[BobScott49]

I have done that but the result I get when clicking on Properties Details is

 

    

[Advertisements]

Click on the little down arrow to the right of Device Description and a drop down menu will appear.  Select Hardware Ids.  Then you should see some new info.

 

Mine says:

UEFI\RES_{7039436b-6acf-433b-86a1-368ec2ef7e1f}&REV_C
UEFI\RES_{7039436b-6acf-433b-86a1-368ec2ef7e1f}

 

[RKinner]

Click on the little down arrow to the right of Device Description and a drop down menu will appear.  Select Hardware Ids.  Then you should see some new info.

 

Mine says:

UEFI\RES_{7039436b-6acf-433b-86a1-368ec2ef7e1f}&REV_C
UEFI\RES_{7039436b-6acf-433b-86a1-368ec2ef7e1f}

 

[BobScott49]

I should have seen that

 

UEFI\RES_{ce07a014-23aa-4ae5-a7ad-021849fec1bb}&REV_F110000

 

[RKinner]

I have the same driver on my travel laptop but with a newer rev.

 

Looking at the HP driver support page

https://support.hp.c.../model/22757794

the only one that has anything to do with UEFI is

HP PC Hardware Diagnostics UEFI     7.4.0.0 Rev.A    41.1 MB    Sep 4, 2019

Look under Diagnostic(3)

 

See if that fixes the flagged Firmware entry.

 

Also

 

go into regedit.exe

navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GuardWareProxy

Right click and Export to your desktop, call it GWP.  Then close the registry editor and right click on GWP.reg and Edit.  This should open it in notepad.  Edit, Select All, Edit Copy now go to a reply and Ctrl + v to paste it.

[BobScott49]

 installed the update but still getting the same

 

UEFI\RES_{ce07a014-23aa-4ae5-a7ad-021849fec1bb}&REV_F110000

 

 

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GuardWareProxy]
"DisplayName"="GuardWareProxy"
"WOW64"=dword:0000014c
"Description"="GuardWareProxy's Redirector service"
"FailureActions"=hex:e0,a5,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
  00,01,00,00,00,c8,00,00,00,00,00,00,00,c8,00,00,00,00,00,00,00,c8,00,00,00
"DelayedAutoStart"=dword:00000000
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
  6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,20,00,28,00,78,00,38,00,36,00,29,\
  00,5c,00,47,00,75,00,61,00,72,00,64,00,77,00,61,00,72,00,65,00,5c,00,49,00,\
  6e,00,74,00,65,00,67,00,72,00,69,00,74,00,79,00,20,00,4d,00,61,00,6e,00,61,\
  00,67,00,65,00,6d,00,65,00,6e,00,74,00,5c,00,47,00,57,00,50,00,72,00,6f,00,\
  78,00,79,00,2e,00,65,00,78,00,65,00,22,00,00,00
"DependOnService"=hex(7):52,00,50,00,43,00,53,00,53,00,00,00,00,00
"ObjectName"="LocalSystem"
"AutorunsDisabled"=dword:00000002


 

 

 

 

[RKinner]

Try right clicking on the yellow flagged device.  Then Update.  See if windows can find an update for you.

 

Can you search for

services.msc

then hit Enter

Now find

GuardWareProxy

and right click and select Properties.  Then go to the Recovery tab and make a screen shot.

[BobScott49]

I tried that and it said I was using the most up to date driver

Attached Thumbnails

• 

[RKinner]

Can you search for

services.msc

then hit Enter

Now find

GuardWareProxy

and right click and select Properties.  Then change the Startup Type: to Automatic ( Delayed Start) then Apply?  Does it accept the change?  (you may need to check the driver in Autoruns and MSCONFIG first.)

 

 

 

Go back into Device Manager and right click on the yellow tagged HP Firmware then Properties then the Details.  Change Property to Inf Name.  Report the file name.  Mine is c_firmware.inf  what is yours?

 

Then go to regedit again and navigate to

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UEFI

 

 

Right click and Export to your desktop call it UEFI.

 

Close regedit and then right click on UEFI.reg on your desktop and Edit then Edit, Select All then Edit Copy then move to a reply and Paste.

[BobScott49]

GuardwareProxy accepted the change in Services

 

In Device Manager the filename on the firmware is oem8.inf

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UEFI]
"ImagePath"=hex(2):5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
  74,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,44,00,72,\
  00,69,00,76,00,65,00,72,00,53,00,74,00,6f,00,72,00,65,00,5c,00,46,00,69,00,\
  6c,00,65,00,52,00,65,00,70,00,6f,00,73,00,69,00,74,00,6f,00,72,00,79,00,5c,\
  00,75,00,65,00,66,00,69,00,2e,00,69,00,6e,00,66,00,5f,00,61,00,6d,00,64,00,\
  36,00,34,00,5f,00,34,00,66,00,63,00,61,00,66,00,30,00,66,00,63,00,36,00,65,\
  00,61,00,66,00,37,00,35,00,33,00,33,00,5c,00,55,00,45,00,46,00,49,00,2e,00,\
  73,00,79,00,73,00,00,00
"Type"=dword:00000001
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"DisplayName"="@uefi.inf,%UEFI.SvcDesc%;Microsoft UEFI Driver"
"Owners"=hex(7):75,00,65,00,66,00,69,00,2e,00,69,00,6e,00,66,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UEFI\Enum]
"0"="ACPI_HAL\\UEFI\\0"
"Count"=dword:00000001
"NextInstance"=dword:00000001


 

[RKinner]

Now Export:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\UEFI

 

Also look in C:\Windows\INF

Do you have a file c_firmware.inf  ?

