[rogerbid]

I have managed to grab a screenshot when the reading was 71% in case the left hand column tells you anything.  I had to wait a long time for this and it was just a fleeting high reading!

Attached Thumbnails

• 

[Advertisements]

You need 7-zip to unpack a CAB file. 

https://www.7-zip.org/a/7z1900-x64.exe

Once you have 7-zip then you can right click on your cab and select 7-zip then you get a choice of options.  Three of the options start with Extract.  All three will work they just give you different option about where to put the extracted files.  Once you have the file extracted then you go in to device manager and point the update driver at the folder.

 

The disk activity is probably caused by a Windows Update.  In the first screenshot you see setuphost.exe is doing something.  This is part of the Windows update process.  In the second svchost.exe is the big user.  It's hard to tell what svchost does since there are so many of them but that's usually the case.

 

As far as the battery is concerned I really need the Process Explorer log so I can see if Interrupts dropped.  Don't know about the clock.  You will have to experiment.  Most PCs have a separate little battery that runs the clock and CMOS.  Either yours does not have it or the battery is dead.

[RKinner]

You need 7-zip to unpack a CAB file. 

https://www.7-zip.org/a/7z1900-x64.exe

Once you have 7-zip then you can right click on your cab and select 7-zip then you get a choice of options.  Three of the options start with Extract.  All three will work they just give you different option about where to put the extracted files.  Once you have the file extracted then you go in to device manager and point the update driver at the folder.

 

The disk activity is probably caused by a Windows Update.  In the first screenshot you see setuphost.exe is doing something.  This is part of the Windows update process.  In the second svchost.exe is the big user.  It's hard to tell what svchost does since there are so many of them but that's usually the case.

 

As far as the battery is concerned I really need the Process Explorer log so I can see if Interrupts dropped.  Don't know about the clock.  You will have to experiment.  Most PCs have a separate little battery that runs the clock and CMOS.  Either yours does not have it or the battery is dead.

[rogerbid]

Thank you Ron for the tip about 7-zip, I will do as you suggest and get back to you.

It is interesting that you mention a Windows update. While I was running the Process Explorer this morning I had a popup about an update and clicked remind me later, at least I thought I did, as I didn't want it to distort the data! Yes, this laptop has a battery and maybe it needs changing, something else to look into. After shutting down and refitting the battery I had to reset the clock but that's not a problem,

Thanks again, I will write again in the morning,

Roger

[rogerbid]

Hi,

 

Looks as though I will just have to stick with what  have got!  I unzipped the .cab file and directed Device Manager to the extracted files and again it told me I have the correct driver!!  I must admit it is working better than before after unticking 2 and 3 finger functions.

 

C'est la vie   

 

Roger

Attached Thumbnails

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[rogerbid]

I planned to delete a load of apps last evening but Windows Updates took over. Nearly 4 hours later it finished updating but by then it was too late to start, ☺ I will see what Windows version is shown now and delete some things and write again,

Best wishes,

Roger

[rogerbid]

Hello again,

 

I am getting somewhat confused now, sorry!  I have uninstalled a good number of apps as requested and as mentioned earlier Windows has updated itself to v1903 build 18362.836

 

I keep the laptop plugged in so hopefully the state of the battery is not affecting the tests.

 

I am attaching some files which I think will be required but cannot see how I can tell whether the interrrupts are below 1.4!  Sorry.

 

I reckon since the update the laptop is slower than it was this time yesterday. Maybe it is my imagination.

 

If the attachments help you at all I look forward to hearing form you,

 

Thank you,

 

Rogert

Attached Thumbnails

• 

Attached Files

•  junk.txt   11.31KB   182 downloads
•  Registry.txt   13.82KB   173 downloads

[RKinner]

1903 is better than 1709 that you had when we started but you should be at 1909.  We will be moving to 2005 around the end of the month or the beginning of June.  See if  Settings, Update & Security, Check for Updates finds anything now.  Sometimes it will tell you it has an update but you have to tell it to install.  If it doesn't try the forced update again and see if it will work now:

 

https://www.microsof...nload/windows10

 

Download Now then Saving the file.  Right click on the downloaded file and Run As Admin.  Expect it to take an hour or more. If you get it to update please provide new FRST scans.

 

 

I'm still not happy with the touchscreen driver. 

 Try the update again and make sure you point it at the folder that has the .inf files and not just the folder you get when you unpack the cab file.

