
Media players crashing, when starting a video.
#61
Posted 21 July 2011 - 02:07 PM

#62
Posted 21 July 2011 - 02:18 PM

If you want to add a link here to your malware topic we can keep a eye on it also.

#64
Posted 21 July 2011 - 06:54 PM

#65
Posted 06 August 2011 - 10:18 AM

I did however find something in one of the logs that might be of interest to you. The following folder exists on the machine:
C:\ProgramData\Win7codecs
However, it doesn't appear to be in the installed software list.
Could his players be crashing because they're still expecting it to be there?
#66
Posted 06 August 2011 - 04:31 PM

I've received no notification from your malware tech so I'm not sure what he saw in your OT report yet.
Send him a pm asking him to message me with his thoughts please and I will start from his observation.

#67
Posted 06 August 2011 - 04:52 PM


#68
Posted 06 August 2011 - 05:35 PM


#69
Posted 06 August 2011 - 05:42 PM


I'm going through the OTS log again just in case there's something that stands out, but other than a tiny DivX anomaly that I don't think is really more than circumstantial, I'm not seeing anything.
DivXUpdate hkey=HKLM key=SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run -> -> File not found
That makes me think it wasn't uninstalled cleanly, but honestly I'm way out of my depth with codecs.
#70
Posted 06 August 2011 - 06:37 PM

Make sure you click the little box in the upper left corner that says show all updates.
Scroll down and find all the divx entries and uninstall each until they are all gone.
Then go HERE and click on the button on the right that says Free Download.
#71
Posted 06 August 2011 - 07:46 PM

#72
Posted 06 August 2011 - 08:45 PM

Was the new download installed and if so did it resolve the issue?
#73
Posted 07 August 2011 - 03:55 AM

Open VLC.
Click Tools - Preferences - Input and Codecs - check Use system codecs if available - Save
Restart VLC and try to play a movie that makes other players crash and see if VLC crashes.
#74
Posted 07 August 2011 - 05:48 AM

Did it show Divx updates?
Was the new download installed and if so did it resolve the issue?
Nope, I couldn't find any DivX updates, but the download went fine, but WMP is still crashing.
Please follow these instructions:
Open VLC.
Click Tools - Preferences - Input and Codecs - check Use system codecs if available - Save
Restart VLC and try to play a movie that makes other players crash and see if VLC crashes.
Hm, it doesn't.
#75
Posted 07 August 2011 - 06:45 AM

You may have stated before but I don't remember, what OS are you running? Xp, Vista or Win7?
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