Can you double click on it and when it opens in notepad, Edit, Select All, Edit, Copy then Ctrl +v to a Reply?

 

May be hidden.  To unhide:

http://www.howtogeek...-windows-vista/

Go back into Autoruns and check anything we unchecked.  There were several items where Autoruns said there was no file.  These can be unchecked.

Also go into msconfig and check anything we unchecked.  Reboot and wait about 5 minutes then run Process Explorer and let's see what the log looks like now.

 

Also run VEW for System and Application

 

Did your new RAM come in yet?

[BobScott49]

RAM installed

 

I'm probably being stupid again, but what is VEW?

 

 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\UEFI]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\UEFI\RES_{ce07a014-23aa-4ae5-a7ad-021849fec1bb}]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\UEFI\RES_{ce07a014-23aa-4ae5-a7ad-021849fec1bb}\0]
"Capabilities"=dword:00000070
"ConfigFlags"=dword:00000000
"ContainerID"="{00000000-0000-0000-ffff-ffffffffffff}"
"HardwareID"=hex(7):55,00,45,00,46,00,49,00,5c,00,52,00,45,00,53,00,5f,00,7b,\
  00,63,00,65,00,30,00,37,00,61,00,30,00,31,00,34,00,2d,00,32,00,33,00,61,00,\
  61,00,2d,00,34,00,61,00,65,00,35,00,2d,00,61,00,37,00,61,00,64,00,2d,00,30,\
  00,32,00,31,00,38,00,34,00,39,00,66,00,65,00,63,00,31,00,62,00,62,00,7d,00,\
  26,00,52,00,45,00,56,00,5f,00,46,00,31,00,31,00,30,00,30,00,30,00,30,00,00,\
  00,55,00,45,00,46,00,49,00,5c,00,52,00,45,00,53,00,5f,00,7b,00,63,00,65,00,\
  30,00,37,00,61,00,30,00,31,00,34,00,2d,00,32,00,33,00,61,00,61,00,2d,00,34,\
  00,61,00,65,00,35,00,2d,00,61,00,37,00,61,00,64,00,2d,00,30,00,32,00,31,00,\
  38,00,34,00,39,00,66,00,65,00,63,00,31,00,62,00,62,00,7d,00,00,00,00,00
"CompatibleIDs"=hex(7):55,00,45,00,46,00,49,00,5c,00,43,00,43,00,5f,00,30,00,\
  30,00,30,00,31,00,30,00,30,00,30,00,31,00,00,00,47,00,65,00,6e,00,46,00,69,\
  00,72,00,6d,00,77,00,61,00,72,00,65,00,52,00,65,00,73,00,6f,00,75,00,72,00,\
  63,00,65,00,00,00,00,00
"ClassGUID"="{f2e7dd72-6468-4e36-b6f1-6488f42c1b52}"
"DeviceDesc"="@oem8.inf,%firmwaredesc%;System Firmware"
"Driver"="{f2e7dd72-6468-4e36-b6f1-6488f42c1b52}\\0000"
"Mfg"="@oem8.inf,%mfgname%;HP Inc."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\UEFI\RES_{ce07a014-23aa-4ae5-a7ad-021849fec1bb}\0\Device Parameters]
"FirmwareVersion"=dword:0f210000
"FirmwareId"="{CE07A014-23AA-4ae5-A7AD-021849FEC1BB}"
"FirmwareFilename"="InsydeSystemFirmware.bin"
"FirmwareStatus"=dword:c0000058


 

 

 

 

 

[Version]
Signature = "$WINDOWS NT$"
Class     = Firmware
ClassGuid = {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}
Provider  = %MSFT%
DriverVer = 06/21/2006,10.0.18362.1

[ClassInstall32]
AddReg = ClassInstall_AddReg
AddReg = FirmwareInstall_AddReg

[ClassInstall_AddReg]
HKR,,,,"%ClassDesc%"
HKR,,NoInstallClass,,1
HKR,,IconPath,%REG_MULTI_SZ%,"%%SystemRoot%%\System32\setupapi.dll,-159"
HKR,,"Default Service",,""
HKR,,BootCritical,,1

[FirmwareInstall_AddReg]
HKR,,FirmwareMaxRetryCount,%REG_DWORD%,2

[ControlFlags]
ExcludeFromSelect = *

[Manufacturer]
%MSFT% = Microsoft,NTamd64

[Microsoft.NTamd64]
%FirmwareResourceDesc% = FirmwareResource,,GenFirmwareResource
%SystemFirmwareDesc%   = FirmwareResource,,UEFI\CC_00010001,GenSystemFirmware
%DeviceFirmwareDesc%   = FirmwareResource,,UEFI\CC_00010002,GenDeviceFirmware
%FirmwareDriverDesc%   = FirmwareResource,,UEFI\CC_00010003

[FirmwareResource.NT]
; Nothing

[FirmwareResource.NT.Hw]
AddReg = FirmwareResource_AddReg

[FirmwareResource_AddReg]
HKR,,FirmwareVersion,%REG_DWORD%,0

[Strings]
; localizable strings
MSFT                 = "Microsoft"
ClassDesc            = "Firmware"
FirmwareResourceDesc = "Firmware Resource"
SystemFirmwareDesc   = "System Firmware"
DeviceFirmwareDesc   = "Device Firmware"
FirmwareDriverDesc   = "Firmware Driver"

; non-localizable strings
REG_MULTI_SZ = 0x00010000
REG_DWORD    = 0x00010001

 