 

Do you have a usb mouse you could plug in temporarily to use instead of the touchpad?  That way we could disable the touchpad and see if the Interrupts go down.

 

Are you still running without the battery or did you put it back?  I never saw a Process Explorer log without the battery (unless you didn't put it back)

 

Try rerunning OOSU10.exe again.  Remember to right click and run as admin.  It should tell you that changes have been made and ask if you want to revert the changes.  Tell it yes.

 

Could I see  new FRST scan logs?

[rogerbid]

Hi,

I put the battery back because I thought you had the reports you needed. Sorry. I have removed the battery again and will keep it out until we finish. I do not see a way to replace the CMOS battery so will have to reset the system clock each time I start up. I am attaching a photo of the 'battery' - is this one that simply cannot be replaced? There seems to be no obvious way to remove a separate battery!



I have a USB mouse and will use that.

I will attempt the updates as you advised and be back later.

Roger

[rogerbid]

I think I have the answer:

 

 

 

I will continue with the battery out and just reset clock each time I boot up, no problem.  I will look for a new battery locally as online delivery could take a while with current restrictions!

 

I have the USB mouse in use but the touchpad has not been disabled - do I need to do anything to ensure it does not affect your reports?  Edit: forget this question, I have found the check box in Mouse Settings

 

Roger

Edited by rogerbid, 20 May 2020 - 07:50 PM.

[rogerbid]

SUCCESS AT LAST!!

 

 

Thanks for your perseverance and encouragement.  (Not sure why it shows updated 19th May,. maybe I made a mistake setting system date and time???)  On now to the Elan driver again!  Edit:  No joy, I directed the update to the file containing the .inf files but still tells me I have the up to date driver, Grrrrr!

Edited by rogerbid, 20 May 2020 - 07:52 PM.

[RKinner]

Apparently the Satellite C50D-B has no separate CMOS battery and uses the main battery to maintain the CMOS.  Expect that's why your clock is off at boot without battery.

 

You don't have to leave the battery out.  I just need to see a process explorer log without the battery to know if that helps.  IF it turns out you need a new battery then a new battery for your C50D-B is only about $18 (US) on Amazon.

[rogerbid]

Hi,

 

Quote:  Are you still running without the battery or did you put it back?  I never saw a Process Explorer log without the battery (unless you didn't put it back)

 

Battery is now OUT (and Touchpad disabled) so below is the Process Explorer log as requested:

 

Process CPU Private Bytes Working Set PID Verified Signer Description Company Name

System Idle Process 67.28 60 K 8 K 0

procexp64.exe 18.04 36,268 K 68,676 K 10176 (Verified) Microsoft Corporation Sysinternals Process Explorer Sysinternals - www.sysinternals.com

dwm.exe 4.54 64,100 K 59,004 K 856 (Verified) Microsoft Windows Desktop Window Manager Microsoft Corporation

Interrupts 1.74 0 K 0 K n/a Hardware Interrupts and DPCs

csrss.exe 1.51 5,416 K 5,116 K 696 (Verified) Microsoft Windows Publisher Client Server Runtime Process Microsoft Corporation

System 1.12 204 K 1,668 K 4

backupService-abpb.exe 1.00 8,400 K 18,972 K 3772 (Verified) Ashampoo GmbH & Co. KG

afwServ.exe 0.88 12,776 K 26,020 K 3308 (Verified) AVG Technologies USA, LLC AVG firewall service AVG Technologies CZ, s.r.o.

explorer.exe 0.80 108,800 K 154,512 K 5840 (Verified) Microsoft Windows Windows Explorer Microsoft Corporation

svchost.exe 0.74 10,940 K 22,660 K 1628 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

VpnSvc.exe 0.42 13,004 K 32,532 K 4008 (Verified) AVG Technologies USA, Inc. AVG Secure VPN Service AVG Technologies CZ, s.r.o.

AVGUI.exe 0.28 35,436 K 89,320 K 7428 (Verified) AVG Technologies USA, LLC AVG Antivirus AVG Technologies CZ, s.r.o.

msedge.exe 0.23 81,556 K 147,708 K 8804 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

Vpn.exe 0.21 67,204 K 19,160 K 7440 (Verified) AVG Technologies USA, Inc. AVG Secure VPN AVG Technologies CZ, s.r.o.

habook.exe 0.15 3,532 K 16,068 K 4368 (Verified) Beiley Software Handy Address Book Client Beiley Software Inc.

msedge.exe 0.13 28,728 K 52,384 K 7160 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

AVGSvc.exe 0.12 101,584 K 40,992 K 2376 (Verified) AVG Technologies USA, LLC AVG Service AVG Technologies CZ, s.r.o.

