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Malware Expert
I'm going to try to disable Windows Defender rather than removing it. That way if you decide you would rather have it we can reenable it
Download the attached fixlist.txt to the same location as FRST
fixlist.txt 2.88KB
222 downloads
Run FRST and press Fix
A fix log will be generated please post that
Reboot if the fix doesn't reboot it for you
Run FRST again as before. Make sure Addition.txt is checked and hit Scan. Post both logs.
Also give me a new Process Explorer log.
Member
Malware Expert
Looks like that stopped most of Windows Defender.
WMI is still broken. Let's try Windows Repair all in one
First pause your antivirus until the next reboot. (Click on the up arrow to the left of the clock, then right click on the orange Avast icon, Avast Shields Control, Disable Until Computer is Restarted, Yes)
Now go to
http://www.tweaking....all_in_one.html
DO NOT HIT "GREEN "DOWNLOAD NOW" BUTTON!
Use one of the Download buttons under
Installer (36.57 MB)
Download it and save it then run it by Right click and Run As Admin.
Click on Jump to Repairs button
You will get a warning that it should be run in Safe Mode. You can ignore the warning (Click on I understand the risks) since we have paused Avast.
Click on Open Repairs
Click on the All Repairs (51) box to uncheck all of the options.
Click on
05 Repair WMI
Click on
Restart/Shutdown System (on the right side of the window)
Click on
Restart System
Start Repairs.
System should reboot.
Run FRST again as before. Make sure Addition.txt is checked and hit Scan. Post both logs.
Also give me a new Process Explorer log.
Member
Edited by psjbob, 22 August 2018 - 11:39 AM.
Malware Expert
Looks like fixing WMI helped a lot. Process Explorer looks acceptable. Interrupts is a tad bit high so there may be a driver that needs updating but System Idle + ProcExp > 90% so things should be running OK now.
Speccy says the temps are good on the PC, hard drive is in good shape and has lots of free space, Wireless is not getting any interfering channels and is strong enough.
VEW shows the usual Win 10 errors.
How is it running now?
What is the make and model of the PC?
Member
It appears to keep downloading 1803 then stopping and starting over again.
Malware Expert
You might try installing the update manually:
https://www.groovypo...pdate-manually/
Windows Repair All In One might also help if you check:
Reset Registry Permissions
Reset File Permissions
Register System Files
Repair Windows Updates
Then let it repair as before.
Appears HP has a new system for their drivers and I need the serial number instead of the model number.
Member
I was able to upload the Feature Windows 10 1803 update manually and it appears to have taken just fine.
Windows kept flashing me a prompt stating Avast was turned off even though everything within Avast appeared to be ON so I uninstalled / reinstalled it and Windows reports it as being ON now.
I individually updated several drivers via Device Manager too. If you still want the serial, is that something I should post here or PM to your profile?
Malware Expert
There's nothing special about the HP serial number but if you want to send it in a PM that's OK. I still want to look to see what drivers they might want to replace.
Which drivers did you update?
Can I see a new Process Explorer log?
Member
sn: CND7274N0F
Some of the drivers updated were Display, speakers, and others I can't remember. I just gave it a try even though the 1803 update had already been installed.
Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 86.14 52 K 8 K 0
procexp(1)64.exe 14.47 50,776 K 76,928 K 3960 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
HPNetworkCommunicator.exe 3.15 2,952 K 9,960 K 13824 HPNetworkCommunicator Hewlett-Packard Co. (Verified) Hewlett Packard
System 1.70 192 K 2,236 K 4
dwm.exe 1.60 42,420 K 57,672 K 1104 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
Interrupts 0.96 0 K 0 K n/a Hardware Interrupts and DPCs
dllhost.exe 1.19 1,836 K 7,160 K 9084 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
aswidsagenta.exe 0.07 22,188 K 40,432 K 6480 Avast Behavior Shield AVAST Software (Verified) AVAST Software s.r.o.
