Hi
No matter what audio format I try to play, the sound output isn't clear. When the files are loaded on to a flash drive and I play them on my TV, sound output is crystal clear. Is this a laptop speaker issue?
Thanks in advance.
Best Answer Hari Prahlad , 12 April 2021 - 10:46 PM
Please mark this problem solved. I uninstalled and reinstalled Realtek. It's fine now. Go to the full post »
#1
Posted 15 March 2021 - 09:39 PM
Hari Prahlad
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- 301 posts
Member
#2
Posted 16 March 2021 - 07:34 AM
RKinner
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- Expert
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- 24,731 posts
Malware Expert
Plug in a set of headphones to eliminate a speaker problem. If it's still bad you probably need a new driver for your audio.
Search for
device manager
hit Enter
Click on the arrow in front of Sound, Video & Game Controllers
Right click on your Audio device. Select Uninstall. Reboot. Sometimes that will help.
If that doesn't help then:
Search for
device manager
hit Enter
Click on the arrow in front of Sound, Video & Game Controllers
Right click on your Audio device. Select Properties, click on Driver tab. What is the name, version and date? Click on the Details tab.
Change Property to Hardware IDs. Click on the top one then right click and copy. Paste that into a reply. Repeat for any other Audio devices.
IF you are getting clicking and pauses then:
Latency Monitor:
Go to
http://www.resplendence.com/downloads
Scroll down to
System Monitoring Tools
and then find
LatencyMon 6.70 (or it may be a higher number if they update)
Click on Download free home edition
Save it then right click and Run As Admin. It will install and then start the program.
It will tell you to click on the Start button but there isn't one.
Instead click on the green arrowhead (looks like a Play button). Let it run for at least 20 seconds. Then hit the red box to stop it.
Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.
Click on the Drivers Tab. Click on the column header for "Total execution (ms)" once or twice until the biggest numbers are at the top of the column then take a screen shot (save as type jpg) and attach it.
Click on the Processes tab then click on the "Hard Pagefaults" column header once or twice until the big numbers are at the top of the column. Take a screen shot (save as type jpg) and attach it.
#3
Posted 16 March 2021 - 11:08 PM
Hari Prahlad
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- 301 posts
Member
Thank you, RKinner. Will do and revert.
#4
Posted 17 March 2021 - 03:37 AM
Hari Prahlad
- Topic Starter
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- 301 posts
Member
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:00:28 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: PINKYPC
OS version: Windows 10, 10.0, version 2009, build: 19042 (x64)
Hardware: Aspire E5-573, Acer
CPU: GenuineIntel Intel® Core™ i3-5005U CPU @ 2.00GHz
Logical processors: 4
Processor groups: 1
RAM: 4016 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 20 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 2026.60
Average measured interrupt to process latency (µs): 16.043781
Highest measured interrupt to DPC latency (µs): 2011.40
Average measured interrupt to DPC latency (µs): 4.682977
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 39.050
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest reported total ISR routine time (%): 0.004051
Driver with highest ISR total time: ntoskrnl.exe - NT Kernel & System, Microsoft Corporation
Total time spent in ISRs (%) 0.010281
ISR count (execution time <250 µs): 1247
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 1581.0920
Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total DPC routine time (%): 0.073573
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in DPCs (%) 0.170047
DPC count (execution time <250 µs): 10379
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 186
DPC count (execution time 1000-2000 µs): 2
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: avp.exe
Total number of hard pagefaults 15
Hard pagefault count of hardest hit process: 4
Number of processes hit: 6
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 0.414803
CPU 0 ISR highest execution time (µs): 39.050
CPU 0 ISR total execution time (s): 0.011402
CPU 0 ISR count: 1168
CPU 0 DPC highest execution time (µs): 1581.0920
CPU 0 DPC total execution time (s): 0.159612
CPU 0 DPC count: 9070
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 0.101744
CPU 1 ISR highest execution time (µs): 3.580
CPU 1 ISR total execution time (s): 0.000160
CPU 1 ISR count: 61
CPU 1 DPC highest execution time (µs): 64.380
CPU 1 DPC total execution time (s): 0.003065
CPU 1 DPC count: 255
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 0.156270
