
Help please! Computer affected! Cannot run any anti-virus [Sol
#16
Posted 02 October 2015 - 06:02 AM

#17
Posted 02 October 2015 - 07:02 AM

Thank you! I save it to the desktop. but the downloading has been taking so long and extremely slow, 303/607MB, 50 min left. Looks like I have to leave it downloading for the night.
drweb-livedisk-900-usb.exe, I hope it is the right one.
#18
Posted 02 October 2015 - 07:05 AM

That is the one... It will run a scan whilst windows is inoperative, that way I hope we can locate the miscreant
#19
Posted 02 October 2015 - 07:11 AM

Thanks for your precious time teacher! Really appreciate! Sweet dreams.
#20
Posted 02 October 2015 - 07:38 AM

Alas 'tis still daytime here
#21
Posted 03 October 2015 - 01:35 AM

#22
Posted 03 October 2015 - 05:11 AM

#23
Posted 04 October 2015 - 01:46 AM

#24
Posted 04 October 2015 - 03:47 AM

Well I guess the upside is that you will know that every single file on your computer has been tested...
Although looking at what it has found so far none of that would stop the use of an Antivirus programme
We have two options now..
First we can repair your Windows 7 installation :
For this you will need the Windows 7 CD
Second we can upgrade your Windows 7 to Windows 10 for free :
For this you will need a 4GB USB and another computer to download it to https://www.microsof...nload/windows10
Which option would you like ?
#25
Posted 04 October 2015 - 05:57 PM

#26
Posted 05 October 2015 - 06:05 AM

It took 10 hour for McAfee to complete a full run. No issue is found. I attached the screen shoot.
I created a clean Windows 10 installation media USB from other PC.
But when reboot the problem PC with the USB, the computer start verification process, and has been taking 2 hours.
Edited by solesister, 05 October 2015 - 06:51 AM.
#27
Posted 05 October 2015 - 08:04 AM

OK let me know at what stage you are and I will be here to hold your hand

#28
Posted 06 October 2015 - 05:32 AM

Thank you dear teacher! McAfee is working again and Window 10 has been upgraded. Does Dr Web Cureit suit any situation where computers infected by virus? Looks like it is an awesome tool!
And you are an awesome teacher!
Thanks for your supportive hand reaching from UK to Australia. You never knew you have cheered me up from my really distressing life.
Can I ask you more advice regarding Office Excel 2007? Every time I open Excel, it always takes 10 minutes to go through configuration progress. There is no problem with Office Word though.
I have been online searching for solution, but no result. Looks like I must uninstall Microsoft Office and reinstall it. But I do not know the product ID and have to put up with the long time configuration progress.
Edited by solesister, 06 October 2015 - 05:57 AM.
#29
Posted 06 October 2015 - 08:18 AM

Glad all is well(ish)
OK lets look at Excel next
Locate the setup file involved in this mess: go to the following location :
C:\Program Files (x86)\Common Files\microsoft shared\OFFICE12\Office Setup Controller
Next, simply rename SETUP.EXE. to NOSETUP.exe
If that doesn't work I may need to craft a registry fix
Dr.Web is a tool that I tend to use if I can not see the reason for something happening, as it works outside of windows and checks every single file
#30
Posted 06 October 2015 - 08:46 PM

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