[ccvodafod]

Hi, so I've had this laptop for a year now, and it has worked fine until now. One day it just stopped working (internet) and comes up with the error message *Internet Explorer cannot display the webpage* I clicked on Diagnose Connection Problems, and it says that nothing is wrong with it. Also, aparrently I have a full connection. This problem seemed to occur when my Norton Antivirus ran out, too. I don't know if this is a coincidence. Btw I am using my mother's laptop.

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I can also connect to any other internet connected thing, like windows live messenger. But when i click on hotmail it will not connext to it

[ccvodafod]

I can also connect to any other internet connected thing, like windows live messenger. But when i click on hotmail it will not connext to it

[Broni]

Do you have any current AV program installed right now?
If Norton ran out and you're not planning on using it anymore, uninstall it, using Norton Removal Tool: http://service1.syma...005033108162039 and see, if it helps.
Did you try any other browser?

[ccvodafod]

That's the thing, I can't download it cause I can't go on mozilla etc. My mums comp has firefox, so could i copy them to a flash drive and paste on mine??
Also how will i get the remover onto my comp?

By the way, I've recently installed a printer. And its HP. HP had this add on that was incompatible with IE8 I used no add on IE, but that didnt work, I disabled only that, didnt work. I installed an update from HP that was going to solve it, but nope. The update is 100.0.14173.0

Thanks for quickly replying

[Broni]

You can download Firefox installation file on your mom's computer, move it to your computer, using USB stick and install it.

[ccvodafod]

Just the installation file?? Ok i'll msg back if it works

Edited by ccvodafod, 16 April 2010 - 05:40 AM.

[ccvodafod]

Nope I installed the latest version of mozilla and it comes up with an error message so changing browsers doesn't work. http://www.fixya.com...not_display_web has a number of problems it might be but i dunno

[Broni]

Download Norton Removal Tool on good computer and move it to THIS computer, using USB stick.

[ccvodafod]

Yeah ok but I'm pretty sure that it was installing the printer that caused the problem but ok I'll try

[Broni]

You may also try system restore to a date before all this happened.

[ccvodafod]

Aha could this mean anything ........... WARNING: No Reverse-DNS (PTR) is assigned to IP 192.168.1.4.
Please request your Admin or Provider to fix this. ..................(different problem \)........
Tunnel adapter local area Connection* 6 :Media disconnected.
Tunnel adapter local area Connection* 7:Media disconnected.
Tunnel adapter local area Connection* 11:Media disconnected
Tunnel adapter local area Connection* 12:Media disconnected.

Edited by ccvodafod, 16 April 2010 - 09:50 AM.

[Broni]

Make sure, your computer is set to obtain IP address automatically.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties
6. Click Obtain an IP Address Automatically, and then click OK.

If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia...inSockFix.shtml (doesn't work in Vista)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista):
http://wiki.lunarsof...2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.

[ccvodafod]

I tried all of those except for the ones that vista couldn't run but nope. When i typed in the command codes or w/e most said *this action requires elevation* or something like that

[ccvodafod]

Windows could not acess ie.redirect.hp.com
Windows recieved a HTTP error message: 403 (forbidden)

Anyway, please post more help, I am going round another house tonight so maybe I can connect to websites there, who knows? Your fast replying has been excellent so far. bene

[Broni]

When i typed in the command codes or w/e most said *this action requires elevation* or something like that

That's, because you didn't follow my instructions:

in Vista, while holding CTRL, and SHIFT, press Enter