[Render]

Please compress it in zip file and then attach it.

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Please confirm receipt and if its opening

Cheers

Attached Files

•  systeminfo.zip   68.67KB   76 downloads

[Africanlion]

Please confirm receipt and if its opening

Cheers

Attached Files

•  systeminfo.zip   68.67KB   76 downloads

[Render]

Attached file is OK.

The BUGCODE_USB_DRIVER bug check has a value of 0x000000FE. This indicates that an error has occurred in a Universal Serial Bus (USB) driver.

We will now scan protected system files:

• Start > type cmd in the "Search programs and files" box and then right-click on cmd.exe above.
• Click on Run as Administrator.
• Command Prompt console window will open.
• Type in sfc /scannow and pres ENTER.

Let me know the results of that command and after reboot take a look in this location: C:\Windows\Logs\CBS\ if there is a file named CBS.log.
If it's there please copy and paste it to your desktop then zip it and attach it in your next reply.

Edited by Render, 13 October 2010 - 12:58 PM.

[Africanlion]

Ok, im running that scan now and will report back when done

[Africanlion]

Windows Resource Protection did not find any integrity violations

[Render]

As I stated previously your system seems to be clean. Your problems with computer can be software and/or hardware related.
Since my knowledge ends here I can only advise you the following:

• Start new topic with your problem in our Operating Systems forums HERE.
• If you have Windows 7 setup media try to reinstall your system.
• Every computer has at least 1 year manufacturer warranty. I suggest, you call HP and you should receive free help.

But first we will do some housekeeping.

Start OTL from your desktop.

• Double click OTL and let it run
• Then Click the CleanUp button.
• You will get a prompt saying "Being Cleanup Process". Please select Yes.
• Restart your computer when prompted.

There are a few things I recommend you to do once your computer is completely clean:

Updates for Windows - One of the essentials is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

How to turn on Automatic Updates for Windows:

• Windows XP
• Windows Vista
• Windows 7

Java and Adobe Reader updates

There are certain programs that are security vulnerabilities, it is recommended that you keep everything updated. Two of the main vulnerabilities are Java and Adobe Reader.

Java Updates - Java needs to be regularly updated to fix security vulnerabilities. You can download the latest version of the Java Runtime Environment (JRE) from here. Download, install and reboot your computer. You also need to uninstall older versions of Java:

• Click Start
• Select Control Panel
• Select Add or Remove Programs
• Remove all Java updates except the latest one you have just installed.

Note:
If the normal uninstallation process (as mentioned above) fails, then please try Microsoft Windows Installer Cleanup Utility. This tool will ensure that all irrelevant Java Runtime Environment Microsoft Installer (msi) registries are removed. Detailed information and download is available at: Description of the Windows Installer CleanUp Utility

Removal instructions:

• Download the Microsoft Installer Clean Up utility file and save it on your desktop
• Double click on executable file. The installation process will start. Follow the instructions accordingly
• Once installation process is over, go to Start -> All Programs -> Run Windows Install Clean Up utility
• This will launch the Windows Installer Clean Up utility dialog box
• Under the Installed products list, select Java 2 Runtime Environment v1.5.0_03
• Click Remove and Exit

Update Adobe Acrobat Reader to latest version. You can download it HERE.

Suggestion:

Foxit is a great free PDF alternative. It uses fewer system resources and is not vulnerable to the exploits affecting Adobe Reader. Providing full PDF functionality, Foxit is rapidly becoming the PDF reader of choice for many. Get it here.

Other Software Updates - Go HERE to scan your computer for any out of date software at least once per week. The vast majority of virus, worm and spyware infections could have been prevented, if the user had kept their software up-to-date. You should do everything you can to keep your software up-to-date. Doing so will help you prevent infections and the headaches that follow them.

Anti-Spyware - It is important to have a good anti-spyware program. I would advise getting a couple of them at least, and running each at least once a month.

• Malwarebytes' Anti-Malware - On-Demand anti-spyware scanner.
• SUPERAntiSpyware - On-Demand anti-spyware scanner.
• SpywareGuard - To catch and block spyware before it can execute. A tutorial can be found HERE.
• SpywareBlaster - To help prevent spyware from installing in the first place. A tutorial can be found HERE.

Personal Firewall - Firewall help to prevent unauthorized access both to and from the internet or your local network. A firewall is considered a first line of defense in protecting private information. Below are some free firewalls to choose from, if you do not already have one.

• Comodo Firewall
• Agnitum Outpost Firewall Free
• Online Armor (Free edition)

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Note: You only need one firewall on your system!

</b>

Web Browsers - Picking the right internet browser is very important. You need to find one that suits your needs but that is also safe. All browsers listed below are far more secure than Internet Explorer, immune to almost all known browser hijackers, and also have the best built-in pop up blockers.

• Mozilla Firefox
• Opera
• Chrome

Although, if you prefer staying with Internet Explorer I highly recommend you do this :

Make Internet Explorer more secure:

• Click Start > Run
• Type Inetcpl.cpl & click OK
• Click on the Security tab
• Click Reset all zones to default level
• Make sure the Internet Zone is selected & Click Custom level
• In the ActiveX section, set the options Download signed and unsigned ActiveX controls to Prompt, and Initialize and Script ActiveX controls not marked as safe to Disable.
• Next click OK, then Apply button and then OK to exit the Internet Properties page.

Now after all these steps, your PC will be more secure. However it is important to note that you can still get infected if you are not careful. One of the best security programs you can have is common sense. As malware gets more sophisticated, you need to be more wary. If you do get caught though and the above steps can't help fix it, we will be here to help you out.

Stay secure

[Africanlion]

Thank you Render you been a great help and much appreciated




God bless

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.