ETDCtrlHelper.exe 0.10 2,700 K 7,920 K 4656 (Verified) ELAN Microelectronics Corporation ETD Control Center Helper ELAN Microelectronics Corp.

aswidsagent.exe 0.07 43,028 K 56,288 K 3824 (Verified) AVG Technologies USA, LLC AVG Software Analyzer AVG Technologies CZ, s.r.o.

msedge.exe 0.06 22,940 K 48,888 K 2348 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

dts_apo_service.exe 0.06 19,292 K 23,464 K 7344 (Verified) DTS, Inc. dts_apo_service

CNMNSST.exe 0.05 1,744 K 7,904 K 7988 (Verified) Canon Inc. Canon IJ Network Scanner Selector EX CANON INC.

svchost.exe 0.05 16,656 K 26,056 K 2632 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

msedge.exe 0.04 16,988 K 36,812 K 2640 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

CNQMMAIN.EXE 0.04 55,012 K 64,176 K 8028 (Verified) Canon Inc. Canon Quick Menu CANON INC.

svchost.exe 0.03 11,516 K 27,744 K 952 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 0.03 24,532 K 30,348 K 1144 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

openvpn.exe 0.03 2,180 K 8,892 K 10868 (Verified) AVG Technologies USA, Inc. OpenVPN Daemon The OpenVPN Project

svchost.exe 0.02 18,744 K 26,484 K 1136 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

msedge.exe 0.02 42,844 K 37,920 K 7052 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

AVGUI.exe 0.02 16,368 K 32,468 K 8424 (Verified) AVG Technologies USA, LLC AVG Antivirus AVG Technologies CZ, s.r.o.

CNQMUPDT.EXE 0.02 13,988 K 21,444 K 7976 (Verified) Canon Inc. Canon Quick Menu Updater CANON INC.

msedge.exe 0.02 56,952 K 71,108 K 8844 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

RemindMe.exe 0.02 6,192 K 18,564 K 7456 (Verified) Beiley Software, Inc. Remind-Me Beiley Software Inc.

msedge.exe 0.01 59,048 K 93,084 K 11356 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

msedge.exe 0.01 17,004 K 38,844 K 6668 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

msedge.exe 0.01 57,040 K 89,348 K 8404 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

msedge.exe 0.01 16,240 K 36,988 K 5636 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

AppleMobileDeviceService.exe 0.01 3,408 K 9,472 K 3584 (Verified) Apple Inc. MobileDeviceService Apple Inc.

msedge.exe 0.01 69,300 K 104,600 K 10836 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

msedge.exe 0.01 18,888 K 43,856 K 8832 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

MSOSYNC.EXE 0.01 5,996 K 13,684 K 7284 (Verified) Microsoft Corporation Microsoft Office Document Cache Microsoft Corporation

msedge.exe 0.01 71,396 K 102,256 K 6904 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

oxHelper.exe 0.01 2,884 K 8,704 K 4588 (Verified) Ashampoo GmbH & Co. KG

msedge.exe 0.01 25,328 K 51,528 K 11760 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

AdminService.exe 0.01 2,252 K 7,732 K 3644 (Verified) Qualcomm Atheros Windows Setup API Windows ® Win 7 DDK provider

svchost.exe < 0.01 14,272 K 38,012 K 1348 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

spoolsv.exe < 0.01 7,660 K 17,232 K 2580 (Verified) Microsoft Windows Spooler SubSystem App Microsoft Corporation

svchost.exe < 0.01 56,932 K 84,736 K 1092 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

wsc_proxy.exe 4,188 K 10,432 K 1828 (Verified) AVG Technologies USA, LLC AVG remediation exe AVG Technologies CZ, s.r.o.

