[usernamenn]

I have attached the logs.

Attached Files

•  FRST.txt   35.02KB   53 downloads
•  Addition.txt   41.82KB   59 downloads

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All clean.    
 
The next step will do some maintenance.
 
FRST fix

Please do the following to run a FRST fix.

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system

• Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.

Start::
CreateRestorePoint:
CloseProcesses:
Task: {C8CAC773-E198-48CB-B4B7-A13879DD7E68} - System32\Tasks\Remove AdwCleaner Application => C:\WINDOWS\system32\CMD.EXE [323584 2024-12-11] (Microsoft Windows -> Microsoft Corporation) -> /C DEL /F /Q "C:\Users\Username\Downloads\adwcleaner.exe" <==== ATTENTION
CMD: DISM /Online /Cleanup-Image /RestoreHealth
CMD: SFC /scannow
EmptyTemp:
End::

• Right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your Desktop.
• Post the log in your next reply.

[DR M]

All clean.    
 
The next step will do some maintenance.
 
FRST fix

Please do the following to run a FRST fix.

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system

• Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.

Start::
CreateRestorePoint:
CloseProcesses:
Task: {C8CAC773-E198-48CB-B4B7-A13879DD7E68} - System32\Tasks\Remove AdwCleaner Application => C:\WINDOWS\system32\CMD.EXE [323584 2024-12-11] (Microsoft Windows -> Microsoft Corporation) -> /C DEL /F /Q "C:\Users\Username\Downloads\adwcleaner.exe" <==== ATTENTION
CMD: DISM /Online /Cleanup-Image /RestoreHealth
CMD: SFC /scannow
EmptyTemp:
End::

• Right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your Desktop.
• Post the log in your next reply.

[usernamenn]

Fixlog attached.

[usernamenn]

Fixlog attached.

Attached Files

•  Fixlog.txt   17.05KB   52 downloads

[DR M]

Great!  

 

As you can see:

 

Windows Resource Protection found corrupt files and successfully repaired them.

 

The only remaining thing we can take care of, is your system's upgrade. You are running on version 23H3, an upgrade behind. If you want to upgrade to the latest version, 24H2, you can go HERE, download the Windows 11 Installation Assistant and run it. 

 

Let me know if you would like to do this now. Otherwise, I'll give you instructions to remove the tools we used and reset the restore points. 

[usernamenn]

I'll keep the version I have thanks.

[DR M]

That's fine for now, but I recommend you to regularly check for updates and install them when available. Keeping a system up to date contributes to its security. 

 

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please copy and paste its contents in your next reply.

Note: If there is a warning about this tool, go on to download it, since it is a false/positive. Choose More info and continue from there.

[usernamenn]

log attached

Attached Files

•  kprm-20250212210858.txt   3.06KB   49 downloads

[DR M]

And yes, we reached the end of the road! The computer is clean, and you are ready to go!

Now your computer is clean, here are some final tips about your computer's security from now on:

Some of the following, are from Klein's (2005) article, So how did I get infected in the first place. Since then, the article has been reproduced or linked to in dozens of locations. As a result, many malware experts have continued updating it, to include current operating systems and software program information. My source is Security Garden, and I marked for you the following:

1. Keep your Windows updated!
It is important always to keep current with the latest security fixes from Microsoft. This can patch many of the security holes through which attackers can infect your computer.

2. Update 3rd Party Software Programs
Third Party software programs have long been targets for malware creators. It has been stated that "Adobe’s Reader and Flash and all versions of Java are together responsible for a total of 66 percent of the vulnerabilities in Windows systems exploited by malware.'' It's important to keep everything updated.

3. Update the browsers you use
Many malware infections install themselves by exploiting security holes in the Internet browser that you use. So... Keep them updated.

4. Be careful about what you download and what you open!

• Many "freeware" programs come with an enormous amount of bundled spyware that will slow down your system, spawn pop-up advertisements, or just plain crash your browser or even Windows itself. Watch for pre-checked options such as toolbars that are not essential to the operation of the installed software.
• Peer-to-peer (P2P) programs like Kazaa, BearShare, Imesh, Warez P2P, and others, allow the creation of a network enabling people to connect with other users and upload or download material in a fast efficient manner. BUT even if the P2P software you are using is "clean", a large percentage of the files served on the P2P network are likely to be infected.
• Cracked or pirated programs are not only illegal, but also can make your computer a malware target. Have this in mind.
• Do not open any files without being certain of what they are!

5. Avoid questionable web sites!
Visit web sites that are trustworthy and reputable. Many disreputable sites will attempt to install malware on your system through "drive-by" exploits just by visiting the site in your browser. Lyrics sites, free software sites (especially ones that target young children), cracked software sites, and pornography sites are some of the worst offenders. Also, never give out personal information of any sort online or click "OK" to a pop-up unless it is signed by a reputable company and you know what it is.

6. Registry cleaners/driver boosters/system optimizers
I do not recommend registry cleaners, system optimizers, driver boosters and the like. It is your computer and certainly your choice. However, please consider that modifying registry keys incorrectly can cause Windows instability, or make Windows unbootable. With registry cleaner and system optimization software programs, the potential is ever present to cause more problems than they claim to fix. Do note, however, that Microsoft does not support the use of registry cleaners. See Microsoft support policy for the use of registry cleaning utilities.

7. PC means personal computer!
Don't give access to your computer to friends or family who appear to be clueless about what they are doing.

8. Back-up your work!
Make back-ups of your personal files frequently. You never know when you'll have to reformat and start from scratch. You can always reformat and reinstall programs, but you cannot replace your data if you haven't made backups.

9. Must-Have Software
An anti-virus and an anti-spyware program is a necessity for the security of your computer. Be sure that you keep them updated, and that real time protection is enabled. You have now the built-in Windows antivirus, Windows Defender. Together with Malwarebytes, if you run it occasionally, depending on how often you use your computer, can keep you safe.

Happy safe computing.


I'm glad I was able to help you.

[usernamenn]

Thanks for your help. How can I back up my files on windows? Is it this way? 

 

https://support.microsoft.com/en-gb/windows/back-up-and-restore-with-windows-backup-87a81f8a-78fa-456e-b521-ac0560e32338#ID0EBH=Windows_10 

[DR M]

The article guides you how to backup your files in OneDrive, which is a cloud based service.

 

There are also other ways to do it. 

 

Read here about Backup options:

 

Saving files and creating backups

 

File History for saving backups and creating backups

 

Creating a system image backup

[DR M]

As this issue appears to be resolved, I'm closing this topic.

 

If you need it reopened, please send me a personal message (Hoover with the mouse on my profile name and choose Send message).

 

Glad we could help!