CPU 2 ISR highest execution time (µs): 4.6350
CPU 2 ISR total execution time (s): 0.000026
CPU 2 ISR count: 11
CPU 2 DPC highest execution time (µs): 356.1550
CPU 2 DPC total execution time (s): 0.025470
CPU 2 DPC count: 993
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 0.065565
CPU 3 ISR highest execution time (µs): 2.8750
CPU 3 ISR total execution time (s): 0.000016
CPU 3 ISR count: 7
CPU 3 DPC highest execution time (µs): 62.9150
CPU 3 DPC total execution time (s): 0.003788
CPU 3 DPC count: 249
_________________________________________________________________________________________________________
#5
Posted 17 March 2021 - 03:43 AM
Hari Prahlad
- Topic Starter
-
- Member
-
- 301 posts
Member
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:00:28 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: PINKYPC
OS version: Windows 10, 10.0, version 2009, build: 19042 (x64)
Hardware: Aspire E5-573, Acer
CPU: GenuineIntel Intel® Core™ i3-5005U CPU @ 2.00GHz
Logical processors: 4
Processor groups: 1
RAM: 4016 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 20 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 2026.60
Average measured interrupt to process latency (µs): 16.043781
Highest measured interrupt to DPC latency (µs): 2011.40
Average measured interrupt to DPC latency (µs): 4.682977
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 39.050
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation
Highest reported total ISR routine time (%): 0.004051
Driver with highest ISR total time: ntoskrnl.exe - NT Kernel & System, Microsoft Corporation
Total time spent in ISRs (%) 0.010281
ISR count (execution time <250 µs): 1247
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 1581.0920
Driver with highest DPC routine execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Highest reported total DPC routine time (%): 0.073573
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in DPCs (%) 0.170047
DPC count (execution time <250 µs): 10379
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 186
DPC count (execution time 1000-2000 µs): 2
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: avp.exe
Total number of hard pagefaults 15
Hard pagefault count of hardest hit process: 4
Number of processes hit: 6
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 0.414803
CPU 0 ISR highest execution time (µs): 39.050
CPU 0 ISR total execution time (s): 0.011402
CPU 0 ISR count: 1168
CPU 0 DPC highest execution time (µs): 1581.0920
CPU 0 DPC total execution time (s): 0.159612
CPU 0 DPC count: 9070
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 0.101744
CPU 1 ISR highest execution time (µs): 3.580
CPU 1 ISR total execution time (s): 0.000160
CPU 1 ISR count: 61
CPU 1 DPC highest execution time (µs): 64.380
CPU 1 DPC total execution time (s): 0.003065
CPU 1 DPC count: 255
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 0.156270
CPU 2 ISR highest execution time (µs): 4.6350
CPU 2 ISR total execution time (s): 0.000026
CPU 2 ISR count: 11
CPU 2 DPC highest execution time (µs): 356.1550
CPU 2 DPC total execution time (s): 0.025470
CPU 2 DPC count: 993
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 0.065565
CPU 3 ISR highest execution time (µs): 2.8750
CPU 3 ISR total execution time (s): 0.000016
CPU 3 ISR count: 7
CPU 3 DPC highest execution time (µs): 62.9150
CPU 3 DPC total execution time (s): 0.003788
CPU 3 DPC count: 249
_________________________________________________________________________________________________________
Attached Thumbnails
#6
Posted 17 March 2021 - 03:54 AM
RKinner
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- Expert
-
- 24,731 posts
Malware Expert
Wdf01000.sys indicates a problem with a USB connected device. Try unplugging all USB connected devices and rerun Latency Monitor. Is it happier with your system? Look for a new driver for any device connected by USB from the maker's support site.
Let's see if there is anything running that shouldn't be:
Get Process Explorer
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
Click twice on the CPU column header to sort things by CPU usage with the big hitters at the top.
Wait a full minute then:
File, Save As, Save. Note the file name. Open the file on your desktop and copy and paste the text to a reply.
#7
Posted 17 March 2021 - 04:34 AM
Hari Prahlad
- Topic Starter
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- Member
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- 301 posts
Member
Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
AnyDesk.exe 18,428 K 18,316 K 3444 AnyDesk philandro Software GmbH (Verified) philandro Software GmbH
ApplicationFrameHost.exe 7,132 K 27,844 K 4164 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows
armsvc.exe 1,556 K 5,540 K 3524 Adobe Acrobat Update Service Adobe Inc. (Verified) Adobe Inc.