WmiPrvSE.exe 3,288 K 9,576 K 5024 (Verified) Microsoft Windows WMI Provider Host Microsoft Corporation

WINWORD.EXE 26,164 K 64,492 K 3684 (Verified) Microsoft Corporation Microsoft Word Microsoft Corporation

WinStore.App.exe Suspended 54,676 K 824 K 6244 (No signature was present in the subject) Microsoft Corporation Store Microsoft Corporation

winlogon.exe 2,824 K 9,984 K 776 (Verified) Microsoft Windows Windows Logon Application Microsoft Corporation

wininit.exe 1,432 K 6,276 K 680 (Verified) Microsoft Windows Publisher Windows Start-Up Application Microsoft Corporation

WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 16,056 K 40,792 K 5392 (Verified) Microsoft Windows WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe Microsoft Corporation

Video.UI.exe Suspended 25,448 K 480 K 1124 (No signature was present in the subject)

unsecapp.exe 1,416 K 6,608 K 2112 (Verified) Microsoft Windows Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation

TecoService.exe 5,216 K 13,184 K 2952 (Verified) TOSHIBA CORPORATION TOSHIBA eco Utility Service Toshiba Corporation

TecoResident.exe 2,068 K 7,984 K 7244 (Verified) TOSHIBA CORPORATION Resident module of eco Utility TOSHIBA Corporation

taskhostw.exe 6,944 K 16,736 K 5564 (Verified) Microsoft Windows Host Process for Windows Tasks Microsoft Corporation

SystemSettings.exe Suspended 26,616 K 780 K 4380 (Verified) Microsoft Windows Settings Microsoft Corporation

svchost.exe 2,624 K 7,444 K 2876 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 9,608 K 17,608 K 424 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 16,396 K 54,968 K 5196 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 17,720 K 32,236 K 1184 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 6,132 K 16,340 K 2340 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 3,136 K 9,384 K 2092 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 2,020 K 6,304 K 2084 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 16,192 K 33,268 K 3780 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 3,836 K 21,448 K 1836 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 4,532 K 14,320 K 5292 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 3,132 K 12,160 K 9508 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 2,280 K 8,404 K 7804 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 6,956 K 16,480 K 1524 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 2,880 K 9,708 K 7240 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 4,436 K 15,840 K 2032 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 3,408 K 13,016 K 676 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 2,400 K 10,140 K 2036 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 1,832 K 6,976 K 3316 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 1,708 K 6,384 K 4052 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 3,648 K 11,864 K 4208 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

svchost.exe 1,708 K 7,192 K 10440 (Verified) Microsoft Windows Publisher Host Process for Windows Services Microsoft Corporation

StartMenuExperienceHost.exe 37,636 K 85,436 K 6868 (Verified) Microsoft Windows

splwow64.exe 3,936 K 12,768 K 1640 (Verified) Microsoft Windows Print driver host for applications Microsoft Corporation

smss.exe 1,184 K 1,004 K 384 (Verified) Microsoft Windows Publisher Windows Session Manager Microsoft Corporation

smartscreen.exe 7,888 K 22,700 K 11184 (Verified) Microsoft Windows Windows Defender SmartScreen Microsoft Corporation

sihost.exe 6,780 K 25,688 K 5188 (Verified) Microsoft Windows Shell Infrastructure Host Microsoft Corporation

ShellExperienceHost.exe Suspended 16,040 K 41,064 K 6368 (Verified) Microsoft Windows Windows Shell Experience Host Microsoft Corporation

SgrmBroker.exe 3,252 K 5,944 K 2776 (Verified) Microsoft Windows Publisher System Guard Runtime Monitor Broker Service Microsoft Corporation

SettingSyncHost.exe 2,888 K 12,536 K 7912 (Verified) Microsoft Windows Host Process for Setting Synchronization Microsoft Corporation

services.exe 4,412 K 8,032 K 816 (Verified) Microsoft Windows Publisher Services and Controller app Microsoft Corporation

SecurityHealthService.exe 2,776 K 10,980 K 7040 (Verified) Microsoft Windows Publisher Windows Security Health Service Microsoft Corporation

SearchUI.exe Suspended 89,896 K 76,912 K 10344 (Verified) Microsoft Windows Search and Cortana application Microsoft Corporation

SearchIndexer.exe 33,948 K 48,164 K 3640 (Verified) Microsoft Windows Microsoft Windows Search Indexer Microsoft Corporation

RuntimeBroker.exe 4,452 K 15,772 K 1880 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

RuntimeBroker.exe 3,688 K 19,484 K 6736 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