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
WmiPrvSE.exe    30.73    6,492 K    14,584 K    6100    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
System Idle Process    20.57    60 K    8 K    0            
SDXHelper.exe    13.88    4,944 K    16,072 K    8232    Microsoft Office SDX Helper    Microsoft Corporation    (Verified) Microsoft Corporation
procexp64.exe    11.93    35,268 K    69,152 K    5852    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
SDXHelper.exe    6.85    6,380 K    21,200 K    9656    Microsoft Office SDX Helper    Microsoft Corporation    (Verified) Microsoft Corporation
System    4.08    228 K    14,004 K    4            
csrss.exe    1.53    3,424 K    5,524 K    428    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
aswidsagent.exe    1.35    24,720 K    38,100 K    5440    Avast Behavior Shield    AVAST Software    (Verified) AVAST Software s.r.o.
AvastSvc.exe    1.28    118,840 K    40,432 K    3308    Avast Antivirus  Service    AVAST Software    (Verified) AVAST Software s.r.o.
Interrupts    1.24    0 K    0 K    n/a    Hardware Interrupts and DPCs        
dwm.exe    1.01    97,176 K    68,320 K    11944    Desktop Window Manager    Microsoft Corporation    (Verified) Microsoft Windows
GWW.exe    0.84    47,496 K    47,912 K    10584    e-Safe Compliance Client Application    Guardware Ltd.    (Verified) Guardware Ltd.
svchost.exe    0.59    13,268 K    30,852 K    60    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
express.exe    0.58    47,040 K    89,616 K    11652    Garmin Express    Garmin Ltd. or its subsidiaries    (Verified) Garmin International, Inc.
OfficeClickToRun.exe    0.55    27,880 K    50,900 K    4392    Microsoft Office Click-to-Run (SxS)    Microsoft Corporation    (Verified) Microsoft Corporation
lsass.exe    0.34    8,360 K    22,216 K    788    Local Security Authority Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.32    8,720 K    16,420 K    544    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.32    3,924 K    9,904 K    2496    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
explorer.exe    0.29    61,956 K    133,504 K    10844    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
AvastUI.exe    0.26    26,104 K    43,268 K    512    Avast Antivirus     AVAST Software    (Verified) AVAST Software s.r.o.
svchost.exe    0.24    14,572 K    26,736 K    3800    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.22    2,496 K    7,992 K    3108    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
amddvr.exe    0.17    171,776 K    10,088 K    10052    AMD ReLive: Host Application    Advanced Micro Devices, Inc.    (Verified) Advanced Micro Devices, Inc.
ctfmon.exe    0.15    4,564 K    15,672 K    5564    CTF Loader    Microsoft Corporation    (Verified) Microsoft Windows
EOS Utility.exe    0.09    28,008 K    32,364 K    11468    EOS Utility    Canon INC.    (Verified) Canon Inc.
services.exe    0.08    5,976 K    10,520 K    772    Services and Controller app    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.07    5,292 K    9,368 K    1880    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
AGMService.exe    0.06    3,952 K    13,496 K    4216    Adobe Genuine Software Service    Adobe Systems, Incorporated    (Verified) Adobe Inc.
csrss.exe    0.06    2,500 K    6,264 K    608    Client Server Runtime Process    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SearchIndexer.exe    0.06    29,800 K    33,876 K    6424    Microsoft Windows Search Indexer    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    0.05    1,400 K    5,456 K    4152    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    0.04    2,520 K    7,752 K    2024    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
taskhostw.exe    0.04    6,304 K    15,224 K    4388    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
atieclxx.exe    0.03    2,608 K    10,508 K    5628    AMD External Events Client Module    AMD    (Verified) Advanced Micro Devices, Inc.
svchost.exe    0.02    1,400 K    5,864 K    2668    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
psi_tray.exe    0.02    1,476 K    6,888 K    5900    Secunia PSI Tray    Secunia    (Verified) Secunia
EOSUPNPSV.exe    0.02    3,876 K    10,228 K    7792    Canon EOS UPNP Detector    CANON INC.    (Verified) Canon Inc.
AGSService.exe    0.01    3,408 K    14,108 K    4116    Adobe Genuine Software Integrity Service    Adobe Systems, Incorporated    (Verified) Adobe Inc.
GWClient.exe    0.01    6,308 K    18,700 K    3816    e-Safe Compliance Client Service    Guardware Ltd    (Verified) Guardware Ltd.
firefox.exe    0.01    182,004 K    271,576 K    5788    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
svchost.exe    < 0.01    6,268 K    17,268 K    4184    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SynTPEnh.exe    < 0.01    8,192 K    20,932 K    584    Synaptics TouchPad 64-bit Enhancements    Synaptics Incorporated    (Verified) Synaptics Incorporated
HPMSGSVC.exe    < 0.01    3,372 K    12,380 K    11148    HP Message Service    HP Inc.    (Verified) HP Inc.
HPWMISVC.exe    < 0.01    3,172 K    11,544 K    3940    HP WMI Service    HP Inc.    (Verified) HP Inc.
Memory Compression    < 0.01    216 K    66,488 K    2736            
svchost.exe    < 0.01    3,308 K    8,360 K    2428    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe    < 0.01    3,104 K    14,744 K    3240    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
RadeonSettings.exe    < 0.01    160,816 K    38,268 K    11460    Radeon Settings: Host Application    Advanced Micro Devices, Inc.    (Verified) Advanced Micro Devices, Inc.
RuntimeBroker.exe    < 0.01    1,664 K    6,928 K    10780    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RAVBg64.exe    < 0.01    6,508 K    15,968 K    10928    HD Audio Background Process    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp.
firefox.exe    < 0.01    70,504 K    111,324 K    9872    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
svchost.exe    < 0.01    3,756 K    13,092 K    4472    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
YourPhone.exe    Suspended    13,896 K    35,380 K    5816            (No signature was present in the subject)
wsc_proxy.exe        2,444 K    9,568 K    2620    Avast Antivirus  remediation exe    AVAST Software    (Verified) AVAST Software s.r.o.
WmiPrvSE.exe        3,032 K    9,616 K    9628    WMI Provider Host    Microsoft Corporation    (Verified) Microsoft Windows
