[GhostLoad]

I keep getting this abrupt BSOD crash screen (once a day or every-other-day approx), and have no idea what's causing it.  I can't think of any constants that link it each time it happens, that might help me narrow down what the error could be.  Please help!  Thanks.

[Advertisements]

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is a brand name provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, add on video card if one is used and the PSU (power supply unit) providing these details will enable us to better assist you.

[phillpower2]

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is a brand name provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, add on video card if one is used and the PSU (power supply unit) providing these details will enable us to better assist you.

[GhostLoad]

Oops sorry, completely forgot to post my specs.  It's a custom rig btw.

 

Motherboard:  ASUS P8Z68-V PRO/Gen3

CPU:  Intel i5 2500K

Video Card:  EVGA GTX 550 TI

RAM:  16GB (4x 4GB sticks) of G-Skill DDR3

Power Supply:  Corsair TX 750W

[phillpower2]

Download then run Speccy and post the resultant url for us please, details here

 

Do you have any crash dumps that you can upload for us, check in c:\windows\minidump

[GhostLoad]

Here's the Speccy profile:
http://speccy.pirifo...hCQj8XHyKW1vbMx

 

And yeah I have crash dumps.  What do I use to open a .DMP file?

Edited by GhostLoad, 30 April 2014 - 03:33 AM.

[phillpower2]

Things of particular note from the Speccy report are 1: Windows is way out of date, updating Windows fully may not only resolve the BSOD it will also reduce the risk of malware infection because you are missing so many important security updates. 2: You are using AVG free, this is a hog on system resources and is known to cause issues, 3: The memory slot voltage is reported as being too low and needs to be looked into.

 

Before we do anything else can you upload your latest dump files, get Windows fully up to date, uninstall AVG using the correct tool/procedure, install Avast or MSE free and then post a new Speccy url for us.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3.  Attach the folder to your next reply.

[GhostLoad]

Sorry for the long gap in replies, I've been at work all morning.  I got all the updates for Windows, ditched AVG, picked up Avast!, and scanned.  Here's the new Speccy result link.

 

http://speccy.pirifo...0ZvZScctCHtHpfU

 

 Minidump.zip   819.34KB   246 downloads

Edited by GhostLoad, 30 April 2014 - 11:44 AM.

[phillpower2]

Speccy is still showing that Windows needs to be fully updated, including SP1, until this is done it is most unlikely that the issue will be resolved.

 

Last update is shown as being installed on 9/17/2012 Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

[GhostLoad]

It's telling me that updates were installed this afternoon.  Let me try Speccy again.

 

http://speccy.pirifo...zDkBYxJisB0Tgvl

 

It still says I have a bunch more updates, for some reason, even though I JUST updated.  I'm gonna download those right now as well.  Hopefully Speccy shows that I updated today instead of 2 years ago though lol.

[phillpower2]

That`s looking better already 

 

As I said earlier having Windows fully updated and getting rid of AVG may actually resolve the issue so please continue with the updates until they are all installed and only refer to the information that I have copy/paste from the League of Legends forum if the issue persists;

 

LoL and your Logitech devices conflicting were responsible for most of the crashes that occurred and others  crashes to video drivers (possibly Windows own generic video drivers) please always create a new restore point before making changes to any hardware or software;

 

FOR YOU, also if you are experiencing this problem and don't have any Logitech products, it wouldn't hurt to try it too!

1. Go to: C:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\x.x.x.xxx (folder with LARGEST number IE 0.0.0.238)\deploy
2. In this folder, delete or RENAME two files, LogitechGKey.dll and LogitechLed.dll. This should hopefully cause your client to not crash anymore. I would recommend just renaming these files, or if you are going do delete them MAKE SURE you make a copy of them first, in case you need to restore them in the future.

I have been suffering from this problem for MONTHS.. in fact.. ever since they released the logitech update.. from debugging league, I discovered that these files are causing a memory violation, whether it is due to Logitech Gaming Software, or just poor programming in general.. not sure...

