[RKinner]

CrystalDiskInfo unfortunately installs two shortcuts and you used the second one.  Please try again with the one called CrystalDiskInfo. 

 

The newest crash is hard drive related so we need the CrystalDiskInfo report to see if the hard drive is failing.

 

If you can't get CrystalDiskInfo to work an alternative is to use Speedfan.  Right click and Run As Admin then click on the S.M.A.R.T. tab.  Click in the box next to hard drive then select your hard drive.  Take a screenshot of the page and attach it.  (If you have two drives I need a screenshot from each drive.)

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Here it is from speedfan

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[bambidbl]

Here it is from speedfan

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[RKinner]

A Seagate drive.   I really hate them.  They always show bad S.M.A.R.T info so it's hard to tell if they are failing (which they always do often with no warning).  Note that it is showing a lot of 

Raw Read Error Rate

Seek Error Rate

Command Timeout

 

Most Seagates show these but still seem to work.  There are no reallocated sectors which is a real sign that a drive is failing.  

 

We can try HDTune and see what it says.  Sometimes if a drive really has Command Timeouts the graph will have a lot of sharp drops.

 

HD Tune

 

https://www.lifewire...-review-2624561

 

 

Actual download is at:

 

 

http://www.hdtune.co.../hdtune_255.exe

 

 

Download, Save, right click and Run As Admin.  Run the Benchmark test and post a screenshot.  Ideally the graph would be flat or slightly tilted to the right.  On a bad drive you will see sharp drops.  The fewer programs running at the same time the better.  Pause your anti-virus.

 

This is a good drive:

 

 

If you have the money it would be wise to replace the Seagate with a Samsung 870 EVO SSD even if the Seagate is good.  You will see a big increase in speed.  This is what mine looks like:

 

 

 

It would probably be a good idea to run a chkdsk to make sure the file system is healthy:

 

Search for CMD and right click on Command Prompt and Run As Admin.

 

Type:

 

chkdsk  C:  /r

Hit Enter.

 

It will tell you it can't do it now and ask if you want to schedule it for the next reboot.  Tell it

Y

Reboot and the disk check will run.  Can take an hour or more.

 

 

If you want to see if chkdsk found anything you can follow the instructions here:

 

https://www.tenforum...ndows-10-a.html

 

 

 

 

 

[bambidbl]

Hrllo here is the screnshot from  HDtune,i dotn plan on buying a new drive so i ll stick with this one.

I ll send you the chkdsk informations tomorrow,have a good day and thank you.

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[bambidbl]

Hello again,nothing found on the disk in the event viewer log from the scan.The powershell method isnt showing anything as well.

Waiting for your thoughts and instructions.

[RKinner]

I still don't trust that Seagate drive.  Download Seatools from the link on:

 

https://www.seagate....ndows-202435en/

 

Once you get it installed have it do the short drive test

If that passes then do the long generic test.  If it passes then the drive is good.  

 

Also search for CMD and when it finds Command Prompt, right click on it and Run As Admin.  Type:

sigverif

Hit Enter.  A new window will open.  Hit the Start button in the new window.  Wait for it to finish.  Does it find anything?  If so take a screenshot and post it.

 

 

Run Latency Monitor as before but this time let it run a full two minutes and post screenshots of the Drivers and Processes tabs.

 

 

This last test is a bit frightening.  This  test will try to break the drivers.  IF it does you will get a crash and you need to note the information that you get from the blue screen..  If another crash happens after the reboot before you get to Windows the command to stop verifier is

verifier /reset

Before you start you need to tell Windows to not reboot after a BSOD.

https://www.majorgee...tically restart.

 

Search for CMD and when it finds Command Prompt, right click on it and Run As Admin.  Type:

verifier

Hit Enter.  A new window will open.  Choose "Create Custom Settings" and click "Next." Click the radio button where it says "Select Individual Settings from a Full List," and enable each option except for "Randomized Low Resources Simulation." Choose the "Select Driver Names from a List" option, and click "Provider" to sort the results. Place a check by all non-Microsoft drivers and click "Finish."  To turn it off after a crash, rerun Verifier and hit Delete Existing Settings then Next and OK.

 

Probably  more info than you ever wanted to know on Driver Verifier is here:

https://learn.micros...identify-issues

[bambidbl]

Hello,both hdd tests completed without issues,the sigverif popped something after the scan i m sending you a screenshot.(some files didnt have numerical signature)

The two screenshots from Latencymon are here as well.I ll give the rest when it is possible.

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[bambidbl]

Hello I followed your steps for the verifier,my computer is stuck on a bsod with the « DRIVER_VERIFIER_DETECTED_VIOLATION » code.
Please answer asap being stuck on a blue screen before booting is scary

[bambidbl]

I tried resetting the verifier both ways in the w10 recovery menu by using cmd but it didnt work

Edited by bambidbl, 14 April 2024 - 02:24 PM.

[RKinner]

No other information on the BSOD?   Can you reboot?  If you can't reboot into Windows to turn off verifier then

you should be able to get to Advanced Recovery Options where you can access Command Prompt and do

verifier /reset

 

This is for Dell but it should work for most PCs:

 

1. Turn on the computer.
2. Immediately after the Dell logo, when you see the blue Windows logo, press and hold the power button to shut down the device.
3. Repeat steps 1 and 2, twice. On the third restart, the device will enter the Windows Recovery Environment (Windows RE or WinRE) and some diagnostic tests are performed to fix any booting issues.

Once you get back to Windows run the Minitoolbox again.

[RKinner]

Can you go into Safe Mode?  You need to know a password since a PIN will not work.  If all else fails then System Restore should work

[bambidbl]

I am on an asrock motherboard and the computer loads with the brand logo before crashin.I don’t have that blue window on my system.
I have tried multiple times entering cmd for wre and after putting the command,it tells me no settings were modifie.Same thing with the other method.It is not working and i get the same blue screen over and over again.

[bambidbl]

I am on an asrock motherboard and the computer loads with the brand logo before crashin.I don’t have that blue window on my system.
I have tried multiple times entering cmd for wre and after putting the command,it tells me no settings were modifie.Same thing with the other method.It is not working and i get the same blue screen over and over again.

[RKinner]

Can you try

rstrui.exe

 

That should take to you to System Restore.  Pick the latest restore point.

[bambidbl]

Hello,system restore didn’t work,what do I do?