[Ferrari]

Hey all,

Well, I'm having audio driver issues. I believe it may be related to having the wrong/not updated chipset drivers. This is for a Optiplex GX270 small form factor Dell. It's running XP Pro currently at SP3. There seemed to be a fix on Microsoft's site KB888111 related to SP2, but now that I'm at SP3 it will not install.

Nothing shows up as wrong in the device manager, but there is no sound/no speaker icon in the task bar. When I try to install the Dell Driver from their site for audio I get an error "HDA Audio Bus Driver Not Found". Also, I seem to have trouble installing/updating to Dell's Driver for the Chipset i865pe. UUA HD Bus line in the device manager does not show up at all, no matter what I do.

I have googled and searched and downloaded and tried all sorts of things literally for hours, so I'm here bringing the "big dogs" in.

Can someone help, please? Broni, you there?

EDIT: What about this?

There's a simpler way. I looked at the driver details of the Microsoft UAA device and found it used the HDAUDBUS.sys file. Yours may be different. Look in the driver details in device manager. Simply rename the file ( It's found in c:\windows\system32\drivers). Reboot, delete the Microsoft UAA line (now with a yellow ! error so it's deleteable now), restore the file to its original name, load the software for the HD driver, reboot, and the system will detect new hardware, the Microsoft UAA thingy. As long as you restored the filename to original, Your system will now be fat dumb and happy.

Edited by Ferrari, 13 December 2009 - 06:19 AM.

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Did the issue just start?
You said, you have no sound icon, but do you have ANY sound?

I seem to have trouble installing/updating to Dell's Driver for the Chipset i865pe

Means?

Download, and install Everest Ultimate Edition 4.6: http://www.lavalys.c...ultimate460.exe
Enter following registration code (Help>Enter product key) to make it fully functional:
RHGJE-54X47-HML9C-V498I-UUMVI
(it's all legal, the above version has been recently offered as a free download)

In left pane expand Computer folder.
Click once on Summary
In upper menu, go Report>Quick Report-Summary
Save it in text file, and paste it in your next post.
Don't include anything under the line Debug - PCI

[Broni]

Did the issue just start?
You said, you have no sound icon, but do you have ANY sound?

I seem to have trouble installing/updating to Dell's Driver for the Chipset i865pe

Means?

Download, and install Everest Ultimate Edition 4.6: http://www.lavalys.c...ultimate460.exe
Enter following registration code (Help>Enter product key) to make it fully functional:
RHGJE-54X47-HML9C-V498I-UUMVI
(it's all legal, the above version has been recently offered as a free download)

In left pane expand Computer folder.
Click once on Summary
In upper menu, go Report>Quick Report-Summary
Save it in text file, and paste it in your next post.
Don't include anything under the line Debug - PCI

[Ferrari]

Broni, thanks for the reply.

Did the issue just start?
You said, you have no sound icon, but do you have ANY sound?

This is a fresh install of XP Pro updated SP3 and then some. There is no sound at all via usb speakers or head phone jack/stereo jack. I'm refurbishing this computer, not the original owner. I suspect a driver problem because of the errors about "driver not found"... could it be faulty hardware? ... I don't know.

I seem to have trouble installing/updating to Dell's Driver for the Chipset i865pe

Means?

I have learned from past experiences that sometimes when you don't have sound or when there is the tiny exclamation point for audio in the device manager this is related to the chipset driver and audio driver compatibility. Usually, just update the chipset, and new hardware is found... problem solved.

Here is your report...

