[wayneman50]

Intuit unchecked - no help there.

 

 

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for  0:01:56  (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        DESKTOP-3BLPTLN
OS version:                                           Windows 10, 10.0, version 2009, build: 19045 (x64)
Hardware:                                             XPS 8930, Dell Inc.
BIOS:                                                 1.1.29
CPU:                                                  GenuineIntel Intel® Core™ i7-9700 CPU @ 3.00GHz
Logical processors:                                   8
Processor groups:                                     1
Processor group size:                                 8
RAM:                                                  7997 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed (WMI):                             30 MHz
Reported CPU speed (registry):                        30 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   1758.20
Average measured interrupt to process latency (µs):   11.466737

Highest measured interrupt to DPC latency (µs):       1720.70
Average measured interrupt to DPC latency (µs):       4.181631


_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              152.0330
Driver with highest ISR routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%):          0.006891
Driver with highest ISR total time:                   ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

Total time spent in ISRs (%)                          0.012101

ISR count (execution time <250 µs):                   5713
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-1000 µs):               0
ISR count (execution time 1000-2000 µs):              0
ISR count (execution time 2000-4000 µs):              0
ISR count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              367.4920
Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

Highest reported total DPC routine time (%):          0.033617
Driver with highest DPC total execution time:         dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in DPCs (%)                          0.064923

DPC count (execution time <250 µs):                   74311
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-10000 µs):              4
DPC count (execution time 1000-2000 µs):              0
DPC count (execution time 2000-4000 µs):              0
DPC count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 backgroundtaskhost.exe

Total number of hard pagefaults                       572
Hard pagefault count of hardest hit process:          294
Number of processes hit:                              16


_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       2.692392
CPU 0 ISR highest execution time (µs):                152.0330
CPU 0 ISR total execution time (s):                   0.112467
CPU 0 ISR count:                                      5713
CPU 0 DPC highest execution time (µs):                367.4920
CPU 0 DPC total execution time (s):                   0.526005
CPU 0 DPC count:                                      56015
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       1.086557
CPU 1 ISR highest execution time (µs):                0.0
CPU 1 ISR total execution time (s):                   0.0
CPU 1 ISR count:                                      0
CPU 1 DPC highest execution time (µs):                239.284667
CPU 1 DPC total execution time (s):                   0.018545
CPU 1 DPC count:                                      3409
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.960465
CPU 2 ISR highest execution time (µs):                0.0
CPU 2 ISR total execution time (s):                   0.0
CPU 2 ISR count:                                      0
CPU 2 DPC highest execution time (µs):                97.2840
CPU 2 DPC total execution time (s):                   0.010096
CPU 2 DPC count:                                      1533
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.982622
CPU 3 ISR highest execution time (µs):                0.0
CPU 3 ISR total execution time (s):                   0.0
CPU 3 ISR count:                                      0
CPU 3 DPC highest execution time (µs):                118.435667
CPU 3 DPC total execution time (s):                   0.013571
CPU 3 DPC count:                                      3978
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       0.771575
CPU 4 ISR highest execution time (µs):                0.0
CPU 4 ISR total execution time (s):                   0.0
CPU 4 ISR count:                                      0
CPU 4 DPC highest execution time (µs):                244.253333
CPU 4 DPC total execution time (s):                   0.008486
CPU 4 DPC count:                                      2711
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       0.871655
CPU 5 ISR highest execution time (µs):                0.0
CPU 5 ISR total execution time (s):                   0.0
CPU 5 ISR count:                                      0
CPU 5 DPC highest execution time (µs):                114.340
CPU 5 DPC total execution time (s):                   0.013695
CPU 5 DPC count:                                      3543
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       0.708339
CPU 6 ISR highest execution time (µs):                0.0
CPU 6 ISR total execution time (s):                   0.0
CPU 6 ISR count:                                      0
CPU 6 DPC highest execution time (µs):                115.2070
CPU 6 DPC total execution time (s):                   0.006334
CPU 6 DPC count:                                      1723
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       0.945746
CPU 7 ISR highest execution time (µs):                0.0
CPU 7 ISR total execution time (s):                   0.0
CPU 7 ISR count:                                      0
CPU 7 DPC highest execution time (µs):                149.7230
CPU 7 DPC total execution time (s):                   0.006644
CPU 7 DPC count:                                      1403
_________________________________________________________________________________________________________

 

Attached Thumbnails

• 

Edited by wayneman50, 04 April 2023 - 08:09 AM.

[Advertisements]

OK.  Go back into msconfig, Services tab.  Check the box that hides Windows Services and then uncheck all of the rest (With the exception of any anti-virus program you may have).  Apply, OK and Reboot.  Any better?

 

Let's get some more info:

 

Download the FREE version of Speccy:

 

https://www.ccleaner.com/speccy

 

Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 

File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  

(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

 

First click on More Reply Options

Then scroll down to where you see

Choose File and click on it.  Point it at the file and hit Open.

Now click on Attach this file.

 

Let's get a benchmark:

 

 

https://www.userbenchmark.com

 

 

Click on Free Download.  Save the file then right click and Run As Admin.  Close all programs and pause your antivirus before starting.

 

 

When it finishes it will open a browser.  Copy the URL and paste it into a Reply.