I hope this helped.

PS: I do not have a Logitech keyboard, rather I have a G930 headset. So if you're wondering whether or not this only pertains to users with keyboards, it does not. It pertains to anyone using Logitech hardware.

EDIT: To further clarify, if you are running Logitech gaming software, do my fix. If you experience crashing after champion select but are not running LGS, try my fix but don't delete the dlls.. Just rename them. If it didn't help you, just change their names back. That will ensure that nothing will be broken for you.

EDIT2: To be SUPER-DOOPER clear: The problem that my solution pertains to is: The game crashes right when the loading screen is supposed to show up, after champion select, but then the client would just disappear; and when you go to the riot icon in the system tray the pvp.net client would be open but there was no reconnect button or it is greyed out.

EDIT3: You all made my morning! This is my first time even getting remotely close to the top page, and I got here by helping people, rather than posting something like "HotShotGG did a funny dance with Teemo" and getting silly upvotes. I feel like my upvotes are representations of gratitude, and that makes me feel great! This morning I got up for work to see all the Reddit love and I couldn't help but feel a great sense of satisfaction that I helped so many if you out. God knows I was getting no where with Riot tech support so I know your frustrations!

EDIT4: Thank you for the love, Riot rewarded me for my troubles with a bunch of free RP.. which is awesome! I also got Reddit gold from a viewer as well! Thank you so much! Glad I could help!

 

[GhostLoad]

But most of the crashes happen when I'm not playing League (I don't play much anymore TBH).  I'll continue updating and keep an eye out for BSODs.

[phillpower2]

As pointed out there were more than one cause of the crashes including one of the most common, the video drivers, take at look at the random crash dump that I selected below;

 

Windows 7 Kernel Version 7600 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 7600.17017.amd64fre.win7_gdr.120503-2030

Machine Name:

Kernel base = 0xfffff800`03619000 PsLoadedModuleList = 0xfffff800`03855e70

Debug session time: Tue Feb 18 02:18:28.950 2014 (UTC - 4:00)

System Uptime: 0 days 12:42:57.855

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

 

SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.

Arguments:

Arg1: 00000000c0000005, Exception code that caused the bugcheck

Arg2: fffff960002b147e, Address of the instruction which caused the bugcheck

Arg3: fffff88012310e40, Address of the context record for the exception that caused the bugcheck

Arg4: 0000000000000000, zero.

 

Debugging Details:

------------------

 

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

 

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

 

FAULTING_IP:

win32k!MulDeleteDeviceOrRedirectionBitmap+1a

fffff960`002b147e 8b5310 mov edx,dword ptr [rbx+10h]

 

CONTEXT: fffff88012310e40 -- (.cxr 0xfffff88012310e40)

rax=0000000000000001 rbx=0000000100180000 rcx=fffff880123116f8

rdx=0000000000000000 rsi=000000006f0538a4 rdi=fffff900c2a509f0

rip=fffff960002b147e rsp=fffff88012311810 rbp=0000000000000001

r8=0000000000000000 r9=0000000000000030 r10=0000000000000090

r11=fffff88012311630 r12=0000000000000000 r13=0000000000000820

r14=0000000000000000 r15=fffff900c2a509f0

iopl=0 nv up ei pl nz na po nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206

win32k!MulDeleteDeviceOrRedirectionBitmap+0x1a:

fffff960`002b147e 8b5310 mov edx,dword ptr [rbx+10h] ds:002b:00000001`00180010=????????

