[musicianindistress]

Okay, before I proceed with those steps, I have some questions! First, do I really need to uninstal chrome? I'm prefeering firefox tbh lol. Also, the pc is already fixed it seems, with no problems. It runs perfectly smooth and better than ever Thanks! Should I still run those scans?

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Hi

Yes please run the scans in case there is anything still to address.

If you don't want to install Chrome that's up to you and your choice, you don't need to.

[Bruce1270]

Hi

Yes please run the scans in case there is anything still to address.

If you don't want to install Chrome that's up to you and your choice, you don't need to.

[musicianindistress]

Okay, I encountered a problem when running the emergency kit. it says one of the items that needed to go to the quarantine can't get moved because it's too risky. I'll attach a screenshot. Ask me if you need me to translate something else

[Bruce1270]

Click OK and see if Emsisoft will quarantine them.

thanks

[musicianindistress]

It won't quarantine it unfortunately, it always opens that window

[Bruce1270]

ok.

Uncheck the 2 items Emsisoft can't qaurantine and it should go through. Then run FRST.

Thanks

[musicianindistress]

Hi, I tried to move the rest to the quarantine and it stops halfway through, and doesn't send them to the quarantine. I click the button to move and then the dialog dissapears, and if I click the move button it goes away again.

[Bruce1270]

Ok

Leave Emsisoft just now and run this tool instead.


Temporary disable your AntiVirus and AntiSpyware protection - instructions here .

Please visit ESET Online Scanner website.
Click Scan Now.

Download esetonlinescanner_enu.exe that you'll be given link to.
Double click esetonlinescanner_enu.exe.
Accept the Terms of Use

To perform the scan:

Make sure that Enable detection of potentially unwanted applications is selected.
In the Advanced Settings dropdown menu:
Enable detection of potentially unsafe applications are checked.
Enable detection of suspicious applications are checked.
Enable Anti-Stealth technology are checked.
Scan archives is checked.
Make sure that Clean threats automatically is unchecked.
Use custom proxy settings is unchecked.
Click Scan
The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
When completed, the program will begin to scan. This may take several hours. Please, be patient.
Do not do anything on your machine as it may interrupt the scan.
When the scan is done results will be displayed. Click the Copy to clipboard.
When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.

Please include this logfile in your next reply.
Don't forget to re-enable previously switched-off protection software!