wlanext.exe        2,164 K    8,312 K    6996    Windows Wireless LAN 802.11 Extensibility Framework    Microsoft Corporation    (Verified) Microsoft Windows
winlogon.exe        2,916 K    12,356 K    12108    Windows Log-on Application    Microsoft Corporation    (Verified) Microsoft Windows
wininit.exe        1,612 K    7,236 K    708    Windows Start-Up Application    Microsoft Corporation    (Verified) Microsoft Windows Publisher
WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe        15,348 K    44,072 K    7748    WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe    Microsoft Corporation    (Verified) Microsoft Windows
vidnotifier.exe        5,764 K    21,204 K    7160    Video Notifier    Digital Wave Ltd    (Verified) Digital Wave Ltd
unsecapp.exe        1,436 K    6,592 K    6988    Sink to receive asynchronous callbacks for WMI client application    Microsoft Corporation    (Verified) Microsoft Windows
unsecapp.exe        1,588 K    7,016 K    7208    Sink to receive asynchronous callbacks for WMI client application    Microsoft Corporation    (Verified) Microsoft Windows
SynTPHelper.exe        2,356 K    6,704 K    8628    Synaptics Pointing Device Helper    Synaptics Incorporated    (Verified) Synaptics Incorporated
SynTPEnhService.exe        3,476 K    10,148 K    2212    64-bit Synaptics Pointing Enhance Service    Synaptics Incorporated    (Verified) Synaptics Incorporated
svchost.exe        2,052 K    8,052 K    3660    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        46,856 K    51,672 K    2644    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,544 K    7,892 K    7420    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,752 K    8,624 K    612    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        17,124 K    20,280 K    1496    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,364 K    23,968 K    6692    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,552 K    13,820 K    1928    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,136 K    22,128 K    6372    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,592 K    16,400 K    7504    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,732 K    15,668 K    1292    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        10,940 K    20,108 K    3596    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,120 K    19,748 K    1096    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,100 K    10,164 K    1404    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,072 K    12,828 K    2200    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        22,608 K    30,772 K    3760    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,132 K    7,212 K    3916    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,988 K    13,904 K    2964    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,560 K    6,012 K    1420    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,164 K    7,720 K    2632    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,636 K    10,584 K    7580    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,096 K    13,660 K    3744    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,288 K    14,176 K    4816    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,772 K    7,212 K    12164    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,920 K    7,300 K    6276    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,160 K    11,684 K    1524    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,304 K    19,504 K    3176    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,968 K    21,224 K    4076    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,028 K    6,836 K    2900    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        5,648 K    25,700 K    8208    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,236 K    10,072 K    2908    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,940 K    13,592 K    2248    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,812 K    10,840 K    1276    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,536 K    8,688 K    468    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,672 K    10,228 K    7576    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        7,080 K    30,180 K    2264    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,184 K    8,308 K    11436    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,052 K    10,348 K    2004    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        8,684 K    26,524 K    6900    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,212 K    9,924 K    1940    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,996 K    11,072 K    1444    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        4,176 K    17,724 K    9852    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,532 K    5,760 K    5168    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,928 K    12,184 K    1316    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,332 K    8,736 K    4444    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,016 K    7,660 K    2356    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,824 K    9,024 K    5404    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,904 K    9,044 K    6464    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,992 K    8,368 K    1428    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,012 K    7,852 K    2800    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        6,436 K    23,544 K    7292    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,888 K    8,040 K    3808    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,040 K    11,800 K    10068    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,092 K    8,188 K    3972    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,572 K    6,576 K    2156    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,140 K    8,484 K    2756    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,124 K    12,084 K    5500    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,716 K    6,976 K    4040    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,252 K    8,368 K    9052    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,860 K    7,828 K    1120    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,092 K    8,264 K    3708    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,288 K    8,888 K    1452    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,072 K    12,240 K    1436    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,140 K    9,436 K    1984    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,020 K    6,980 K    11268    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,640 K    6,648 K    3524    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,564 K    7,152 K    1892    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        1,368 K    5,640 K    4012    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        972 K    3,892 K    964    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