Resetting default scope

 

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

 

BUGCHECK_STR: 0x3B

 

PROCESS_NAME: League of Lege

 

CURRENT_IRQL: 0

 

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960002b147e

 

STACK_TEXT:

fffff880`12311810 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!MulDeleteDeviceOrRedirectionBitmap+0x1a

 

 

FOLLOWUP_IP:

win32k!MulDeleteDeviceOrRedirectionBitmap+1a

fffff960`002b147e 8b5310 mov edx,dword ptr [rbx+10h]

 

SYMBOL_STACK_INDEX: 0

 

SYMBOL_NAME: win32k!MulDeleteDeviceOrRedirectionBitmap+1a

 

FOLLOWUP_NAME: MachineOwner

 

MODULE_NAME: win32k

 

IMAGE_NAME: win32k.sys

 

DEBUG_FLR_IMAGE_TIMESTAMP: 5006f2b7

 

STACK_COMMAND: .cxr 0xfffff88012310e40 ; kb

 

FAILURE_BUCKET_ID: X64_0x3B_win32k!MulDeleteDeviceOrRedirectionBitmap+1a

 

BUCKET_ID: X64_0x3B_win32k!MulDeleteDeviceOrRedirectionBitmap+1a

 

Followup: MachineOwner

---------

 

 

expand.gifCrash Code Links expand.gifLoaded Module List expand.gifRaw Stack Contents expand.gifDump Header Information collapse.gifStrings

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usbaapl64.sy

WinUSB.sys

spsys.sys

AthDfu.sys

crashdmp.sys

dump_pciidex

dump_msahci.

dump_dumpfve

GenuineIntel

League of Lege

\SystemRoot\system32\ntoskrnl.exe

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\SystemRoot\system32\drivers\fileinfo.sys

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\SystemRoot\System32\Drivers\Ntfs.sys

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\SystemRoot\system32\DRIVERS\cdrom.sys

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\SystemRoot\System32\drivers\vga.sys

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\SystemRoot\System32\Drivers\Npfs.SYS

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\SystemRoot\system32\DRIVERS\pacer.sys

\SystemRoot\system32\DRIVERS\netbios.sys

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\SystemRoot\System32\cdd.dll

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\SystemRoot\System32\ATMFD.DLL

\SystemRoot\system32\drivers\luafv.sys

\SystemRoot\system32\drivers\WudfPf.sys

\SystemRoot\system32\DRIVERS\btfilter.sys

\SystemRoot\System32\Drivers\BTHUSB.sys

\SystemRoot\System32\Drivers\bthport.sys

\SystemRoot\system32\DRIVERS\diginet.sys

\SystemRoot\system32\DRIVERS\lltdio.sys

\SystemRoot\system32\DRIVERS\rspndr.sys

\SystemRoot\System32\Drivers\fastfat.SYS

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\System32\drivers\mpsdrv.sys

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\SystemRoot\system32\DRIVERS\btath_lwflt.sys

\??\C:\Windows\system32\drivers\cpuz135_x64.sys

\SystemRoot\system32\drivers\peauth.sys

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\SystemRoot\system32\drivers\LGVirHid.sys

\??\C:\Users\Miz\AppData\Local\Temp\ALSysIO64.sys

\SystemRoot\System32\Drivers\usbaapl64.sys

\SystemRoot\system32\DRIVERS\WinUSB.sys

7600.17017.amd64fre.win7_gdr.120503-2030

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*** win32k.sys - Address FFFFF960002B147E base at FFFFF96000080000, DateStamp 5006f2b7

\Windows\System32\profapi.dll

\Windows\SysWOW64\avrt.dll

\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.1.9\deploy\LogitechLed.dll

\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\releases\0.0.1.9\deploy\LogitechGkey.dll

\Program Files\Logitech Gaming Software\LcdApi\x86\LgLcdApi.dll

\Windows\SysWOW64\wship6.dll

\Windows\SysWOW64\nlaapi.dll

\Windows\SysWOW64\winrnr.dll

\Windows\SysWOW64\NapiNSP.dll

\Windows\SysWOW64\pnrpnsp.dll

\Windows\SysWOW64\wshbth.dll

\Program Files (x86)\Bonjour\mdnsNSP.dll

\Program Files (x86)\Common Files\microsoft shared\Windows Live\WLIDNSP.DLL

\Windows\SysWOW64\FWPUCLNT.DLL

\Windows\System32\Query.dll

\Windows\System32\shell32.dll

\Riot Games\League of Legends\RADS\RiotRadsIO.dll

!This program cannot be run in DOS mode.