ScanToPCActivationApp.exe 0.89 3,496 K 13,152 K 8856 ScanToPCActivationApp Hewlett-Packard Co. (Verified) Hewlett Packard
AvastUI.exe 0.61 31,408 K 45,464 K 8464 Avast Antivirus AVAST Software (Verified) AVAST Software s.r.o.
csrss.exe 0.40 2,476 K 5,952 K 712 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 10,688 K 16,064 K 876 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 6,728 K 14,456 K 3420 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe 25,780 K 29,456 K 4212 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
explorer.exe 0.15 45,508 K 112,000 K 6356 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
AvastSvc.exe 0.02 93,956 K 158,404 K 2604 Avast Service AVAST Software (Verified) AVAST Software s.r.o.
svchost.exe 15,412 K 16,888 K 1440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
taskhostw.exe 7,540 K 15,576 K 5188 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
svchost.exe 1,476 K 5,564 K 1720 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 10,472 K 25,752 K 3796 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
dasHost.exe < 0.01 6,948 K 17,760 K 2192 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
CCleaner64.exe 0.04 9,956 K 22,592 K 9144 CCleaner Piriform Ltd (Verified) Piriform Ltd
iPodService.exe 0.03 2,496 K 7,764 K 9208 iPod Service Apple Inc. (Verified) Apple Inc.
lsass.exe 7,816 K 17,204 K 848 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
services.exe 0.02 5,644 K 9,932 K 820 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,544 K 7,388 K 1576 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
AppleMobileDeviceService.exe 0.01 3,548 K 11,088 K 4056 MobileDeviceService Apple Inc. (Verified) Apple Inc.
svchost.exe 5,632 K 9,348 K 1540 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
RuntimeBroker.exe 0.01 2,188 K 7,132 K 6880 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
SynTPEnh.exe < 0.01 6,136 K 18,140 K 5980 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 5,020 K 16,904 K 6628 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
esif_assist_64.exe < 0.01 1,448 K 4,668 K 5564 Intel® Dynamic Platform and Thermal Framework Utility Application Intel Corporation (Verified) Intel® Software
svchost.exe 5,992 K 25,864 K 3360 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
csrss.exe < 0.01 1,988 K 5,000 K 616 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,236 K 23,876 K 2932 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
RuntimeBroker.exe < 0.01 2,952 K 10,036 K 8340 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
iTunesHelper.exe < 0.01 4,816 K 13,916 K 8332 iTunesHelper Apple Inc. (Verified) Apple Inc.
svchost.exe < 0.01 48,508 K 54,360 K 1728 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
WUDFHost.exe 25,160 K 13,868 K 992 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation (Verified) Microsoft Windows
WR_Tray_Icon.exe 2,436 K 1,744 K 9332 Tweaking.com - Windows Repair Tray Icon Tweaking.com (Verified) Tweaking LLC
WmiPrvSE.exe 3,036 K 9,248 K 8764 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
wlanext.exe 2,012 K 6,556 K 2732 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows
WinStore.App.exe Suspended 48,156 K 68,888 K 12048 Store Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
winlogon.exe 2,740 K 9,672 K 792 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 1,496 K 6,056 K 700 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher
Video.UI.exe Suspended 25,404 K 13,620 K 10484 (No signature was present in the subject)
unsecapp.exe 1,520 K 6,548 K 6180 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
TabTip.exe 0.04 4,036 K 14,344 K 6608 Touch Keyboard and Handwriting Panel Microsoft Corporation (Verified) Microsoft Windows
SystemSettingsBroker.exe 4,784 K 19,396 K 12028 System Settings Broker Microsoft Corporation (Verified) Microsoft Windows
SystemSettings.exe Suspended 21,448 K 45,980 K 7412 Settings Microsoft Corporation (Verified) Microsoft Windows
SynTPHelper.exe 1,084 K 4,164 K 7160 Synaptics Pointing Device Helper Synaptics Incorporated (Verified) Synaptics Incorporated
SynTPEnhService.exe 2,300 K 7,936 K 3128 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 14,056 K 30,228 K 976 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,796 K 7,660 K 1064 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.03 12,964 K 21,356 K 1236 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,304 K 7,596 K 1736 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 10,840 K 34,516 K 9268 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,560 K 11,468 K 2592 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,708 K 15,188 K 8480 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,780 K 15,720 K 2560 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,844 K 16,252 K 6120 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,308 K 11,260 K 2024 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,604 K 9,444 K 1692 