[RKinner]

OK.  Go back into msconfig, Services tab.  Check the box that hides Windows Services and then uncheck all of the rest (With the exception of any anti-virus program you may have).  Apply, OK and Reboot.  Any better?

 

Let's get some more info:

 

Download the FREE version of Speccy:

 

https://www.ccleaner.com/speccy

 

Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 

File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  

(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

 

First click on More Reply Options

Then scroll down to where you see

Choose File and click on it.  Point it at the file and hit Open.

Now click on Attach this file.

 

Let's get a benchmark:

 

 

https://www.userbenchmark.com

 

 

Click on Free Download.  Save the file then right click and Run As Admin.  Close all programs and pause your antivirus before starting.

 

 

When it finishes it will open a browser.  Copy the URL and paste it into a Reply.

[wayneman50]

Go back into msconfig, Services tab.  Check the box that hides Windows Services and then uncheck all of the rest (With the exception of any anti-virus program you may have).  Apply, OK and Reboot.  Any better?..........Yes, much better. Do I leave those services unchecked while I proceed to your next steps?

[RKinner]

No if that fixed it then go back into msconfig and check about 1/2 of the services OK and reboot.  If the problem comes back the problem is one of the checked services so uncheck about 1/2  the ones you checked and repeat until you find the service or services which cause the problem.  

[wayneman50]

The problem service: Killer Network Service.

 

I have Defender real time protection turned on, so Malwarebytes is frequently popping up to tell me that it's real time protection is not turned on. Rogue Killer is making popups asking me to purchase it. How can I stop these popups?

Edited by wayneman50, 05 April 2023 - 03:26 AM.

[RKinner]

Apparently Killer is meant to give priority to online games.  You can Search for services.msc and find Killer then right click and select Properties.  Then change Startup Type: to Disabled.  OK.

 

Uninstall Rogue Killer.  Should be in Settings, Apps.

 

MalwareBytes used to have an option when you installed it to not use the anti-virus (actually there was a free trial that you could opt for the last time I installed it) sounds like you have installed the free trial.  I'd uninstall it.  Maybe reinstall it and pay attention to the options?

[wayneman50]

Apparently Killer is meant to give priority to online games.  You can Search for services.msc and find Killer then right click and select Properties.  Then change Startup Type: to Disabled.  OK.

It was already set to Disabled.

 

Uninstall Rogue Killer.  Should be in Settings, Apps.....Done. This doesn't have anything to do with Killer Network Service, does it?

 

MalwareBytes used to have an option when you installed it to not use the anti-virus (actually there was a free trial that you could opt for the last time I installed it) sounds like you have installed the free trial.  I'd uninstall it.  Maybe reinstall it and pay attention to the options?

I went to uninstall it and it offered me a Free version, which I took. I'll see how that goes.

 

Is my PC currently free of malware/viruses? I'd like to plug my external drive in and run a backup.

 

How do I get this website to quote individual sentences instead of the whole response as it did above?

Edited by wayneman50, 05 April 2023 - 06:08 AM.

[RKinner]

Probably unchecking a service in msconfig changes it to disable.

 

Rogue Killer is not part of Killer Network. That's from intel.

 

Your PC should be clean unless you've picked something up since we ran ESET, MBAR & RogueKiller.

 

You might want to uninstall FRST before you backup.  

 

Time to clean up:

If we used FRST to clean your PC:

 

right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.

 

 

If we installed Speccy it needs to be uninstalled.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.

 

 

As far as quoting a line you just have to copy (highlight and Ctrl + c) and paste (Ctrl + v)

and start the post by typing in the box at the bottom.  Do not hit Reply as that quotes the previous post.

[wayneman50]

I took care of the ones you listed. I'm still seeing several programs that I think you had me download. See attached. Just delete these?

Attached Thumbnails

• 
• 

[RKinner]

Latency Monitor can be uninstalled

I think you can just delete the others.

[wayneman50]

I uninstalled Latency Monitor.

 

Aren't some of these files shown in the snips above the drivers I was unsuccessful in updating?

Killer Ethernet Performance Driver Suite

Realtek High Definition Audio Driver

 

On Page 1, you posted

I don't suppose Dell has a newer Ethernet driver for you?  Perhaps it will install if you first uninstall the old driver?

 

For the zip I'd try the setup first then the other if the setup doesn't work.

 

Are you able to get definite answers on these issues? I am concerned about taking a chance and possibly messing something up.

Also, I found these Killer programs in Add/Remove Programs, if that helps.

 

 

Attached Thumbnails

• 

Edited by wayneman50, 06 April 2023 - 05:53 AM.

[wayneman50]

Hi RKinner: Are you there?

[RKinner]

Sorry I missed your previous reply.

 

Without experimenting by uninstalling the old driver (with a copy of the latest driver from the support web page already downloaded in case you lose connectivity if the newest driver doesn't work) then installing the latest driver I don't have any way to tell if it would help.  However since we have found the culprit there's no real need to replace the Ethernet driver.

 

As far as the three Killer programs you found, the top two have recent dates so probably it was the update to one or both that caused the problem.

[wayneman50]

OK. What do you suggest I do now? Are we done here?

[RKinner]

If it's working OK then we are done.