hINITKDBG

hPOOLMI

hPOOLCODE<.

hRWEXEC

.rdata

H.data

.pdata

HALMOSTRO

SPINLOCK

PAGELK

`PAGEKD

`PAGEVRFY

`PAGEHDLS

`PAGEBGFXLf

`PAGEVRFB

.edata

@PAGEDATA

PAGEVRFC

@PAGEVRFDP

@.reloc

H;D$8u

H;D$8t

ffffff

fffffff

TRGDDumpBlob

iPhone

DNPK4LVRF8GH

LUsbFilt

V{EZoc\

V{EZoc\

V{EZoc\

V{EZoc\

V{EZoc\

V{EZoc\

V{EZoc\

V{EZoc\

V{EZoc\

V{EZoc\

$NB$eaX

0#4s|l

American Megatrends Inc.

02/06/2012

System manufacturer

System Product Name

System Version

 

To be filled by O.E.M.

To be filled by O.E.M.

ASUSTeK Computer INC.

P8Z68-V PRO GEN3

Rev 1.xx

 

 

To be filled by O.E.M.

Chassis Manufacture

Chassis Version

 

 

LGA1155

Intel

Intel® Core™ i5-2500K CPU @ 3.30GHz

 

 

To Be Filled By O.E.M.

L1-Cache

L2-Cache

L3-Cache

USB1_2

USB1_2

USB3_4

USB3_4

USB5_6

USB5_6

USB3_12

USB3_12

" ESATA3G

ESATA3G

GbE LAN

GbE LAN

SATA6G_1

SATA6G_2

SATA6G_E1

SATA6G_E2

SATA3G_3

SATA3G_4

SATA3G_5

SATA3G_6

USB7_8

USB9_10

USB11_12

USB3_34

IE1394_1

IE1394_2

CPU_FAN

CPU_FAN_OPT

CHA_FAN1

CHA_FAN2

PWR_FAN1

PWR_FAN2

PCIEX1_1

PCIEX16_1

PCIEX1_2

PCIEX16_2

PCIEX16_3

Onboard Ethernet

To Be Filled By O.E.M.

To Be Filled By O.E.M.

Nuvoton NCT6776F

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

 

 

To Be Filled By O.E.M.

To Be Filled By O.E.M.

LM78-2

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

To Be Filled By O.E.M.

 

 

To Be Filled By O.E.M.

To Be Filled By O.E.M.

Onboard IGD

Onboard LAN

Onboard 1394

V1394GUID

ChannelA-DIMM0

BANK 0

 

 

F3-12800CL9-4GBXL

ChannelA-DIMM1

BANK 1

 

 

F3-12800CL9-4GBXL

ChannelB-DIMM0

BANK 2

 

 

F3-12800CL9-4GBXL

ChannelB-DIMM1

BANK 3

 

 

F3-12800CL9-4GBXL

Component Information

Configuration Data

Identifier

Intel64 Family 6 Model 42 Stepping 7

ProcessorNameString

Intel® Core™ i5-2500K CPU @ 3.30GHz

Update Signature

Update Status

VendorIdentifier

GenuineIntel

GenuntelineI

GenuntelineI

Intel® Intel®

Core™ i5-2500Core™ i5-2500

K CPU @ 3.30GHz

K CPU @ 3.30GHz

@ALASKAA M I

$ALASKAA M I

ALASKAA M I

ALASKAA M 

[GhostLoad]

What is there that can be done about the drivers?  I'm pretty certain mine are all up to date.

[phillpower2]

Is Windows fully updated now.

 

Any crashes since you applied the updates.

 

Going offline in about 5 minutes as it is getting late here.

[GhostLoad]

It's at 99 updates out of 107, but no crashes so far.  It happens relatively sparsely (as you can tell from the various logs) so I'm not sure if it's completely resolved yet.  I'll let you know.