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,020 K 11,884 K 1632 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,192 K 6,420 K 2252 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 14,360 K 21,164 K 3820 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,072 K 3,788 K 960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,348 K 15,220 K 1508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,244 K 8,520 K 3780 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 8,924 K 34,544 K 5684 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,052 K 6,808 K 10332 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,464 K 12,416 K 2064 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,752 K 5,700 K 12676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,324 K 13,616 K 14024 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,488 K 9,316 K 2940 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,232 K 9,640 K 1092 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,076 K 7,764 K 13784 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,748 K 10,796 K 216 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,720 K 10,228 K 1392 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,964 K 5,924 K 4740 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,880 K 10,264 K 3812 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,420 K 5,176 K 3504 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,412 K 5,404 K 3868 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,920 K 7,504 K 1384 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,492 K 21,684 K 3852 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,624 K 10,100 K 7092 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,600 K 10,140 K 3836 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,640 K 6,820 K 3656 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,512 K 7,268 K 2468 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,732 K 6,260 K 3032 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,892 K 8,488 K 4172 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,472 K 9,080 K 1828 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,824 K 12,152 K 4540 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,204 K 7,820 K 3524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,152 K 6,616 K 4012 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,708 K 6,188 K 3804 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,004 K 7,168 K 3844 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,064 K 7,544 K 1952 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,432 K 8,616 K 11336 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,868 K 12,224 K 2260 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,512 K 9,520 K 1248 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,540 K 10,196 K 4124 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,920 K 6,908 K 4712 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,008 K 8,192 K 6564 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,940 K 7,248 K 1960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,328 K 12,840 K 3880 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,472 K 5,828 K 6208 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,332 K 8,316 K 2244 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,696 K 14,876 K 1304 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,508 K 10,368 K 5852 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,096 K 8,168 K 1880 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,104 K 24,264 K 10436 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,072 K 11,836 K 3828 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 2,448 K 8,472 K 3608 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,624 K 7,536 K 3100 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,604 K 13,384 K 2320 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 10,068 K 19,116 K 1996 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,908 K 9,096 K 1564 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
smss.exe 604 K 1,060 K 420 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher
smartscreen.exe 11,756 K 20,968 K 13388 Windows Defender SmartScreen Microsoft Corporation (Verified) Microsoft Windows
SkypeHost.exe Suspended 43,336 K 61,336 K 7632 Microsoft Skype Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
sihost.exe 7,108 K 24,984 K 5600 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe 54,288 K 100,336 K 7840 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
SgrmBroker.exe 2,376 K 4,424 K 11176 System Guard Runtime Monitor Broker Service Microsoft Corporation (Verified) Microsoft Windows Publisher
SettingSyncHost.exe 11,272 K 15,064 K 7788 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
SecurityHealthService.exe 3,952 K 13,320 K 3860 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher
secd.exe 7,336 K 21,644 K 9364 Apple Security Manager Apple, Inc. (Verified) Apple Inc.