csrss.exe 1,852 K 4,996 K 716 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
dasHost.exe 4,496 K 12,884 K 3452 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe 2,916 K 15,900 K 4368 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
firefox.exe 2,38,096 K 2,47,736 K 5016 Firefox Mozilla Corporation (Verified) Mozilla Corporation
firefox.exe 25,940 K 38,680 K 7756 Firefox Mozilla Corporation (Verified) Mozilla Corporation
firefox.exe 53,772 K 70,580 K 9016 Firefox Mozilla Corporation (Verified) Mozilla Corporation
fontdrvhost.exe 1,528 K 2,464 K 1020 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
fontdrvhost.exe 2,224 K 5,756 K 1108 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
igfxCUIService.exe 2,080 K 9,276 K 2508 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 3,540 K 12,636 K 8052 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxHK.exe 2,504 K 9,792 K 8128 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxTray.exe 3,044 K 11,696 K 6540 (Verified) Intel® pGFX
kpm_service.exe 7,952 K 20,156 K 4152 Kaspersky Password Manager Service AO Kaspersky Lab (Verified) Kaspersky Lab JSC
lsass.exe 7,756 K 19,936 K 876
MoUsoCoreWorker.exe 4,480 K 12,636 K 5632 MoUSO Core Worker Process Microsoft Corporation (Verified) Microsoft Windows
PresentationFontCache.exe 22,160 K 18,316 K 1536 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
procexp.exe 4,880 K 2,724 K 6468 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
RAVCpl64.exe 4,180 K 13,480 K 2532 Realtek HD Audio Manager Realtek Semiconductor (Verified) Realtek Semiconductor Corp
Registry 7,544 K 34,752 K 100
RuntimeBroker.exe 2,624 K 13,412 K 9204 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 2,232 K 10,224 K 10092 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 6,532 K 26,532 K 5408 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 2,712 K 14,312 K 8056 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 7,832 K 29,476 K 968 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
SearchApp.exe Suspended 83,840 K 77,620 K 1956 Search application Microsoft Corporation (Verified) Microsoft Windows
SearchFilterHost.exe 1,380 K 7,332 K 7600 Microsoft Windows Search Filter Host Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe 25,404 K 34,016 K 864 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
SearchProtocolHost.exe 1,712 K 7,292 K 9536 Microsoft Windows Search Protocol Host Microsoft Corporation (Verified) Microsoft Windows
SecurityHealthService.exe 2,680 K 11,860 K 8756 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher
services.exe 5,304 K 9,524 K 868 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher
SettingSyncHost.exe 2,360 K 6,088 K 3680 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
sihost.exe 6,096 K 25,924 K 3736 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
smss.exe 1,072 K 864 K 476 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe 5,576 K 13,280 K 3656 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
StartMenuExperienceHost.exe 28,868 K 70,968 K 8852 (Verified) Microsoft Windows
svchost.exe 1,736 K 7,012 K 1368 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,140 K 12,644 K 1556 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,056 K 7,564 K 1644 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,692 K 7,540 K 1792 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,400 K 6,628 K 1892 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,668 K 7,336 K 1496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,896 K 7,196 K 2584 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,848 K 7,104 K 2600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,496 K 6,564 K 2824 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,612 K 7,720 K 4060 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,228 K 5,900 K 3188 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,872 K 7,864 K 4272 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,548 K 6,284 K 4252 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,976 K 9,016 K 5580 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,788 K 7,932 K 6340 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,292 K 6,452 K 7064 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,580 K 6,816 K 1376 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,828 K 9,168 K 3332 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,268 K 7,680 K 3804 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,228 K 5,428 K 4536 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,808 K 11,936 K 2384 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,412 K 9,384 K 8944 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,796 K 10,716 K 4140 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,536 K 11,376 K 4720 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,072 K 14,784 K 1476 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,620 K 7,544 K 7744 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,900 K 7,356 K 4084 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,520 K 14,344 K 3568 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,732 K 10,540 K 1336 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,956 K 8,884 K 1460 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,392 K 17,308 K 7124 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,908 K 8,056 K 2460 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 10,452 K 17,588 K 3776 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,340 K 19,536 K 4308 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,020 K 7,764 K 1948 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,256 K 12,216 