RuntimeBroker.exe 3,816 K 9,564 K 4376 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

RuntimeBroker.exe 10,824 K 32,048 K 9696 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

RuntimeBroker.exe 4,908 K 24,956 K 9704 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

RuntimeBroker.exe 6,176 K 23,600 K 6892 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

RuntimeBroker.exe 2,212 K 8,196 K 4652 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

RuntimeBroker.exe 6,140 K 26,060 K 8504 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

RuntimeBroker.exe 6,356 K 25,172 K 6988 (Verified) Microsoft Windows Runtime Broker Microsoft Corporation

Registry 8,972 K 51,544 K 88

RAVCpl64.exe 4,308 K 3,208 K 5012 (Verified) Realtek Semiconductor Corp Realtek HD Audio Manager Realtek Semiconductor

procexp.exe 4,564 K 11,064 K 8652 (Verified) Microsoft Corporation Sysinternals Process Explorer Sysinternals - www.sysinternals.com

PaintStudio.View.exe Suspended 73,452 K 820 K 8976 (No signature was present in the subject)

OSPPSVC.EXE 3,084 K 12,060 K 9024 (Verified) Microsoft Corporation Microsoft Office Software Protection Platform Service Microsoft Corporation

msedge.exe 6,904 K 13,420 K 8672 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

msedge.exe 163,696 K 117,248 K 9080 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

msedge.exe 7,476 K 17,136 K 7836 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

msedge.exe 1,852 K 6,520 K 3668 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

msedge.exe 2,068 K 8,196 K 9132 (Verified) Microsoft Corporation Microsoft Edge Microsoft Corporation

Microsoft.Photos.exe Suspended 59,312 K 1,292 K 5324 (No signature was present in the subject)

Microsoft.Notes.exe Suspended 38,948 K 80,180 K 6584 (No signature was present in the subject) Microsoft Corporation Microsoft.Notes Microsoft Corporation

Memory Compression 436 K 98,152 K 1916

mDNSResponder.exe 2,224 K 6,844 K 3688 (Verified) Apple Inc. Bonjour Service Apple Inc.

lsass.exe 7,068 K 16,084 K 824 (Verified) Microsoft Windows Publisher Local Security Authority Process Microsoft Corporation

LockApp.exe Suspended 17,500 K 41,948 K 2384 (Verified) Microsoft Windows LockApp.exe Microsoft Corporation

KeNotify.exe 1,540 K 6,600 K 7756 (Verified) Compal Electronics, Inc. KeNotify MFC Application TOSHIBA CORPORATION

ijplmsvc.exe 4,068 K 8,796 K 3920 (Verified) Canon Inc. Inkjet Printer/Scanner/Fax Extended Survey Program Service

HxTsr.exe Suspended 12,556 K 17,020 K 10108 (No signature was present in the subject) Microsoft Corporation Microsoft Outlook Communications Microsoft Corporation

HxOutlook.exe Suspended 51,412 K 916 K 4040 (No signature was present in the subject) Microsoft Corporation Microsoft Outlook Microsoft Corporation

GoogleUpdate.exe 2,468 K 3,880 K 5488 (Verified) Google Inc Google Installer Google Inc.

fontdrvhost.exe 4,444 K 8,528 K 936 (Verified) Microsoft Windows Usermode Font Driver Host Microsoft Corporation

fontdrvhost.exe 1,684 K 2,976 K 940 (Verified) Microsoft Windows Usermode Font Driver Host Microsoft Corporation

ETDService.exe 1,160 K 5,220 K 3832 (Verified) ELAN Microelectronics Corporation Elan Service ELAN Microelectronics Corp.

ETDCtrl.exe 9,828 K 22,080 K 4740 (Verified) ELAN Microelectronics Corporation ETD Control Center ELAN Microelectronics Corp.

dllhost.exe 3,472 K 11,352 K 11380 (Verified) Microsoft Windows COM Surrogate Microsoft Corporation

dasHost.exe 1,172 K 4,696 K 2836 (Verified) Microsoft Windows Device Association Framework Provider Host Microsoft Corporation

ctfmon.exe 3,840 K 14,188 K 5680 (Verified) Microsoft Windows CTF Loader Microsoft Corporation

csrss.exe 2,004 K 4,820 K 564 (Verified) Microsoft Windows Publisher Client Server Runtime Process Microsoft Corporation

conhost.exe 6,568 K 10,920 K 12084 (Verified) Microsoft Windows Console Window Host Microsoft Corporation

