[gerryf]

start > run
cmd
enter

type

net start rpcss
enter


what happens?

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Note the time

Then
start > run
eventvwr.msc
enter

Look under SYSTEM for an error that occured at the above time

Use the COPY button to paste it here

[gerryf]

Note the time

Then
start > run
eventvwr.msc
enter

Look under SYSTEM for an error that occured at the above time

Use the COPY button to paste it here

[bdodd]

gerryf,

Results from Post 16 (net start rpcss):
The requested service has already been started. More help is available by typing net helpmsg 2182.

Results from Post 17 (eventvwr.msc):
No errors. Nothing to post. Last entry was around 7:30ish this morning. I think there are 14 events logged around then. But none since.

I hope were getting closer!!!

[gerryf]

Well, that says it is started....

start > run
services.msc
Enter

scroll to Remote Procedure Call (RPC), double click, go to LOGON tab....what radio button is checked

It this account an administrator?

[bdodd]

gerryf,

Yes, I double checked to be sure, this account is an administrator.

Radio button is "This Account" and in the box "NT Authority/Network Service" Below there is a password and confirmation (all dots).

Down below, only 1 profile (Profile 1); it is enabled.

[gerryf]

start > run
cmd
enter

type

net start spooler
enter


what happens?

[bdodd]

Results from cmd , then: net start spooler:

System Error 1058 has occurred.

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

[gerryf]

http://www.microsoft...t_settings.mspx

This is the default list of services and their startup types.

Start > run
services.msc
enter

see if anything is amiss

[bdodd]

whew! wrist cramps - not had since bad boy in elem school - ha!

I'm only going to describe the DIFFERENCES (see = stuff between equal signs = ). In alphabetical order:

***>>> see the RPC entry -- this may be important!! <<<***


Alerter =DISABLED=

=ASP.NET State Service Manual Network Service= this not on MS list

=AVG7 Alert Manager Service Automatic Local= this not on MS list

=AVG7 Update Service Automatic Local= this not on MS list

Background Intelligent Transfer Service man =LOCAL=

Clipbook =DISABLED= Local

=EWIDO Security Suite Control Automatic Local= this not on MS list

=HTTP SSL Manual Local = this not on MS list

=Intel NCS Netservice manual Local= this not on MS list

Internet Connection Firewall/Internet Connection Sharing =NOT PRESENT on my list=

Internet Connection Sharing = NOT PRESENT on my list=

Messenger =DISABLED=

Net Logon =MANUAL=

Network DDE = DISABLED=

Network DDE DSDM =DISABLED=

=Network Provisioning Service Manual Local= Not on MS list

Portable media serial number =MANUAL=

Remote Procedure CAll (RPC) Auto =NETWORK SERVICE= <<< note this is NOT Local System<<<<<<<<<

RPC Locator =Auto= <<<<<<<<<<<<

Routing and Remote Accesss =DISABLED=

=Security Center Auto Local= not on MS list

Smart Card Helper = NOT PRESENT on my list=

=Truevector Internet Monitor Auto Local= not on MS list

Upload Manager =NOT PRESENT on my list=

Utility Manager = NOT PRESENT on my list=

=Windows Firewall/Internet Connection Sharing (ICS) Auto Local= not on MS list

=Windows Management Instrumentation Driver Extensions Manual Local= not on MS list

=Windows User Mode Driver Framework Auto Local= not on MS list

=Windows Zero Configuration Auto Local= not on MS list

[gerryf]

match the list then try....got another idea too, but one at a time

[bdodd]

Well, match the list..... hmmm....

I'll leave the services present that are not on the MS list

I'll ignore the services that are absent from the MS list (cuz I don't know how to add them)

I'll make a restore point, just in case.

comment?

Edited by bdodd, 28 December 2005 - 06:55 PM.

[gerryf]

won't hurt...

start > HELP AND SUPPORT, create system restore point

[bdodd]

OK, machine boots.

*************
Did NOT change everything. Here's what I didn't change:

Messenger - left it DISABLED. Surely printer installation wouldn't use this???

Portable Media Serial No

AND....

**********
When I tried to change Remote Procedure Call (RPC) from Network Service to Local, I didn't select "... interact with desktop". When I accepted/OK got message:

The new logon name will not take effect until you stop and restart the service.

I just checked, the RPC service is now grayed out for local and network but the "... interact with desktop" box can be selected.

**********
Tried:

start > run
cmd
enter

type

net start spooler
enter

get same error

System Error 1058 has occurred.

**********
Ideas?

[bdodd]

Can anybody help with this? If I don't get this fixed today, tomorrow I'll have to pay $99 to get Dell to fix it.

Anybody have any ideas......

Last chance.....

Edited by bdodd, 29 December 2005 - 07:12 PM.

[gerryf]

two more:

First, create a new user and see if you can install from there.

Second, check this out,
http://support.micro...1173&sid=global