" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000002" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000003" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"
+ "000000000009" "Netintelligence Home Edition LSP" "Netintelligence Ltd" "c:\windows\system32\nihlsp.dll"

i'am running windows xp

is there something i,ve missed please as i can now go onto any web page but i,ve noticed that windows explorer is hideing the tools tab still so i can delete any temp files history cookies,

cheers if you can help

[mazza25]

here is a link to the netintelligence knowledge base: http://kb.netintelli...nce_Home_Access

There are articles on usage/control, but also how to remove netintelligence, if you wish.

[lowrider69]

ok thanks m8