SearchUI.exe Suspended 58,892 K 73,096 K 8036 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 9,032 K 22,224 K 6548 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 9,332 K 30,336 K 8104 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 2,484 K 12,456 K 6912 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 2,884 K 10,316 K 14120 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 5,552 K 19,236 K 9772 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 4,820 K 15,580 K 9900 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 2,068 K 7,068 K 9888 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 3,172 K 10,536 K 8408 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 4,348 K 18,000 K 8624 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RtkNGUI64.exe 4,960 K 12,472 K 8228 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RtkAudioService64.exe 1,972 K 7,712 K 2108 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
Registry 2,512 K 17,444 K 96
procexp(1).exe 3,304 K 10,496 K 11728 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe 20,568 K 18,512 K 5656 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
OneDrive.exe 15,380 K 46,632 K 8524 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
OfficeHubTaskHost.exe Suspended 7,324 K 26,472 K 7548 Office Hub Task Host Microsoft Corporation (Verified) Microsoft Corporation
OfficeClickToRun.exe 0.02 32,500 K 45,896 K 3280 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation
MSASCuiL.exe 2,316 K 8,780 K 6948 Windows Defender notification icon Microsoft Corporation (Verified) Microsoft Windows
MicrosoftEdgeCP.exe Suspended 5,224 K 22,516 K 6904 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Corporation
MicrosoftEdgeCP.exe Suspended 5,996 K 25,016 K 6932 Microsoft Edge Content Process Microsoft Corporation (Verified) Microsoft Corporation
MicrosoftEdge.exe Suspended 26,000 K 48,192 K 11292 Microsoft Edge Microsoft Corporation (Verified) Microsoft Corporation
Microsoft.Photos.exe Suspended 27,392 K 49,460 K 11404 (No signature was present in the subject)
Memory Compression 240 K 76,952 K 1844
Lightshot.exe 19,460 K 28,444 K 8768 Lightshot Skillbrains (No signature was present in the subject) Skillbrains
jhi_service.exe 1,572 K 5,884 K 10964 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Embedded Subsystems and IP Blocks Group
IntuitUpdateService.exe 13,284 K 12,316 K 10736 Intuit Update Service Intuit Inc. (Verified) Intuit
igfxHK.exe 2,432 K 8,312 K 6728 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 3,660 K 11,832 K 6704 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxCUIService.exe 2,100 K 8,324 K 1924 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
iCloudPhotos.exe 15,988 K 31,636 K 8708 iCloud Photo Library Apple Inc. (Verified) Apple Inc.
iCloudDrive.exe 13,940 K 29,128 K 8616 iCloud Drive Apple Inc. (Verified) Apple Inc.
hpwuschd2.exe 1,568 K 5,892 K 8216 hpwuSchd Application Hewlett-Packard (Verified) Hewlett-Packard Company
HPWMISVC.exe 1,852 K 7,840 K 4048 HP WMI Service HP Inc. (Verified) HP Inc.
HPSupportSolutionsFrameworkService.exe 24,108 K 33,320 K 1136 HP Support Solutions Framework Service HP Inc. (Verified) HP Inc.
HPOrbitService.exe 3,856 K 14,324 K 4472 HP Orbit HP Inc. (Verified) HP Inc.
HPMSGSVC.exe 2,204 K 8,852 K 8724 HP Message Service HP Inc. (Verified) HP Inc.
HPJumpStartLaunch.exe 3,904 K 716 K 5448 (Verified) HP Inc.
HPJumpStartBridge.exe 12,216 K 26,040 K 9236 HP JumpStart Bridge HP Inc. (Verified) HP Inc.
HPCommRecovery.exe 8,844 K 17,928 K 8980 CommRecovery HP Inc. (No signature was present in the subject) HP Inc.
HPAudioSwitch.exe 30,448 K 44,076 K 3316 HPAudioSwitch HP Inc. (Verified) HP Inc.
fontdrvhost.exe 2,740 K 4,844 K 1016 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
fontdrvhost.exe 1,984 K 3,476 K 1020 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
esif_uf.exe 1,928 K 6,588 K 4000 Intel® Dynamic Platform and Thermal Framework Intel Corporation (Verified) Intel® Software
DropboxUpdate.exe 2,144 K 640 K 6024 Dropbox Update Dropbox, Inc. (Verified) Dropbox
dllhost.exe 3,460 K 9,492 K 11484 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe 2,288 K 7,848 K 7976 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
ctfmon.exe 0.12 4,520 K 13,612 K 3252 CTF Loader Microsoft Corporation (Verified) Microsoft Windows
conhost.exe 5,352 K 5,096 K 2772 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
browser_broker.exe 2,088 K 9,260 K 11860 Browser_Broker Microsoft Corporation (Verified) Microsoft Windows
AvastBrowserCrashHandler64.exe 1,992 K 484 K 7876 Avast Browser Update AVAST Software (Verified) AVAST Software s.r.o.