StartMenuExperienceHost.exe        34,660 K    78,216 K    7412            (Verified) Microsoft Windows
spoolsv.exe        6,136 K    16,616 K    3560    Spooler SubSystem App    Microsoft Corporation    (Verified) Microsoft Windows
smss.exe        1,156 K    1,152 K    412    Windows Session Manager    Microsoft Corporation    (Verified) Microsoft Windows Publisher
smartscreen.exe        8,552 K    23,428 K    10652    Windows Defender SmartScreen    Microsoft Corporation    (Verified) Microsoft Windows
sihost.exe        6,952 K    28,312 K    11556    Shell Infrastructure Host    Microsoft Corporation    (Verified) Microsoft Windows
ShellExperienceHost.exe    Suspended    13,228 K    52,204 K    10672    Windows Shell Experience Host    Microsoft Corporation    (Verified) Microsoft Windows
SgrmBroker.exe        3,196 K    6,244 K    8732    System Guard Runtime Monitor Broker Service    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SettingSyncHost.exe        2,776 K    5,204 K    10176    Host Process for Setting Synchronization    Microsoft Corporation    (Verified) Microsoft Windows
SecurityHealthService.exe        3,788 K    14,728 K    2992    Windows Security Health Service    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SearchUI.exe    Suspended    97,244 K    166,460 K    10224    Search and Cortana application    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        5,684 K    18,728 K    9620    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        13,428 K    39,608 K    3492    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        2,680 K    12,832 K    9980    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        6,456 K    24,324 K    8640    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        4,596 K    26,660 K    980    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RtlS5Wake.exe        4,548 K    14,176 K    9048    Realtek WOWL Utility    Realtek    (Verified) Realtek Semiconductor Corp.
RtkNGUI64.exe        4,780 K    15,032 K    972    Realtek HD Audio Manager    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp.
RtkBtManServ.exe        1,728 K    7,520 K    3124    Realtek Bluetooth BTDevManager Service Application    Realtek Semiconductor Corp.    (Verified) Microsoft Windows Hardware Compatibility Publisher
RtkAudioService64.exe        1,932 K    8,228 K    3028    Realtek Audio Service    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp.
RemindersServer.exe    Suspended    7,628 K    21,468 K    8528    Reminders WinRT OOP Server    Microsoft Corporation    (Verified) Microsoft Windows
Registry        11,920 K    32,904 K    88            
procexp.exe        5,400 K    11,188 K    9080    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
nlssrv32.exe        2,108 K    8,124 K    3904    This service enables products that use the Nalpeiron Licensing System     Nalpeiron Ltd.    (Certificate expired) Nalpeiron Ltd.
mDNSResponder.exe        2,048 K    6,824 K    3732    Bonjour Service    Apple Inc.    (Verified) Apple Inc.
ijplmsvc.exe        1,688 K    7,636 K    588    Inkjet Printer/Scanner/Fax Extended Survey Program Service        (Verified) Canon Inc.
HxTsr.exe    Suspended    11,120 K    43,940 K    11028    Microsoft Outlook Communications    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
HxOutlook.exe    Suspended    83,500 K    132,600 K    10144    Microsoft Outlook    Microsoft Corporation    (No signature was present in the subject) Microsoft Corporation
fontdrvhost.exe        1,568 K    3,436 K    956    Usermode Font Driver Host    Microsoft Corporation    (Verified) Microsoft Windows
fontdrvhost.exe        5,216 K    12,292 K    8516    Usermode Font Driver Host    Microsoft Corporation    (Verified) Microsoft Windows
firefox.exe        131,004 K    169,312 K    11988    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe        39,924 K    50,008 K    9296    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe        38,844 K    48,268 K    10024    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
dllhost.exe        3,920 K    11,128 K    6292    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
dllhost.exe        3,620 K    11,464 K    1576    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
dllhost.exe        2,140 K    12,200 K    7692    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
dllhost.exe        1,636 K    6,908 K    8000    COM Surrogate    Microsoft Corporation    (Verified) Microsoft Windows
conhost.exe        6,636 K    11,056 K    10180    Console Window Host    Microsoft Corporation    (Verified) Microsoft Windows
conhost.exe        6,436 K    10,608 K    7016    Console Window Host    Microsoft Corporation    (Verified) Microsoft Windows
CastSrv.exe        4,068 K    3,616 K    5656    Casting protocol connection listener    Microsoft Corporation    (Verified) Microsoft Windows
BTDevMgr.exe        1,704 K    7,484 K    3880    Realtek Bluetooth BTDevManager Service Application    Realtek Semiconductor Corp.    (Verified) Microsoft Windows Hardware Compatibility Publisher
audiodg.exe        11,848 K    21,852 K    11576    Windows Audio Device Graph Isolation     Microsoft Corporation    (Verified) Microsoft Windows
atiesrxx.exe        1,400 K    6,136 K    2296    AMD External Events Service Module    AMD    (Verified) Advanced Micro Devices, Inc.
armsvc.exe        1,412 K    6,864 K    4048    Adobe Acrobat Update Service    Adobe Systems    (Verified) Adobe Inc.
ApplicationFrameHost.exe        10,468 K    30,668 K    5672    Application Frame Host    Microsoft Corporation    (Verified) Microsoft Windows
app_updater.exe        6,800 K    12,940 K    3964    Digital Wave Update Service    Digital Wave Ltd    (Verified) Digital Wave Ltd
amdow.exe        2,268 K    7,908 K    9352    AMD ReLive: Desktop Overlay    Advanced Micro Devices, Inc.    (Verified) Advanced Micro Devices, Inc.


