[Essexboy]

OK Cookiegal has been following this thread (you may have seen her here) and she had a similar case on another forum

First we will make a change to the registry

I will create a system restore point first

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

If you have Malwarebytes 1.6 or better installed please disable it for the duration of this run

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Files
  ipconfig /flushdns /c
  c:\windows\$NtUninstallKB63476$
  
  :Commands
  [CREATERESTOREPOINT]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

THEN

Download the attached zip file and copy to the sick computer desktop

Extract the netbt.reg file
Right click this and select Merge
Accept the warnings
Reboot

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sorry for the late response. I ran the fix, rebooted, merged the .reg file, rebooted and tried to go online and have same problem. Sorry....

Edited by jaydog11, 13 February 2012 - 04:17 PM.

[jaydog11]

sorry for the late response. I ran the fix, rebooted, merged the .reg file, rebooted and tried to go online and have same problem. Sorry....

Edited by jaydog11, 13 February 2012 - 04:17 PM.

[Essexboy]

The next stage in her fix was to uninstall SP3 ... Are you game to try that again ?

[jaydog11]

if you think we have a shot I am willing to try anything. I can't take the kids and wife trying to hijack my laptop anymore cause they cant use theirs.

[jaydog11]

so let me know the steps we should take.

[Essexboy]

OK you stilll have FSRT as a backup

So from add/remove within control panel uninstall SP3

If it is not there then

1.Click Start, click Run, type c:\windows\$NtServicePackUninstall$\spuninst\spuninst.exe in the Open box, and then click OK.
2.When the Windows XP Service Pack 3 Removal Wizard starts, click Next.
3.Follow the instructions on the screen to remove Windows XP SP3.

[jaydog11]

I tried thru the control panel but there was no option to uninstall. so I tried thru the run command but windows said it couldn't find the file. so i went to that location and it seems as though the spuninst.exe file insn't there?

Edited by jaydog11, 13 February 2012 - 04:39 PM.

[Essexboy]

Do you still have the SP3 install file ?

If so could you run that

[jaydog11]

I think it installed thru a fix you did. But I think we tried burning a cd first with it too... should I try to run that?

Edited by jaydog11, 13 February 2012 - 05:03 PM.

[Essexboy]

Yes insert the CD and initially run it from within windows

[jaydog11]

I did that yesterday. And it went thru a long install process.I rebooted but still no option to uninstall SP3. I'm not sure why? when it was first on there I uninstalled it from Add/Remove Hardware. For some reason when we re-installed it it doesn't have the option to uninstall. I looked on my good laptop(windows xp too)and it has the spuninst.exe file as well as a couple other files that the sick laptop doesn't have.

[Essexboy]

What other files have you noticed missing ?

Could you copy them over to the sick computer ? Placing them in exactly the same location

[jaydog11]

Its been crazy busy around here... sorry for taking so long to get back.

Here's whats in in the spuninst folder on the sick comp:
_000263.tmp.dll size-428kb date modified-4/14/2008
_000264.tmp.dll size-226kb date modified-8/10/2007
_000267.tmp.dll size-374kb date modified-8/10/2007

Here's whats in in the spuninst folder on the good comp:
spcompat.dll size-428kb date modified-4/14/2008
spuninst.exe size-226kb date modified-8/10/2007
updspapi.dll size-374kb date modified-8/10/2007
Service Pack 3.asms size-5kb date modified-11/11/2008
spuninst.inf size-1,110kb date modified-11/11/2008
spuninst.txt size-362kb date modified-11/1//2008

Edited by jaydog11, 17 February 2012 - 11:47 PM.

[Essexboy]

Could you copy those files over and try the uninstall again please

[jaydog11]

Do I just copy them over or do I copy them over and remove the original ones too?