[rshaffer61]

Just looking at it from all angles to get the correction direction. DriverMax seems to have the best capability to finding the right drivers and for free. I have been using it for the last 2 months or so and have even decided to purchase the Pro version since I can use it on up to 5 computers according to their site.

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Hello again, rshaffer61. I have some good news for you.

I finally was able to download the drivers you recommended from Dell's website. There were no problems this time.

My question to you now is, now that these drivers are installed, what should I do next?

[Matsuto77]

Hello again, rshaffer61. I have some good news for you.

I finally was able to download the drivers you recommended from Dell's website. There were no problems this time.

My question to you now is, now that these drivers are installed, what should I do next?

[rshaffer61]

Is the printer still not working after updating all the drivers?

[Matsuto77]

Unfortunately, despite the installation of the drivers, the printer still fails to install, giving the same Windows error message as before. And it's plugged into a USB port in the back of my computer now.

Is it time to close the book on this case yet?

Edited by Matsuto77, 21 September 2011 - 08:39 AM.

[rshaffer61]

Is anything showing with a yellow exclamation mark in the device manager now?

[Matsuto77]

Nope. Everything appears to be working fine.

[rshaffer61]

Just for argument sake please go back to the bios and check the onboard peripheral settings to make sure the LPT port is enabled.

[Matsuto77]

How exactly do I check the Bios? I'm never sure how to do it right.

[rshaffer61]

OK then lets make sure the LPT is enabled in the bios.
Reboot the system and at the first post screen tap the Del key normally and it should get you into the BIOS
In there find either the Advanced, Onboard or Integrated Peripherals areas.
Using the keyboard arrow keys scroll down to the LPT or Printer entry and make sure it is Enabled and if not then look at the bottom of the screen it will tell you how to adjust or modify the values to Enable it.
When done make sure to click F10 to Save and Exit with the setting.
You will then be asked to click Y to Verify the Save and Exit
The system will now reboot with the new settings saved.
Let me know if this helps.

[Matsuto77]

None of what you mentioned above was in my BIOS list. However, there was one near match, which was the Integrated Peripherals list. Here is what was in that list:

-Sound (On)
-Network Interface Controller (On)
-USB Emulation (On)
-USB Controller (On)
-PCI Slots (On)
-Serial Port 1 (Auto)
-Parallel Port <ENTER> -> Mode: PS/2; I/O Address: 378h
-Diskette Interface (Auto)
-Primary Video Controller (Auto)
-Onboard Video Buffer (1 MB)

What do you make of this?

Edited by Matsuto77, 21 September 2011 - 08:28 PM.

[rshaffer61]

-Parallel Port <ENTER> -> Mode: PS/2; I/O Address: 378h

This is you printer port in bold letters above

[Matsuto77]

All right. So, is there something I should do with the values listed under Parallel Port? Or should I just leave it as it is for now?
(BTW, to access the BIOS on my computer, I have to press F2 rather than Delete, as you previously stated.)

Edited by Matsuto77, 21 September 2011 - 11:31 PM.

[rshaffer61]

I'm not sure what other stuff is on that line but your parallel port should be setup as Bi-directional to talk correctly.

[Matsuto77]

And how exactly do I change that, if possible?

[rshaffer61]

If it highlights there should be instructions on the bottom on how to modify the settings.