--------[ EVEREST Ultimate Edition ]------------------------------------------------------------------------------------

Version EVEREST v4.60.1500
Benchmark Module 2.3.237.0
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer ADMIN-B1C860723
Generator user1
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-12-13
Time 09:13


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Type ACPI Multiprocessor PC
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
Internet Explorer 8.0.6001.18702
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name ADMIN-B1C860723
User Name user1
Logon Domain ADMIN-B1C860723
Date / Time 2009-12-13 / 09:13

Motherboard:
CPU Type Intel Pentium 4, 2533 MHz (19 x 133)
Motherboard Name Dell OptiPlex GX270
Motherboard Chipset Intel Springdale-G i865G
System Memory 502 MB (DDR SDRAM)
BIOS Type Phoenix (09/29/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter Intel® 82865G Graphics Controller (96 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor IBM 2128 MM75 Multimedia [17" CRT] (55-08553)

Storage:
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
Disk Drive Maxtor 7L250S0 (250 GB, 7200 RPM, SATA)
Optical Drive TEAC CD-224E (24x CD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 233.7 GB (226.5 GB free)
Total Size 233.7 GB (226.5 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Logitech USB Wheel Mouse

Network:
Primary IP Address 192.168.1.89
Primary MAC Address 00-0D-56-86-D8-D9
Network Adapter Intel® PRO/1000 MT Network Connection (192.168.1.89)

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB1 Controller Intel 82801EB ICH5 - USB Controller [A-2/A-3]
USB2 Controller Intel 82801EB ICH5 - Enhanced USB2 Controller [A-2/A-3]
USB Device Logitech USB Wheel Mouse

DMI:
DMI BIOS Vendor Dell Computer Corporation
DMI BIOS Version A06
DMI System Manufacturer Dell Computer Corporation
DMI System Product OptiPlex GX270
DMI System Version
DMI System Serial Number DGLGM41
DMI System UUID 44454C4C-4700104C-8047C4C0-4F4D3431
DMI Motherboard Manufacturer Dell Computer Corp.
DMI Motherboard Product 0DG286
DMI Motherboard Version
DMI Motherboard Serial Number ..CN698613C902E2.
DMI Chassis Manufacturer Dell Computer Corporation
DMI Chassis Version
DMI Chassis Serial Number DGLGM41
DMI Chassis Asset Tag
DMI Chassis Type Space-saving

[Broni]

I suspect a driver problem because of the errors about "driver not found"

I assume, this is from Device Manager?

Yeah, chipset driver is the one, you install as the very first one.
However, as the sound goes it's all about motherboard. We need to find a driver for your specific motherboard sound chip.
Start here: http://drivers.softp...io-Driver.shtml

[Ferrari]

Broni,

It wouldn't install. It said, "Setup did not detect required components"..

And, NO, this is not from the device manager.

I assume, this is from Device Manager?

As I stated in my first post, I get that error when I try to install the recommended audio driver from Dell's site. It will not finish the "SoundMax" install and gives the error "HD Audio Bus Driver Not Found". Also, the pic below, shows what is NOT in the device manager... Microsoft UUA Bus Driver... (click on it to see a bigger picture on photobucket) I believe this is the problem... related to the chipset, right? Let me know what to do next, =( Thanks Broni!



P.S. All-in-all I think I need a better chipset driver that will detect the Microsoft UAA Bus Driver... See? I've had no luck though... ugh.

Edited by Ferrari, 13 December 2009 - 12:31 PM.

[Ferrari]

Broni, you're going to castrate me.

Let me ask you this... How hard would it be to get the sound working if the sound was disabled in the BIOS?

Problem Solved. Enabled Sound in the BIOS, Saved and Exited, computer booted and found the audio driver/necessary hardware to install it, and VOILA! SOUND!

Thanks for your time BRONI !!!! Apparently this came from a business (friend told me to check the BIOS because many businesses disable the sound in there to prevent employees from goofing off and stuff at work)

[Broni]

Ahhh....good news indeed

[vijayanshu]

What if the sound is enabled in bios and same issues ?
I am having the same issues as explained by you. the sound is on in bios. bus still I get the same hda audio bes driver not found error when trying to install the driver. tried everything. please help. thanks

[FNP]

vijayanshu-

Hi and welcome to Geeks to Go!

Please don't resurrect old posts. Instead, please start your own post in the appropriate forum. A volunteer will be along to help you shortly.