[Lucky Dearly]

Hey all, been having problems with livestream causing adobe flash player to crash, I've had this error for a while and it happens over Google Chrome, Firefox, and Internet Explorer.

I'm stumped and need some advice what to do

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I tried all I could find online and nothing seems to work, I need some advice or help to fix this issue

[Lucky Dearly]

I tried all I could find online and nothing seems to work, I need some advice or help to fix this issue

[rshaffer61]

Does the problem happen on youtube also?
After reading pages of research it looks to maybe be a problem with livestream itself.
Also what version of shockwave and flash player are you using?
There seems to be a problem with version 11.3 Flash Player and one known fix is to go back to version 10.3
Another known fix is to disable the Flash Player Sandbox. I am including those instructions for convenience but please do not do them till we make sure of the above. I found this going back a year on Adobe's Community site to July 2012

Solution: Disabling Flash Player Sandbox.



x86 users (32bit) Go to: C:\WINDOWS\system32\Macromed\Flash

x64 users (64bit) Go to: C:\WINDOWS\SysWOW64\Macromed\Flash



Once there, open the mms.cfg file, using notepad



You'll find only 2 lines



AutoUpdateDisable=0

SilentAutoUpdateEnable=1



Add this line:



ProtectedMode=0



Save and close.

[Lucky Dearly]

to answer no Youtube plays without problem, same with stream sites like Ustream, Justin.tv, and Twitch tv.

I also have the most recent shockwave and flash player updates.

[rshaffer61]

Go HERE to test shockwave

Go HERE to test Flash.

If both test good then try the instructions I included in post 3 to disable the Sandbox feature in your Flash Player.

[Lucky Dearly]

okay both tests went off without a hitch (shockwave was updated in the shockwave test by the way) gonna try the instructions now

Edit: Still crashes even with protectmode=0 added to the mms.cfg file

Edited by Lucky Dearly, 24 September 2013 - 06:54 PM.

[rshaffer61]

OK just to test can you boot into Safe Mode with Networking and try again to see if it crashes then.

[Lucky Dearly]

okay I'll give it a try

[Lucky Dearly]

went into safe mode with networking and it crashed yet again

[rshaffer61]

OK that tells me it is the software itself.
First please download and install the Shockwave uninstaller HERE. Remove all versions and then go to the official site I linked to above and install only the newest version.

[Lucky Dearly]

okay I followed your instructions and uninstalled shockwave and installed the newest one and still it crashes

[rshaffer61]

OK is it BSODing or just crashing?
Try the following step and post the requested log. BTW what OS are you running? The next instructions after WhoCrashed will depend on which OS you have installed.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads

[Lucky Dearly]

no there is no BSOD (thank goodness) what happens is the browser freezes up then crashes.

my OS is Windows 7

[rshaffer61]

OK please do the WhoCrashed steps and then after do the following.

Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.


" Go to
" Start
" In the Search box type in Event Viewer in the search box and press Enter
" From this point you can follow from step four from the below method as they will be the same.
Method Two
" Go to Start
" Right click on the Computer Icon and select Manage
" Navigate to the Event Viewer, You will be prompted to accept the action you are going to perform. Click continue
" On the left window pane click on Local and then expand the Windows entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
" Look for the ones that correspond to the times that your issue occurred.
" If any are found please double click and expand the error. This will open and give you more information on the error.
" Please include that in your next reply.

[Lucky Dearly]

ok here's the results


--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------

computer name: GAMER
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™ i3-3220 CPU @ 3.30GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8555102208 total
VM: 2147352576, free: 1926033408




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

No valid crash dumps have been found on your computer

--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled but no valid crash dumps have been found. It may be that there are problems which prevent crash dumps from being written out. Check out the following article for possible causes: If crash dumps are not written out.

In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Check out the following articles for more information: Troubleshooting sudden resets and shut downs.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Okay and I've looked into the Event Viewer and found an error when I had livestream crash

the error message was this

"The following fatal alert was generated: 70. The internal error state is 105."