 

 

[RKinner]

Can I see oem8.inf, the same way you posted c_firmware.inf?  Should be in C:\Windows\INF

 

Also go to Device Manager and rightclick on the yellow tagged entry and Uninstall then reboot.  Does it come back?

 

Does it seem to boot faster with the extra RAM?

 

Have we rechecked everything for the Guardware?

 

Process Explorer is showing that Office is getting an update.  That's these two:

 

SDXHelper.exe    13.88    4,944 K    16,072 K    8232    Microsoft Office SDX Helper    Microsoft Corporation    (Verified) Microsoft Corporation
SDXHelper.exe    6.85    6,380 K    21,200 K    9656    Microsoft Office SDX Helper    Microsoft Corporation    (Verified) Microsoft Corporation

 

As you can see they take up over 20% of the CPU.  Hopefully the update will finish soon and they will go away.

 

WMI is still looking ugly.  Let's run Rogue Killer to make sure there is no infection in WMI:

 

Rogue Killer

http://www.adlice.co...iller/#download

Portable 64 bits

Download and Save.



Right click on the downloaded file (RogueKillerX64.exe or RogueKiller.exe)  and Run As admin

Start Scan
Start Scan

Will take about 20 minutes to complete.

Open Report
Export TXT (save it to your desktop as rk) Save

Do not let Rogue Killer remove anything until you hear from me.  Leave Rogue Killer up (but minimized) so you won't have to rescan.

Open rk.txt and copy and paste it to your next Reply.

 

 

 

VEW:

 

1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.  (Each time you run VEW it overwrites the log so copy the first one to a Reply or rename it before running it a second time.)

 

[BobScott49]

After uninstalling the yellow tagged item and rebooting, it came back

 

Everything is rechecked for Guardware

 

I don't see any appreciable difference with the extra RAM.  If anything it feels a bit slower rebooting but that may be my imagination.

 

 

[Version]
Signature   = "$WINDOWS NT$"
Provider    = %Provider%
Class       = Firmware
ClassGuid   = {f2e7dd72-6468-4e36-b6f1-6488f42c1b52}
DriverVer   = 08/30/2019,15.21.0.0
CatalogFile = delta.cat
PnpLockdown = 1

[Manufacturer]
%MfgName% = Firmware,NTx86,NTamd64,NTarm

[Firmware.NTx86]
%FirmwareDesc% = Firmware_Install,UEFI\RES_{%RES_GUID%}

[Firmware.NTamd64]
%FirmwareDesc% = Firmware_Install,UEFI\RES_{%RES_GUID%}

[Firmware.NTarm]
%FirmwareDesc% = Firmware_Install,UEFI\RES_{%RES_GUID%}

[Firmware_Install.NT]
CopyFiles = Firmware_CopyFiles

[Firmware_CopyFiles]
InsydeSystemFirmware.bin


[Firmware_Install.NT.Hw]
AddReg = Firmware_AddReg

[Firmware_AddReg]
HKR,,FirmwareId,,"{"%RES_GUID%"}"
HKR,,FirmwareVersion,%REG_DWORD%,%BIOS_VER%
HKR,,FirmwareFilename,,InsydeSystemFirmware.bin

[SourceDisksNames]
1 = %DiskName%

[SourceDisksFiles]
InsydeSystemFirmware.bin = 1

[DestinationDirs]
DefaultDestDir = %DIRID_WINDOWS%,Firmware ; %SystemRoot%\Firmware

[Strings]
; localizable
Provider     = "HP Inc."
MfgName      = "HP Inc."
FirmwareDesc = "System Firmware"
DiskName     = "Firmware Update"

; non-localizable
DIRID_WINDOWS = 10
REG_DWORD     = 0x00010001
RES_GUID      = CE07A014-23AA-4ae5-A7AD-021849FEC1BB
BIOS_VER      = 0x0F210000

 

 

 

 

RogueKiller Anti-Malware V14.0.4.0 (x64) [Jan  6 2020] (Free) by Adlice Software
mail : https://adlice.com/contact/
Website : https://adlice.com/d...ad/roguekiller/
Operating System : Windows 10 (10.0.18362) 64 bits
Started in : Normal mode
User : Bob Scott [Administrator]
Started from : C:\Users\Bob Scott\Downloads\RogueKiller_portable64.exe
Signatures : 20200106_122727, Driver : Loaded
Mode : Standard Scan, Scan -- Date : 2020/01/06 21:23:35 (Duration : 01:48:34)

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Processes ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Process Modules ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Services ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Tasks ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤
[Suspicious.Path (Potentially Malicious)] \{4883A0DE-9902-705E-B636-6DDF05F40033}\gorika -- C:\Users\BOBSCO~1\AppData\Local\4883A0~1\gorika.exe [/Kesasilar] -> Found

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Registry ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ WMI ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Hosts File ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Files ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤

¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Web browsers ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤

 

 

 

 

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 07/01/2020 08:57:06

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 06/01/2020 21:15:57
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 48 seconds since the last report.

Log: 'System' Date/Time: 06/01/2020 21:14:25
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 06/01/2020 21:14:25
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 06/01/2020 21:13:41
Type: Warning Category: 0
Event: 34 Source: BTHUSB
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0xffffffff. Low Energy peripheral role functionality will not be available.

Log: 'System' Date/Time: 06/01/2020 21:12:49
Type: Warning Category: 0
Event: 10002 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has stopped.  Module Path: C:\WINDOWS\system32\Rtlihvs.dll

Log: 'System' Date/Time: 06/01/2020 20:56:45
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {0358B920-0AC7-461F-98F4-58E32CD89148}  and APPID  {3EB3C877-1F16-487C-9050-104DBCD66683}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 06/01/2020 20:56:44
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {0358B920-0AC7-461F-98F4-58E32CD89148}  and APPID  {3EB3C877-1F16-487C-9050-104DBCD66683}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 06/01/2020 20:56:42
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID  {0358B920-0AC7-461F-98F4-58E32CD89148}  and APPID  {3EB3C877-1F16-487C-9050-104DBCD66683}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 06/01/2020 20:55:59
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

Log: 'System' Date/Time: 06/01/2020 20:55:58
Type: Warning Category: 0
Event: 34 Source: BTHUSB
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0xffffffff. Low Energy peripheral role functionality will not be available.