AvastBrowserCrashHandler.exe 2,060 K 524 K 7172 Avast Browser Update AVAST Software (Verified) AVAST Software s.r.o.
audiodg.exe 10,836 K 17,760 K 13676 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows
armsvc.exe 1,444 K 6,220 K 3932 Adobe Acrobat Update Service Adobe Systems Incorporated (Verified) Adobe Systems
APSDaemon.exe 5,200 K 15,672 K 9088 Apple Push Apple Inc. (Verified) Apple Inc.
ApplicationFrameHost.exe 16,784 K 34,272 K 11744 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows
Malware Expert
Process Explorer looks really good ( tho I think there is a bug in the program. System Idle + ProcExp when added together are more than 100%).
"Interrupts" which is a critical value is now down to less than 1.00 so the new drivers really helped.
How is it running now?
I went to
https://support.hp.c...291?sku=2DV78UA
and looked at the BIOS. They have a much newer version. Also under
Driver-Chipset are several that might be useful:
Intel Chipset Installation Utility and Driver - Kaby Lake / Skylake / Braswell / Apollo Lake (Windows 10 v1803) Jun 18, 2018
Intel Dynamic Platform and Thermal Framework Client Driver - Kaby Lake / Apollo Lake (Windows 10 v1803)
8.3.10207.5567 Rev.A 7.2 MB Jun 18, 2018
Under Drivers - Storage:
Intel Rapid Storage Technology Driver - Kaby Lake (Windows 10 v1803)
16.0.9.1101 Rev.A 17.6 MB Jun 18, 2018
or
Intel Rapid Storage Technology Driver - Skylake (Windows 10 v1803)
15.9.1.1018 Rev.A 17.8 MB Jun 18, 2018
Don't know why they don't show just one since they should know if you have Skylake or Kaby Lake architecture. Expect the one which does not apply will not install if you try it.
Since things are looking pretty good you might not want to do anything.
Does Latency Monitor still look good?
Member
I've updated the BIOS and tried to update the chipset through both the HP support part of their website where the BIOS update was located and the HP Support Assistant on the laptop itself but it appears to be failing per the prompts I am getting.
I'm not having any luck determining which storage driver to use either, The HP Support assistant update isn't trying to update the Storage driver either.
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for 0:00:29 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: LAPTOP-VCBMR6EO
OS version: Windows 10 , 10.0, build: 17134 (x64)
Hardware: HP Laptop 15-bs0xx, HP, 832C
CPU: GenuineIntel Intel® Pentium® CPU N3710 @ 1.60GHz
Logical processors: 4
Processor groups: 1
RAM: 4001 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 160 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 383.371777
Average measured interrupt to process latency (µs): 15.138895
Highest measured interrupt to DPC latency (µs): 315.529693
Average measured interrupt to DPC latency (µs): 3.646011
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 52.73750
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total ISR routine time (%): 0.002462
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0.002462
ISR count (execution time <250 µs): 463
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 437.68750
Driver with highest DPC routine execution time: CLASSPNP.SYS - SCSI Class System Dll, Microsoft Corporation
Highest reported total DPC routine time (%): 0.030346
Driver with highest DPC total execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
Total time spent in DPCs (%) 0.138594
DPC count (execution time <250 µs): 11301
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 10
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: compattelrunner.exe
Total number of hard pagefaults 200
Hard pagefault count of hardest hit process: 139
Number of processes hit: 7
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PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 0.584930
CPU 0 ISR highest execution time (µs): 52.73750
CPU 0 ISR total execution time (s): 0.002122
CPU 0 ISR count: 296
CPU 0 DPC highest execution time (µs): 387.2250
CPU 0 DPC total execution time (s): 0.112579
CPU 0 DPC count: 9391
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CPU 1 Interrupt cycle time (s): 0.380952
CPU 1 ISR highest execution time (µs): 9.86250
CPU 1 ISR total execution time (s): 0.000179
CPU 1 ISR count: 40
CPU 1 DPC highest execution time (µs): 437.68750
CPU 1 DPC total execution time (s): 0.022718
CPU 1 DPC count: 969
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 0.257519
CPU 2 ISR highest execution time (µs): 10.51250
CPU 2 ISR total execution time (s): 0.000381
CPU 2 ISR count: 78
CPU 2 DPC highest execution time (µs): 223.16250
CPU 2 DPC total execution time (s): 0.014032
CPU 2 DPC count: 493
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 0.234370
CPU 3 ISR highest execution time (µs): 8.9750
CPU 3 ISR total execution time (s): 0.000204
CPU 3 ISR count: 49
CPU 3 DPC highest execution time (µs): 424.51250
CPU 3 DPC total execution time (s): 0.013168
CPU 3 DPC count: 458
_________________________________________________________________________________________________________
Malware Expert
It's possible that the drivers other than the BIOS have already been updated via Windows Update. (Looking at the Speccy log it appears that you have Braswell 14nm Technology so probably neither of the 2 storage drivers would be appropriate. I don't see it installed in your install list so it's probably just using the Win 10 driver anyway.) As it appears to be running OK now per Process Explorer and Latency Monitor I wouldn't worry about it. You do have some hard pagefaults but with only 4 GB of RAM there's probably nothing we can do about that.