BtwRSupportService.exe 2,072 K 7,564 K 3660 (Verified) Broadcom Corporation Bluetooth Radio Management Support Broadcom Corporation.

btwdins.exe 2,576 K 9,520 K 3720 (Verified) Broadcom Corporation Bluetooth Support Server Broadcom Corporation.

audiodg.exe 18,816 K 21,712 K 6320 (Verified) Microsoft Windows Windows Audio Device Graph Isolation Microsoft Corporation

atiesrxx.exe 1,412 K 5,644 K 1748 (Verified) Microsoft Windows Hardware Compatibility Publisher AMD External Events Service Module AMD

atieclxx.exe 2,540 K 10,092 K 1804 (Verified) Microsoft Windows Hardware Compatibility Publisher AMD External Events Client Module AMD

aswEngSrv.exe 42,704 K 94,448 K 2904 (Verified) AVG Technologies USA, LLC AVG Antivirus engine server AVG Technologies CZ, s.r.o.

armsvc.exe 1,544 K 6,520 K 3552 (Verified) Adobe Inc. Adobe Acrobat Update Service Adobe Systems

ApplicationFrameHost.exe 27,228 K 40,348 K 6576 (Verified) Microsoft Windows Application Frame Host Microsoft Corporation

AdaptiveSleepService.exe 1,732 K 7,272 K 3540 (No signature was present in the subject)

ACService.exe 1,428 K 5,780 K 3520 (Verified) ArcSoft, Inc. ArcSoft Connect Service ArcSoft Inc.

[rogerbid]

QUOTE: Try rerunning OOSU10.exe again.  Remember to right click and run as admin.  It should tell you that changes have been made and ask if you want to revert the changes.  Tell it yes.

 

I have run OOUS10 and closed and rebooted.  I created a Restore Point from the Actions menu as it did not suggest it.  It didn't ask about reverting changes so I hope I haven' messed things up! 

 

Could I see  new FRST scan logs?

 

FRST.txt and Addition.txt logs attached.

 

I believe I have now sent you all the new things you asked for, if there is anything outstanding please get back to me.  (No progress was made with the Touchpad update, sorry!  (The link I have been clicking on was for a Lenovo, this is a Toshiba laptop)

 

I look forward to hearing further when you have had a chance to review the latest files!

 

Thank you again for your continued support,

 

Roger B

 

Attached Files

•  FRST.txt   276.61KB   179 downloads
•  Addition.txt   33.85KB   179 downloads

[RKinner]

There is a difference of about .4 or so in Interrupts.  Was hoping for more. Can you enable the touchpad and  make a new log?  Make sure you wait a full minute after starting Process Explorer in order to get a more accurate log.  I want to see if the difference comes from the touchpad or the battery.

 

Can you uninstall Bonjour?  It's causing errors.  You will get a new one when you update itunes which you should do since yours is out of date.  If you do not use itunes then uninstall it too.

[rogerbid]

i again,

 

Thanks for your reply.

 

Touchpad enabled and Bonjour uninstalled

 

3 .txt files attached,  Did you want me to do the TASKLIST /SVC thing again?

 

Below is an email I received from Toshiba yesterday, is it worth trying the driver from their site?  The link takes you to a list of drivers for my particular serial number laptop.  I dont understand what they mean by "updates of the drivers will be based on the original OS that came with the unit."  Maybe not suitable for use with Windows 10?  Originally it had Windows 8 I think!  Seems to be a choice of 2 drivers both dating back to 2016, v 15.8.2.2 and 15.8.3.2!!

 

Dear Roger,

Thank you for contacting Dynabook (formerly Toshiba).

Click the link below for the list of drivers available for your unit.

Please note that updates of the drivers will be based on the original OS that came with the unit.

https://support.dyna...4P&osId=3333785

Thanks and Regards

Chester Kenn San Diego
Dynabook ANZ Support Team
Dynabook Client Solutions ANZ Pty Limited
W: www.anz.dynabook.com<http://www.anz.dynabook.com>

 

Attached Files

•  Registry.txt   12.35KB   187 downloads
•  Addition.txt   31.55KB   180 downloads
•  FRST.txt   276.69KB   170 downloads
•  Fixlog.txt   20.33KB   178 downloads