[JamesB1]

Hey when i try to uninstall them this is what happens, AVG tuneup sais error: Messages file "C:\unins000.msg" is missing. Please correct the problem or obtain a new copy of the program. And when trying to uninstall AVG 2011 it just runs and does nothing and when i go to end the process nothing happens either.

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Use this program:

Download AppRemover and run it.

Click Next >>



Ensure "Remove Security Application" is collected and click Next >>



AppRemover will scan all the security applications on your PC


Select Any AVG entries from the applications offered and click Next >> twice.


Follow any further on-screen instructions. If asked to reboot,please do so.

[SweetTech]

Use this program:

Download AppRemover and run it.

Click Next >>



Ensure "Remove Security Application" is collected and click Next >>



AppRemover will scan all the security applications on your PC


Select Any AVG entries from the applications offered and click Next >> twice.


Follow any further on-screen instructions. If asked to reboot,please do so.

[JamesB1]

Both AVG's were uninstalled and here is the OTL log:

All processes killed
========== SERVICES/DRIVERS ==========
========== OTL ==========
Service avgfws stopped successfully!
Service avgfws deleted successfully!
File C:\Program Files\AVG\AVG10\avgfws.exe not found.
Service avgwd stopped successfully!
Service avgwd deleted successfully!
File C:\Program Files\AVG\AVG10\avgwdsvc.exe not found.
Service Avgfwfd stopped successfully!
Service Avgfwfd deleted successfully!
C:\Windows\System32\drivers\avgfwd6x.sys moved successfully.
Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\URLSearchHooks\\{A3BC75A2-1F87-4686-AA43-5347D756017C} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}\ not found.
Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\URLSearchHooks\\{A3BC75A2-1F87-4686-AA43-5347D756017C} not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\AVG_TRAY not found.
File C:\Program Files\AVG\AVG10\avgtray.exe not found.
Registry value HKEY_USERS\S-1-5-21-2564991148-1407618026-1931371719-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\\DisableThumbnails deleted successfully.
File C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\avgsecuritytoolbar\ not found.
File C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll not found.
Folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVG PC Tuneup 2011\ not found.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\components folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\chrome\skin folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\chrome\icons\default folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\chrome\icons folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\chrome\content\libs folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\chrome\content\Languages folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\chrome\content\html folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\chrome\content folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new\chrome folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache\avg@igeared-new folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar\cache folder moved successfully.
C:\Users\James\AppData\Local\AVG Security Toolbar folder moved successfully.
C:\Users\James\AppData\Roaming\AVG10 folder moved successfully.
Folder C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AVG 2011\ not found.
C:\ProgramData\AVG10 folder moved successfully.
Folder C:\Program Files\AVG\ not found.
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\James\Desktop\cmd.bat deleted successfully.
C:\Users\James\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully


[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: James
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 23751060 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 46490463 bytes
->Flash cache emptied: 1923 bytes

User: Public

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 3683168 bytes
RecycleBin emptied: 138731849 bytes

Total Files Cleaned = 203.00 mb


[EMPTYFLASH]

User: All Users

User: Default

User: Default User

User: James
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.20.2 log created on 01212011_194212

Files\Folders moved on Reboot...
File move failed. C:\Windows\temp\_avast5_\Webshlock.txt scheduled to be moved on reboot.
C:\Windows\temp\wbxtra_01212011_193539.wbt moved successfully.

Registry entries deleted on Reboot...

[JamesB1]

My pictures are fixed. Only thing that is wrong now is the explorer.exe when double clicking. Thanks for all the help so far tho

[SweetTech]

Hello,

I'm going to ask that you post in our Windows forum, and see what the techs have to say about the issue. Be sure to include a link to this thread, so that they can see what we have done so far.

Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.

NEXT:



OTL Fix

We need to run an OTL Fix

• Please reopen on your desktop.
• Copy and Paste the following code into the textbox.
  
  

  :Commands
  [ClearAllRestorePoints]
  

• Push
• OTL may ask to reboot the machine. Please do so if asked.
• Click .
• A report will open. Copy and Paste that report in your next reply.
• If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.

NEXT:



OTL Clean-Up

We Need to Clean Up our Mess
Our work on your machine has left considerable leftovers on your box. Let's clean those up real quick:

• Reopen on your desktop.
• Click on
• You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===

Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.

Make Internet Explorer more secure

• Click Start > Run
• Type Inetcpl.cpl & click OK
• Click on the Security tab
• Click Reset all zones to default level
• Make sure the Internet Zone is selected & Click Custom level
• In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
• Next Click OK, then Apply button and then OK to exit the Internet Properties page.

Extra Goodies

• It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
  Strong passwords: How to create and use them then consider a password keeper, to keep all your passwords safe.
  
• Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
• You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:
  
  
  • Open Malwarebytes' Anti-Malware
  • Select the Update tab
  • Click Check for Updates

• Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.
  
  
• FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  
• ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
• WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
  • Green to go
  • Yellow for caution
  • Red to stop
  WOT has an addon available for Chrome and Opera.
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
• In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
  Think Prevention.
  PC Safety and Security--What Do I Need?.

**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.

[JamesB1]

Thanks for the info.

[SweetTech]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.