On second thought you might get some improvement by turning off some of the Windows telemetry. Go to:
https://github.com/1...cking/releases/
Download: dwt-x.x-cp27-win_x86.zip
Follow the Instructions. Once the program is running click on
Services (make sure the Disable button is selected under Service Method)
Telemetry
then hit Go!
Just to be sure you can also search for
task scheduler
hit Enter
Click on Task Scheduler Library
Click on Microsoft
Click on Windows
Click on Customer Experience Improvement Program
In the pane to the right, right click on each of the three tasks and Disable.
Reboot
Run Latency Monitor again.
Member
Only 2 telemetry items to disable.
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for 0:00:23 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: LAPTOP-VCBMR6EO
OS version: Windows 10 , 10.0, build: 17134 (x64)
Hardware: HP Laptop 15-bs0xx, HP, 832C
CPU: GenuineIntel Intel® Pentium® CPU N3710 @ 1.60GHz
Logical processors: 4
Processor groups: 1
RAM: 4001 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 160 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 377.613775
Average measured interrupt to process latency (µs): 27.448075
Highest measured interrupt to DPC latency (µs): 327.051931
Average measured interrupt to DPC latency (µs): 6.511392
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 27.10
Driver with highest ISR routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total ISR routine time (%): 0.000584
Driver with highest ISR total time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in ISRs (%) 0.000584
ISR count (execution time <250 µs): 70
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 438.41250
Driver with highest DPC routine execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
Highest reported total DPC routine time (%): 0.041921
Driver with highest DPC total execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
Total time spent in DPCs (%) 0.132967
DPC count (execution time <250 µs): 7201
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 81
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: latmon.exe
Total number of hard pagefaults 1
Hard pagefault count of hardest hit process: 1
Number of processes hit: 1
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 0.596029
CPU 0 ISR highest execution time (µs): 27.10
CPU 0 ISR total execution time (s): 0.000402
CPU 0 ISR count: 44
CPU 0 DPC highest execution time (µs): 438.41250
CPU 0 DPC total execution time (s): 0.113238
CPU 0 DPC count: 6923
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 0.265408
CPU 1 ISR highest execution time (µs): 6.78750
CPU 1 ISR total execution time (s): 0.000013
CPU 1 ISR count: 3
CPU 1 DPC highest execution time (µs): 67.46250
CPU 1 DPC total execution time (s): 0.000469
CPU 1 DPC count: 25
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 0.248727
CPU 2 ISR highest execution time (µs): 9.1750
CPU 2 ISR total execution time (s): 0.000082
CPU 2 ISR count: 13
CPU 2 DPC highest execution time (µs): 266.6750
CPU 2 DPC total execution time (s): 0.008922
CPU 2 DPC count: 292
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 0.270817
CPU 3 ISR highest execution time (µs): 8.40
CPU 3 ISR total execution time (s): 0.000046
CPU 3 ISR count: 10
CPU 3 DPC highest execution time (µs): 101.36250
CPU 3 DPC total execution time (s): 0.000945
CPU 3 DPC count: 42
_________________________________________________________________________________________________________
Malware Expert
Looks good. The only page faults now are from Latency Monitor. Does it seem to be running fairly quickly now or does it still have problems?
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