Log: 'System' Date/Time: 06/01/2020 20:55:58
Type: Warning Category: 0
Event: 134 Source: Microsoft-Windows-Time-Service
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

Log: 'System' Date/Time: 06/01/2020 14:48:09
Type: Warning Category: 7
Event: 37 Source: Microsoft-Windows-Kernel-Processor-Power
The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 7 seconds since the last report.

Log: 'System' Date/Time: 06/01/2020 14:33:59
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 06/01/2020 14:33:58
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 06/01/2020 14:33:38
Type: Warning Category: 0
Event: 34 Source: BTHUSB
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0xffffffff. Low Energy peripheral role functionality will not be available.

Log: 'System' Date/Time: 06/01/2020 14:21:41
Type: Warning Category: 0
Event: 34 Source: BTHUSB
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0xffffffff. Low Energy peripheral role functionality will not be available.

Log: 'System' Date/Time: 06/01/2020 14:11:01
Type: Warning Category: 0
Event: 34 Source: BTHUSB
The local adapter does not support an important Low Energy controller state to support peripheral mode. The minimum required supported state mask is 0x2491f7fffff; got 0xffffffff. Low Energy peripheral role functionality will not be available.

Log: 'System' Date/Time: 06/01/2020 13:43:44
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 06/01/2020 13:43:44
Type: Warning Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}  and APPID  {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

 

 

 

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 07/01/2020 09:14:07

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 07/01/2020 08:20:08
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (4596,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 07/01/2020 07:23:58
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (580,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 07/01/2020 06:34:01
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (10348,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 07/01/2020 02:34:01
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (5116,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 06/01/2020 21:38:33
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (6072,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 06/01/2020 21:27:58
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (2872,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 06/01/2020 21:12:33
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: svchost.exe_cbdhsvc, version: 10.0.18362.1, time stamp: 0x32d6c210 Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526 Exception code: 0xc0000409 Fault offset: 0x00000000000a4238 Faulting process ID: 0x1a24 Faulting application start time: 0x01d5c49e9abb7c8e Faulting application path: C:\WINDOWS\system32\svchost.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report ID: 3005e78d-3e73-4b8f-9cca-fa60bc9cf696 Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 06/01/2020 21:06:42
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (8288,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 06/01/2020 20:56:56
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: HPWMISVC.exe, version: 1.4.25.0, time stamp: 0x5964d21e Faulting module name: combase.dll, version: 10.0.18362.449, time stamp: 0x9401d250 Exception code: 0xc0000005 Fault offset: 0x000fc40d Faulting process ID: 0xf64 Faulting application start time: 0x01d5c49740c0d830 Faulting application path: C:\Program Files (x86)\HP\HP System Event\HPWMISVC.exe Faulting module path: C:\WINDOWS\System32\combase.dll Report ID: 1b59a8c8-6561-4ac6-bfc1-46a4cc80a4ec Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 06/01/2020 20:56:31
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: HPWMISVC.exe, version: 1.4.25.0, time stamp: 0x5964d21e Faulting module name: wbemprox.dll_unloaded, version: 10.0.18362.1, time stamp: 0x4d13028a Exception code: 0xc00001a5 Fault offset: 0x00003dfb Faulting process ID: 0xf64 Faulting application start time: 0x01d5c49740c0d830 Faulting application path: C:\Program Files (x86)\HP\HP System Event\HPWMISVC.exe Faulting module path: wbemprox.dll Report ID: c752e3b3-9df9-4053-b091-a4fde6f2bf5a Faulting package full name:  Faulting package-relative application ID:

Log: 'Application' Date/Time: 06/01/2020 14:52:34
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (11436,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 06/01/2020 14:43:56
Type: Error Category: 3
Event: 455 Source: ESENT
svchost (7488,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Log: 'Application' Date/Time: 06/01/2020 14:35:01
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: backgroundTaskHost.exe, version: 10.0.18362.1, time stamp: 0x533f8404 Faulting module name: twinapi.appcore.dll, version: 10.0.18362.1, time stamp: 0x42f071ca Exception code: 0xc000027b Fault offset: 0x00000000000d5cc8 Faulting process ID: 0x77c Faulting application start time: 0x01d5c49e6adf8d39 Faulting application path: C:\WINDOWS\system32\backgroundTaskHost.exe Faulting module path: C:\Windows\System32\twinapi.appcore.dll Report ID: 520e3101-b0a8-45e7-b5e8-e4fd3f752b26 Faulting package full name: Microsoft.Windows.Cortana_1.13.0.18362_neutral_neutral_cw5n1h2txyewy Faulting package-relative application ID: CortanaUI

Log: 'Application' Date/Time: 06/01/2020 14:33:58
Type: Error Category: 0
Event: 100 Source: Bonjour Service
Local Hostname RS-140429774-01.local already in use; will try RS-140429774-2.local instead

Log: 'Application' Date/Time: 06/01/2020 14:33:58
Type: Error Category: 0
Event: 100 Source: Bonjour Service
mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 RS-140429774-01.local. Addr 192.168.0.3

Log: 'Application' Date/Time: 06/01/2020 14:33:58
Type: Error Category: 0
Event: 100 Source: Bonjour Service
mDNSCoreReceiveResponse: Received from 192.168.0.3:5353   16 RS-140429774-01.local. AAAA 2A02:0C7D:5651:6200:69A6:BEC5:B7B9:076A