K 3060 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,704 K 11,476 K 7984 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,080 K 7,160 K 4412 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,964 K 11,384 K 1348 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,940 K 7,484 K 2272 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,544 K 9,280 K 1764 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,180 K 13,840 K 7204 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,624 K 6,284 K 3140 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,500 K 9,976 K 1320 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,060 K 8,172 K 5400 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,184 K 9,140 K 2552 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,872 K 7,704 K 3824 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,952 K 9,328 K 2088 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,080 K 18,200 K 5228 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,912 K 9,356 K 3160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,248 K 16,840 K 3948 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,264 K 5,524 K 4316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,836 K 14,744 K 3364 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 16,172 K 18,144 K 4036 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,264 K 8,600 K 4236 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,496 K 6,052 K 7160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,804 K 13,880 K 2100 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,840 K 12,080 K 2404 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,512 K 9,616 K 1360 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,472 K 11,040 K 1584 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,024 K 28,852 K 2004 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 16,988 K 23,788 K 2240 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,580 K 9,076 K 3024 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,540 K 19,496 K 6748 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,288 K 5,612 K 2316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 11,352 K 31,120 K 2980 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,608 K 15,564 K 6292 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
UserOOBEBroker.exe 1,864 K 9,096 K 8556 User OOBE Broker Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 1,364 K 6,352 K 796 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher
winlogon.exe 2,856 K 9,356 K 1052 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
WinStore.App.exe Suspended 27,432 K 1,472 K 3192 Store Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
WmiPrvSE.exe 2,308 K 8,796 K 9116 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 4,092 K 10,604 K 6112 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 2,424 K 9,496 K 7136 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 12,452 K 20,052 K 7452 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WUDFHost.exe 1,956 K 8,948 K 7868 Windows Driver Foundation - User-mode Driver Framework Host Process Microsoft Corporation (Verified) Microsoft Windows
YourPhone.exe Suspended 26,384 K 41,684 K 7396 YourPhone Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
Memory Compression < 0.01 528 K 1,44,976 K 2436
svchost.exe < 0.01 11,372 K 21,288 K 2692 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
taskhostw.exe < 0.01 6,956 K 17,604 K 3256 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 6,852 K 13,236 K 632 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 1,456 K 5,760 K 1484 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 2,320 K 7,860 K 908 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 53,328 K 60,544 K 2292 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 11,704 K 30,684 K 996 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
ksde.exe < 0.01 28,492 K 22,368 K 6196 Kaspersky Secure Connection AO Kaspersky Lab (Verified) Kaspersky Lab JSC
svchost.exe 0.01 4,436 K 15,692 K 7640 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 15,284 K 25,300 K 3732 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 2,152 K 7,252 K 1564 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 3,524 K 22,112 K 1532 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SgrmBroker.exe 0.01 4,028 K 6,844 K 5824 System Guard Runtime Monitor Broker Service Microsoft Corporation (Verified) Microsoft Windows Publisher
ksdeui.exe 0.01 7,432 K 3,904 K 1196 Kaspersky Secure Connection AO Kaspersky Lab (Verified) Kaspersky Lab JSC
svchost.exe 0.02 14,652 K 17,176 K 1800 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
firefox.exe 0.02 53,488 K 83,412 K 5248 Firefox Mozilla Corporation (Verified) Mozilla Corporation
TextInputHost.exe 0.02 15,288 K 44,040 K 5452 Microsoft Corporation (Verified) Microsoft Windows
avpui.exe 0.02 94,956 K 1,320 K 6504
ctfmon.exe 0.04 6,416 K 22,292 K 6420 CTF Loader Microsoft Corporation (Verified) Microsoft Windows
plugins_nms.exe 0.04 2,324 K 8,220 K 8440
firefox.exe 0.05 1,00,104 K 1,34,748 K 1704 Firefox Mozilla Corporation (Verified) Mozilla Corporation
svchost.exe 0.13 1,924 K 7,220 K 3040 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
csrss.exe 0.14 2,244 K 5,308 K 812 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
explorer.exe 0.15 69,540 K 70,144 K 2536 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
firefox.exe 0.17 1,51,376 K 1,85,860 K 8184 Firefox Mozilla Corporation (Verified) Mozilla Corporation
FoxitReaderUpdateService.exe 0.26 1,484 K 6,776 K 4112 Foxit Reader Update Service Foxit Software Inc. (Verified) FOXIT SOFTWARE INC.
