[schrauber]

Let's try something


Please visit the links HERE and HERE first to read about this new Microsoft tool!

Then you can download and use: Microsoft Fix it Center Online
Microsoft Fix it Center Client contains troubleshooters that help detect issues on target PCs and solve them on demand or proactively before you even know they exist!
It finds and fixes many common PC and device problems automatically. It also helps prevent new problems by proactively checking for known issues and installing updates. Fix it Center helps to consolidate the many steps of diagnosing and repairing a problem into an automated tool that does the work for you.

Microsoft Fix it Center makes getting support easier than ever, with tools that help solve the issues you have now and prevent new ones.

• Easy to Install and Run: Easy-to-use wizards will guide you through the set-up process and help you anytime you need support.
  
• Automated: With automated troubleshooters, Fix it Center helps solve issues with your PC, even if you're not sure what the exact problem is. Fix It Center scans your device to diagnose and repair problems, then gives you the option to "Find and fix" or to "Find and report.
  
• Preventive Care: By helping you find and fix issues before they become real problems, Fix it Center helps keep your PC running smoothly and automatically downloading the latest solutions.

Let me know after you had run all the troubleshooters on your pc if it corrected your problem.

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Many thanks Tom... I hope its ok I carry this out in the weekend, just really busy with work at the moment..

thanks again kev

[kev123]

Many thanks Tom... I hope its ok I carry this out in the weekend, just really busy with work at the moment..

thanks again kev

[schrauber]

No problem

[kev123]

Hi Tom,

hope your well... Just to let you know about progress. I finally got some time today and ran the fix it centre... did majority of the diagnostics and they came out fine, the only one which it had a issue with was the 'overall speed and performance' section, where it said to prevent some start up programs from running, but I looked through the list it provides of the ones I could disable and all were either Microsoft i.e. system 32 or Toshiba performans files, so left them alone...

Other than that everything is fine according to it... many thanks for your help, I just think I have a bad image of my laptop installed and in the future will need to back up and get it re-imaged...

Thank you for everything...

Kev

[schrauber]

Ok


Your logs getting clean again

So lets do the last few steps to clean up your system.

Step 1

We have to remove all tools that we have used to clean up your system.

Tool CleanUp

Restart OTL.
Doubleclick on the CleanUp Button on the Top.
Now most of our tools should been removed. If there are any tools or logs left over on your desktop please delete them and clean your recycler.


Step 2

Now it is a good time to clear your systemrestore- points because it is possible that some kind of malware backed up there.
If you restore your system back to an earlier point you could get reinfected.


Clear restore points

• Right click on your desktop.
• On the Desktop, right-click My Computer.
• Click Properties.
• Click the System Restore tab.
• Check Turn off System Restore.
• Click Apply, and then click OK.

Restart your computer.

Turn ON System Restore after reboot. ( Important )


Step 3

Updates for Windows

Its essential to keep your PC up to date.
Lets have a look if the Windows Updates download automatically. This is the best way to get all securtiy patches and security fixes.

Click start --> settings --> Control Panel
Select Automatic Updates and set them to automatic.

Now choose a day and a time when you know that your computer will be connected to the internet


Step 4

To protect you for further infections we will install different tools.

• SpywareBlaster
  A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
  
  
• MalwareBytes Anti Malware
  This is one of the most important Anti Malware Tools i know. It is an on- demand scan tool that detects and removes most of the known malware. Update the tool and let it run one time a week.
  A tutorial can be found here.
  
  
• Temp File Cleaner
  A powerfull tool which cleans temporary files from IE and Windows, emptied the recycle bin and more. It really helps you to speed up your computer.
  You can download TFC ( by OldTimer ) here
  
  
• MVPs hosts file
  A tutorial for MVPs hosts file can be found here. For more information about Hosts file you can consult the Tutorial for Hosts files.
  
  
• Keep your Windows up to date
  Often there are holes found in the Internet Explorer or Windows itself. These ned to be patched because attackers can use this holes to access to your computer.
  Therefor visit the Microsoft Update Site.
  
  
• Keep your Software up to date
  The easiest way to check your software is to use the Secunia Online Software.

Step 5

Tipps for safer surfing

These are my tipps to keep away from infections while surfing.
Use a different browser than Internet Explorer.
i recommend Mozilla Firefox

For this browser there a serveral Add Ons to help you for a safer surfing.

• NoScript
  This Add On blocks JavaScript, Java and Flash and other plugins to be executed only by trusted web sites of your choice.
• AdblockPlus
  This Add On blocks mostly of the advertisements automatically. Only a rightclick on the banner and ad them to AdblockPlus and the banner will never download again.
• WOT (Web of trust)
  This one warns you before you interact with a risky site.

Don't

• click all you are able to click.
• use peer to peer or filesharing.
• use cracks, keygens, serials or other illegal software.
• open untrusted emails or attachments.

Please read Rorschach112's Preventing Malware and Safe Computing Guide too.

If you have any questions feel free to ask.
Best wishes!

[schrauber]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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