[rshaffer61]

Please remind me what the OS is and what the make and model of the camera is.
I will research the issue and see if there is a resolution out there yet.

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Hi, thank you for all your help. The OS is XP, the camera is a GE, model A950, bought about 3 years ago. One thing for sure is, it's out of date and not supported. I did some searching for it, and, if I recall, their site has a forum. Maybe I should sign up there.

[blueblue]

Hi, thank you for all your help. The OS is XP, the camera is a GE, model A950, bought about 3 years ago. One thing for sure is, it's out of date and not supported. I did some searching for it, and, if I recall, their site has a forum. Maybe I should sign up there.

[rshaffer61]

I found this so far on the camera:

Microsoft Certifications Works with Windows Vista

It seems there is no XP drivers. Did the camera work on a XP system before?

[blueblue]

Yes, it worked when I first installed it.

[rshaffer61]

OK interesting. I take it the camera is USB connected correct?
Suggestion try uninstalling all the camera software then reboot back into windows.
Older USB devices were very strange how they had to be installed.
DO NOT connect the camera up once your reboot.
Now install the drivers for the camera and once done reboot again. Once you are back in windows then and only then connect the camera and see if it will now install and find the camera.

[blueblue]

OK. Thanks! I'll do it soon and get back to you probly in a couple of hours.

[blueblue]

Hi, I tried deleting the camera but it won't delete, I even rebooted after deleting it, but found it still there, I tried installing the software anyway, nothing's working. I'm really at a loss. Sorry for getting in here so late, was taking time, exhausting all possibliities between my friend and I but nothing's changed.

[rshaffer61]

I tried deleting the camera but it won't delete

What do you mean that you can't uninstall the camera software?

[blueblue]

I'll try to explain. It doesn't show up on the list of programs in the "install/uninstall list, so there's no option to uninstall it. The camera name shows up in 2 lists, the My Computer list, and the menu from the start button. When I get to the Scanners and Cameras, it's there in the menu. That's the only place I can see a delete option when I right click it.This is the same menu that comes up with the list of programs, from the desktop. So I right clicked to delete the camera, yet it's still there. I couldn't find it in the registry so far, either. We tried something experimental to see what would happen, by getting to the install wizard, where the list of supported cameras is, and, since it didn't show up, we got to a part where we could type in the camera name. It showed up, and from the start menu, next to scanners and Cameras, it appeared twice, (the one that won't go away, and the one I manually put there).. I deleted the one manually put in, and it disappeared, the other is still there.

The disk that comes with the camera has the camera and manual, but also has a graphics editor program called Media Impression, so that got installed, too. I don't know what's wrong, considering I installed the darn thing about 2 years ago. We don't know what went wrong, it happened April 9, we think.

When the camera gets plugged in, it acknowledges the connection, and the computer seems to, also, but we still can't view its properties.  I think I should try installing it on another machine to see what happens and take notes. I spent about 4 hours looking for setup or install files, even reinstalled the Scanners and Camers program. We are at a loss for solutions. It's as if the computer says, "I know something's there but I don't recognize it."

 Thanks for your patience.

[rshaffer61]

The other option is to do a system restore to about April 5th and see if it will take the camera out then.

[blueblue]

If anyone else has any ideas, Please let me know. Thanks.  

to rshaffer61 for being so Patient and Helpful.

[blueblue]

I think I turned off the system restore when I had it online.

[blueblue]

The camera was installed about 2 years ago, restoring it to April 5 wouldn't help anyway. When people like me who don't understand tech stuff very well, try to do these things, people like me often get in trouble. Usually I don't have such problems though, I've been installing and uninstalling programs since about 1995. Back then, I had people near me who I knew well enough that I could ask for help. I wanted to do things myself so I wouldn't be bothering them unless I had to. If they moved away or I moved, I wouldn't have their help, so I had to learn, or not have a computer. Since I got my 1st computer, I've installed modems, batteries, video cards, and lots of programs, cameras, scanners, printers, too. Not bad for someone with bad eyes.

[rshaffer61]

Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Reboot after your done running chkdsk /r...
then Go to Start...Run and type: eventvwr.msc press Enter
When Event Viewer opens, click on Applications... then scroll down to Winlogon and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here


We will advise after studying the log.

[blueblue]

We did that already, but OK. I'll do it again.