firefox.exe 0.27 1,49,044 K 1,90,464 K 8604 Firefox Mozilla Corporation (Verified) Mozilla Corporation
firefox.exe 0.40 1,01,316 K 1,15,460 K 5604 Firefox Mozilla Corporation (Verified) Mozilla Corporation
firefox.exe 0.51 71,488 K 1,08,236 K 9356 Firefox Mozilla Corporation (Verified) Mozilla Corporation
Interrupts 0.74 0 K 0 K n/a Hardware Interrupts and DPCs
System 1.19 196 K 596 K 4
dwm.exe 1.57 52,132 K 67,096 K 1176 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
firefox.exe 1.92 2,81,872 K 3,88,488 K 6356 Firefox Mozilla Corporation (Verified) Mozilla Corporation
avp.exe 2.66 2,20,884 K 1,09,012 K 2888 Kaspersky Anti-Virus AO Kaspersky Lab (Verified) Kaspersky Lab JSC
procexp64.exe 4.97 53,232 K 45,416 K 8312 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
System Idle Process 84.61 60 K 8 K 0
#8
Posted 17 March 2021 - 05:41 AM
RKinner
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- Expert
-
- 24,731 posts
Malware Expert
Process Explorer didn't find anything interesting.
Did you have anything connected to the USB ports (other than a keyboard and mouse)? If so does Latency Monitor look better?
Let's get some more info:
Get the free version of Speccy:
http://www.filehippo...ownload_speccy/
(Look in the upper right for the Download
Latest Version button - Do NOT press the large Start Download button on the upper left!)
Download, Save and Install it. Tell it you do not need CCLEANER. Run Speccy. When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System.
(It will be near the top, 10-20 lines down.) Save the file. Attach the file to your next post. Attaching the log is the best option as it is too big for the forum. Attaching is a multi step process.
First click on More Reply Options
Then scroll down to where you see
Choose File and click on it. Point it at the file and hit Open.
Now click on Attach this file.
#9
Posted 17 March 2021 - 09:17 PM
Hari Prahlad
- Topic Starter
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- Member
-
- 301 posts
Member
Hi RKinner
I just have the Internet Dongle in a USB port. No other ports are used.
Speccy File is attached. Serial Number of OS replaced with XXX
Attached Files
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PINKYPC.txt 87.21KB
274 downloads
Edited by Hari Prahlad, 17 March 2021 - 09:17 PM.
#10
Posted 18 March 2021 - 09:14 AM
RKinner
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- Expert
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- 24,731 posts
Malware Expert
Can you run LAtency Monitor with the Internet Dongle unplugged? What does the summary say now?
What is the make and model of the Internet Dongle?
#11
Posted 18 March 2021 - 08:33 PM
Hari Prahlad
- Topic Starter
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- Member
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- 301 posts
Member
Hi RKinner
Internet Dongle is Vodafone ZTE Model MF833V
Will disconnect and run Lat Mon now.
Attached Thumbnails
#12
Posted 18 March 2021 - 08:48 PM
Hari Prahlad
- Topic Starter
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- Member
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- 301 posts
Member
Hi RKinner
Offline, dongle removed results attached.
Attached Thumbnails
Attached Files
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LatMon.txt 8.19KB
272 downloads
#13
Posted 18 March 2021 - 09:07 PM
RKinner
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- Expert
-
- 24,731 posts
Malware Expert
The dongle is making Lat Mon unhappy. Does the sound work better without the dongle?
There doesn't seem to be a driver for the dongle. The support website says Windows uses its own driver. Perhaps if we offload the network it will help:
Search for
task scheduler
hit Enter
Click on the arrow in front of Task Scheduler Library then
Click on the arrow in front of Microsoft
Click on the arrow in front of Windows
Click on Application Experience. In the next pane to the right, right click on each Task and Disable. Should be three or four (later versions) tasks.
Click on Customer Experience Improvement Program. In the next pane to the right, right click on each Task and Disable. Should be two tasks.
Download OOSU10.exe:
Download and Save it (You will get a popup while it's downloading. You can X out of it)
then Right click and Run As Admin.
Allow it to make a System Restore Point.
Click on Actions then on Apply Recommended Settings.
Close the program and reboot.
Rerun Latency Monitor and post the summary. (with the Dongle but with Firefox closed)
#14
Posted 18 March 2021 - 09:10 PM
Hari Prahlad
- Topic Starter
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- Member
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- 301 posts
Member
Sure, Boss. I'll take a screenshot of your instructions and do it right away.
#15
Posted 18 March 2021 - 09:50 PM
Hari Prahlad
- Topic Starter
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- Member
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- 301 posts
Member
1. Scratchy sound persists even when the dongle is removed and I'm not on Firefox but still online according to the taskbar icon.
2. Did all the disabling as instructed and downloaded OOSU. Ran it.
3. Ran Lat Mon and got the summary.
Please see relevant attachments.
Attached Files
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LatMon Summary.txt 8.51KB
276 downloads
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