Log: 'Application' Date/Time: 06/01/2020 14:33:58
Type: Error Category: 0
Event: 100 Source: Bonjour Service
mDNSCoreReceiveResponse: Resetting to Probing:   16 RS-140429774-01.local. AAAA FE80:0000:0000:0000:69A6:BEC5:B7B9:076A

Log: 'Application' Date/Time: 06/01/2020 14:33:58
Type: Error Category: 0
Event: 100 Source: Bonjour Service
mDNSCoreReceiveResponse: Received from 192.168.0.3:5353   16 RS-140429774-01.local. AAAA 2A02:0C7D:5651:6200:69A6:BEC5:B7B9:076A

Log: 'Application' Date/Time: 06/01/2020 14:33:58
Type: Error Category: 0
Event: 100 Source: Bonjour Service
mDNSCoreReceiveResponse: Resetting to Probing:    4 RS-140429774-01.local. Addr 192.168.0.3

Log: 'Application' Date/Time: 06/01/2020 14:33:58
Type: Error Category: 0
Event: 100 Source: Bonjour Service
mDNSCoreReceiveResponse: Received from 192.168.0.3:5353   16 RS-140429774-01.local. AAAA 2A02:0C7D:5651:6200:69A6:BEC5:B7B9:076A

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 03/01/2020 19:03:39
Type: Warning Category: 3
Event: 472 Source: ESENT
taskhostw (4776,R,98) WebCacheLocal: The shadow header page of file C:\Users\Bob Scott\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat was damaged. The primary header page (32768 bytes) was used instead.

Log: 'Application' Date/Time: 03/01/2020 14:34:58
Type: Warning Category: 7
Event: 508 Source: ESENT
svchost (5512,D,0) Unistore: A request to write to the file "C:\Users\Bob Scott\AppData\Local\Comms\UnistoreDB\store.vol" at offset 6225920 (0x00000000005f0000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (22 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Log: 'Application' Date/Time: 03/01/2020 12:59:26
Type: Warning Category: 3
Event: 472 Source: ESENT
taskhostw (2548,R,98) WebCacheLocal: The shadow header page of file C:\Users\Bob Scott\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat was damaged. The primary header page (32768 bytes) was used instead.

Log: 'Application' Date/Time: 02/01/2020 22:35:19
Type: Warning Category: 2
Event: 328 Source: DbxSvc
The event description cannot be found.

Log: 'Application' Date/Time: 30/12/2019 22:16:22
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv1, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:16:22
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv1, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:16:22
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv1, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:16:22
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:16:22
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:16:22
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:50
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, MDMSettingsProv, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:50
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, MDMSettingsProv, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:50
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, MDMSettingsProv, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:48
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DSCCoreProviders, has been registered in the Windows Management Instrumentation namespace root\Microsoft\Windows\DesiredStateConfiguration to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:48
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DSCCoreProviders, has been registered in the Windows Management Instrumentation namespace root\Microsoft\Windows\DesiredStateConfiguration to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:48
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DSCCoreProviders, has been registered in the Windows Management Instrumentation namespace root\Microsoft\Windows\DesiredStateConfiguration to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:48
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv1, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:48
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv1, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:48
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv1, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.

Log: 'Application' Date/Time: 30/12/2019 22:15:47
Type: Warning Category: 0
Event: 63 Source: Microsoft-Windows-WMI
A provider, DMWmiBridgeProv, has been registered in the Windows Management Instrumentation namespace root\cimv2\mdm\dmmap to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.



 

[RKinner]

Go ahead and let Rogue Killer delete

[Suspicious.Path (Potentially Malicious)] \{4883A0DE-9902-705E-B636-6DDF05F40033}\gorika -- C:\Users\BOBSCO~1\AppData\Local\4883A0~1\gorika.exe [/Kesasilar] -> Found

I'll get back to you in a few minutes on the rest.

[RKinner]

Uninstall:

Bonjour (this is a program to detect Apple products on your local net. You probably do not need it and it's causing errors.  If you think you need it you can get a new copy by installing itunes.)

These are bloatware and I think are causing errors.

HP JumpStart Bridge (HKLM-x32\...\{3FC961DB-BD36-4D8D-B276-0C456A2BB638}) (Version: 1.4.0.441 - HP Inc.)
HP JumpStart Launch (HKLM-x32\...\{F213102E-FD30-4E22-AF73-4C682D65FFEE}) (Version: 1.4.441.0 - HP Inc.)

 

1. Click on the Start menu and select Settings.
2. Click on Accounts.
3. Select Sync Your Settings from the left pane.
4. Turn off sync settings.

 

 

Get WebCacheKiller from

https://download.cne...4-76641320.html

Download Save and Run As admin.  Then once it installs. Search for

webcache.  The top find should be WebCacheKiller.  Right click on it and Run As Admin.  OK OK to close the two popups.  Then click on Delete Web CacheV01  File.

 

Uninstall WebCacheKiller.

 

Search for

services.msc

hit Enter.

 

STOP the following services:

 

Contact Data_some number

Sync Host_some number

User Data Access_Some Number

User Data Storage_SomeNumber

 

I've got a fixlist for you to fix a couple of other errors.  I am assuming you do not use Groove or Zune music if you do then don't run the fixlist.  Tell me and I'll make a different fixlist.

 

Download the attached fixlist.txt to the same location as FRST

 fixlist.txt   1.07KB   156 downloads

Run FRST and press Fix
A fix log will be generated please post that

Reboot if the fix doesn't reboot it for you

Run FRST again as before.  Make sure Addition.txt is checked and hit Scan.  Post both logs.